ottawa, on master degree computer science Jobs – 69 Openings This Week

Portfolio Manager, Contact Centre & Circulation Services (Under Review)
City of Ottawa —Ottawa, ON
- $95,127.76–$120,309.28 a year
- Full-time
- Bilingual
- CRM software
- Customer service
9d
APTPUO - Fall 2026 - NUT3107 A01 (LAB)
University of Ottawa —Ottawa, ON
- $111.12 an hour
- Part-time
- Laboratory experience
- English
- Teaching
5d
APEUO-ATPUO - Fall 2026 -NUT 5106 A
University of Ottawa —Ottawa, ON
- $239.47 an hour
- Part-time
- English
- Master's degree
- Communication skills
5d
GenAI / LLM Architect (BFSI) - GLABAS
NavitasPartners —Ottawa, ON
- From $30 an hour
- Azure
- Computer Science
- Customer service
Quick apply
3d
Manager, TCU Applications & Engineering
Ford Motor Company —Ottawa, ON
- Hybrid work
- Computer Science
- Engineering
- Master's degree
12d
Senior Consultant - Technology Risk Services
KPMG —Ottawa, ON
- $63,500–$97,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Master's degree
APTPUO-Winter 2027-PT-HSS2382N
University of Ottawa —Ottawa, ON
- $239.47 an hour
- Part-time
- English
- Master's degree
APTPUO-Winter 2027-PT-HSS2382M
University of Ottawa —Ottawa, ON
- $239.47 an hour
- Part-time
- English
- Master's degree
APTPUO-Winter 2027-PT-HSS2382O
University of Ottawa —Ottawa, ON
- $239.47 an hour
- Part-time
- English
- Master's degree
Application Architect
Moerae Solutions Incorporated —Ottawa, ON
- Contract
- Azure
- Oracle
- Computer Science
Senior Staff Engineer, Design For Test - Automation & Infrastructure
Marvell —Ottawa, ON
- $63–$177,100 a year
- Full-time
- Doctoral degree
- Computer Science
- DevOps
IT Project Manager - North American Service Delivery Group
Canadian Bank Note Company —Ottawa, ON
- $90,000–$120,000 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- English
- Life insurance
Quick apply
Systems Design Analyst - Vehicle Software Updates
Ford Motor Company —Ottawa, ON
- $96,000–$146,000 a year
- Hybrid work
- Computer Science
- DevOps
- Engineering
Engineering Delivery Manager
Thales —Ottawa, ON
- $130,000–$165,000 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
- Designated paid holidays
- Disability insurance
Systems Engineer
SRC Can —Ottawa, ON
- $80,000–$107,000 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Engineering
Quick apply
Senior Validation and Verification Test Specialist - LC5ISR
Thales —Ottawa, ON
- $120,000–$145,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Designated paid holidays
- Disability insurance
Embedded Engineer
iClanz —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Computer Science
- Engineering
- Laboratory experience
Quick apply
APTPUO - Fall 2026 - NUT3130 A
University of Ottawa —Ottawa, ON
- $239.47 an hour
- Part-time
- English
- Master's degree
- Teaching
5d
Member of Technical Staff - Software Engineering - WR OpenStack
Aptiv plc —Ottawa, ON
- Computer Science
- Master's degree
- Analysis skills
- Disability insurance
- Dental care
Systems Engineering Integrator
General Dynamics Mission Systems - Canada —Ottawa, ON
- $85,000–$110,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Analysis skills
- Dental care
- Tuition reimbursement
Quick apply

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Portfolio Manager, Contact Centre & Circulation Services (Under Review)

City of Ottawa -
Ottawa, ON

Apply Now

Job details

Full-time
$95,127.76–$120,309.28 a year
9 days ago

Qualifications

Bilingual
CRM software
French
Public Relations
Customer service
Call center
English
Microsoft Office
Master's degree
Public Administration
Supervising experience
Bachelor's
Human resources
UX
Design thinking
Business

Full job description

Requisition ID: 22550

Department: Ottawa Public Library

Service: Client Services

Branch: Contact Centre & Circulation Services

Employment Type: 1 Permanent Full Time Position

Work Hours: 35 hours per week

Affiliation: MPE

Salary Information: $95,127.76 - $120,309.28 annually (2025 rates of pay)

Location: 100 Tallwood Drive

City: Ottawa, ON

Job Category: Ottawa Public Library

Application Close: 09/06/2026

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the city of Ottawa, that meet the unique needs of diverse communities, delivered through a range of approaches, including in-person, virtual, and mobile channels, and reflecting a citizen-centered approach.

You are responsible for the planning, implementation, management, and evaluation of client-focused service delivery through Ottawa Public Library’s contact Centre and circulation services. You lead the coordinated development and continuous improvement of service models, policies, procedures, and initiatives to ensure efficient, consistent, and responsive service aligned with the library’s strategic direction.

You provide operational leadership for contact center and circulation services by establishing and maintaining service standards, procedures and practices, and ensuring their consistent application. In addition, you oversee client account management and circulation functions, including the interpretation and communication of policies and procedures, and provide expertise, guidance, and training to staff to support a client-centred approach to service delivery.

You also manage the operational delivery of the portfolio, including budget development and monitoring, and the full range of human resources activities such as recruitment, performance management, and labor relations, as required and you contribute to divisional planning and policy development, and foster effective relationships with internal and external partners in support of organizational priorities.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in business administration, public administration, public relations or a related field.
Master's degree in Library and/or Information Sciences from an accredited institution, or Master's degree in Business Administration or Public Administration is desirable

Minimum of 5 years of related experience in progressively responsible management positions in a public service, preferably in a public library or municipal setting. Significant experience in or exposure to a customer service environment (e.g. call centre, client service centre, technical support centre, etc.).

Completion of the Municipal Leadership Program is an asset

KNOWLEDGE

General knowledge of the OPL and City of Ottawa
General knowledge of City of Ottawa and OPL corporate policies and procedures
Sound knowledge of the mission, vision and values of the OPL
General understanding of governance structures between the OPL and the City of Ottawa
Knowledge of legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, including the Public Libraries Act, the Municipal Freedom of Information and Protection of Privacy Act, Copyright Act and Accessibility for Ontarians with Disabilities Act, Reporting of Child Pornography Act
Familiarity with and adherence to the principles of intellectual freedom.
Thorough knowledge of customer service and public relations theories, techniques and practices
Sound knowledge of call centre and/or customer centre practices and operations
Knowledge of techniques in design thinking including customer journey mapping
Knowledge of customer and web user experience design and delivery
Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure
Knowledge of financial management practices and budget processes
Sound knowledge of computer applications, including Customer Relationship Management Software (CRM), MS Office, SAP, Markview, and Project Management software
Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures
Understanding of the benefits of change and the principles, processes and responsibilities for managing organizational change.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.

Review the Leadership Competencies.

WHAT YOU NEED TO KNOW

Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
Additional vacancies may occur during the competition process.
Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].

Apply Now

Refine Your Search

master degree computer science jobs in ottawa, on

Portfolio Manager, Contact Centre & Circulation Services (Under Review)

APTPUO - Fall 2026 - NUT3107 A01 (LAB)

APEUO-ATPUO - Fall 2026 -NUT 5106 A

GenAI / LLM Architect (BFSI) - GLABAS

Manager, TCU Applications & Engineering

Senior Consultant - Technology Risk Services

APTPUO-Winter 2027-PT-HSS2382N

APTPUO-Winter 2027-PT-HSS2382M

APTPUO-Winter 2027-PT-HSS2382O

Application Architect

Senior Staff Engineer, Design For Test - Automation & Infrastructure

IT Project Manager - North American Service Delivery Group

Systems Design Analyst - Vehicle Software Updates

Engineering Delivery Manager

Systems Engineer

Senior Validation and Verification Test Specialist - LC5ISR

Embedded Engineer

APTPUO - Fall 2026 - NUT3130 A

Member of Technical Staff - Software Engineering - WR OpenStack

Systems Engineering Integrator

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JOB SUMMARY

EDUCATION AND EXPERIENCE

KNOWLEDGE

COMPETENCIES, SKILLS AND ABILITIES

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