Introduction
The Jim Pattison Auto Group has an exciting opportunity for a Lead Technician / Master Technician to join our Audi Edmonton North dealership. In this role, you will serve as a key technical leader within the Service Department, providing mentorship, guidance, and support to the technician team while ensuring repairs are completed efficiently, accurately, and in accordance with manufacturer and dealership standards.
As a Lead Technician, you will leverage your advanced diagnostic expertise and leadership skills to drive shop productivity, maintain repair quality, and support an exceptional customer experience. You take pride in delivering outstanding workmanship, fostering a positive team environment, and upholding our commitment to safety, operational excellence, and customer satisfaction.
Schedule: This is a full-time, permanent role of 40 hours per week. Including Saturday rotations.
This role reports to the Service Manager of the dealership.
About Us
A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.
Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm
A Day in the Life
- Lead, mentor, and support a team of technicians to achieve productivity, quality, and customer satisfaction goals
- Perform advanced diagnostics, repairs, and maintenance in accordance with manufacturer and dealership standards
- Serve as the primary technical resource for the shop, assisting technicians with complex mechanical, electrical, and drivability concerns
- Review and support technician repair plans to ensure accurate diagnoses and efficient repair processes
- Monitor shop workflow and help prioritize repairs to maximize productivity and meet customer expectations
- Conduct quality control checks on completed repairs to ensure workmanship meets dealership and manufacturer standards
- Work closely with Service Advisors to communicate repair recommendations, vehicle status updates, and estimated completion times
- Assist in training, coaching, and developing technicians, apprentices, and new team members
- Perform thorough vehicle inspections with accurate documentation and recommendations for required repairs and maintenance
- Conduct road tests and pre-delivery inspections to ensure vehicles are safe and operating properly before delivery to customers
- Coordinate with the Parts Department to ensure timely procurement and availability of required parts
- Support warranty repair processes by ensuring repairs are completed according to manufacturer guidelines and documentation requirements
- Maintain manufacturer compliance and stay current on technical service bulletins, recalls, and new vehicle technologies
- Promote and enforce safe work practices, company policies, and dealership procedures
- Maintain a clean, safe, and organized shop environment
- Ensure a high degree of confidentiality with company and customer information
- Foster a positive, collaborative, and accountable team culture within the service department
What We’re Looking For
- Automotive Service Technician Red Seal Certification is required
- Minimum 5+ years of automotive dealership technician experience required
- Previous experience as an Audi or Volkswagen Lead Technician, Shop Foreman, or Senior Technician is preferred
- Strong leadership, coaching, and team development skills
- Advanced diagnostic and troubleshooting abilities across mechanical, electrical, hybrid, and electronic vehicle systems
- Strong understanding of manufacturer repair procedures, warranty requirements, and dealership operations
- Excellent communication and interpersonal skills with the ability to work effectively across departments
- Proven ability to prioritize workloads and manage multiple competing demands in a fast-paced environment
- Strong attention to detail and commitment to repair quality and customer satisfaction
- Proficient with dealership management systems, manufacturer service platforms, and diagnostic equipment
- A valid BC Driver’s License and satisfactory Driver’s Abstract are required
- Able to operate both manual and automatic transmission vehicles
- Reliable, punctual, and dependable
- Ability to work independently while supporting overall team success
Working Conditions
- Ability to work in an automotive dealership service department environment
- Indoor automotive shop with multiple service bays and specialized diagnostic equipment
- Exposure to noise (engines, air tools), fumes (exhaust, solvents), and dust
- Work performed around moving vehicles, hoists, and heavy equipment
- Frequent standing, walking, bending, lifting, and reaching throughout the workday
- Ability to regularly lift up to 60 pounds
- Temperature can vary throughout the year despite heating and ventilation systems
What We Offer
- Competitive compensation package
- Comprehensive benefits package, including health, dental, and insurance coverage
- Manufacturer-sponsored training and certification opportunities
- Career growth and advancement opportunities within a growing dealership group
- Access to exclusive corporate discount programs
- Recognition and rewards programs
- Modern facility with advanced diagnostic tools and equipment
- A great team atmosphere and a positive, supportive working environment
How to Apply
If this sounds like a great fit, please apply with your resume today!
Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/
This role requires successful candidates to submit a satisfactory Driver’s Abstract.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at
[email protected].
