General Bank of Canada (“GBC”) is a Schedule I Chartered Bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Since our entrepreneurial beginnings in the 1950s, we’ve grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across the automotive, aviation, and commercial sectors.
At GBC, our values of Trust, Discipline, People First, and Innovation shape everything we do. Our agile, forward-thinking approach allows us to design smarter, more responsive banking solutions for a rapidly evolving digital world.
We’re proud to be certified as a Great Place to Work for six consecutive years, reflecting our commitment to a culture where people feel supported, empowered, and inspired to do their best work.
Giving back is part of who we are. Since 1969, our long-standing partnership with United Way has supported meaningful volunteerism, fundraising, and community initiatives that make a lasting difference.
When you join General Bank of Canada, you become part of a team that’s not only shaping the future of banking but also strengthening the communities we serve. And yes, we genuinely love it here, and we think you will too.
The Opportunity
We’re looking for an IT Support Engineer to join our Data, Technology & Innovation team and play an important role in our continued growth. At GBC, you won’t just fill a role; you’ll help build what’s next. This is a great opportunity to make a real impact, develop your skills, and grow your career in a dynamic, people-first environment.
Reporting to the Director, Enterprise Computing Services, the IT Support Engineer serves as the primary point of contact for technology support across General Bank of Canada. This role sits at the intersection of customer service and engineering, providing front-line helpdesk support to staff at all levels while solving problems at scale through automation and coding. Bringing a client-centric, automation-first mindset to every interaction, the IT Support Engineer delivers on this promise by deploying computers, resolving software and hardware issues, managing user accounts, and building scripted solutions that reduce recurring problems and improve the technology experience of every GBC employee. This role is integral to GBC’s evolution toward a modern, DevSecOps-aligned support model.
Position Details
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Status: Permanent, fulltime
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Workplace Model: In-Office
- Salary Range: The salary range for this position is $69,094.81 to $93,481.21. Compensation is commensurate with qualifications.
- Deadline to Apply: Posted until filled.
Position Responsibilities
End User Support & Service Desk
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Serve as the first point of contact for all technology-related support requests, tickets, and inquiries from GBC staff.
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Triage, prioritize, and manage tickets in the IT service management system in accordance with ITIL best practices.
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Deploy, configure, and provision computers, laptops, mobile devices, peripherals, and accessories for new and existing employees.
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Install, update, and maintain software applications to ensure staff have the tools they need to perform their roles.
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Assist staff with error messages, system issues, and day-to-day technology questions, delivering a consistently high standard of customer service.
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Liaise with Wheaton Group IT staff as required for coordination and hands-on support.
Automation & Scripting
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Develop, maintain, and deploy PowerShell, or other relevant technologies, scripts to automate repetitive support tasks including device and account health, user account provisioning, software deployment, device configuration, and reporting.
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Identify recurring issues and build automated solutions to prevent reoccurrence, shifting effort from reactive fixes to proactive tooling.
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Contribute to a shared library of automation scripts, runbooks, and self-service tools that benefit the broader Enterprise Computing Services team.
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Leverage Microsoft 365 and endpoint management platforms (e.g., Microsoft Intune) to deploy configurations and fixes programmatically at scale.
Identity & Access Management
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Manage user accounts, security groups, distribution lists, and access rights in Microsoft 365 and Azure Active Directory (Azure AD / Entra).
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Process new hire onboarding and offboarding requests, including device provisioning, account setup, and timely access revocation.
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Follow and enforce GBC access control policies and security baselines.
Device & Asset Management
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Maintain accurate records of IT hardware assets, software licences, and peripherals within the asset management system.
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Coordinate hardware refresh, surplus, and disposal processes in accordance with GBC policies.
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Manage and maintain the organization of server room equipment and hardware as required.
Documentation & Continuous Improvement
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Maintain up-to-date documentation of support procedures, known issues, troubleshooting guides, and resolution steps in the knowledge base.
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Identify opportunities to improve service delivery, reduce ticket volume, and enhance the employee technology experience through automation and process improvement.
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Support the development of IT policies and procedures that uphold GBC standards.
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Assist with IT project work, including office changes, new software rollouts, and new hire technology onboarding programs.
Security & Compliance
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Adhere to GBC security policies, ITIL best practices, and regulatory requirements in all support activities.
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Follow GBC Incident, Problem, and Change Management processes for all support activities; accurately log incidents, document known errors, and submit change requests in accordance with established procedures.
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Support endpoint security hygiene, including patch management, software updates, and endpoint compliance monitoring.
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Escalate security incidents and complex technical issues to the Cloud Systems Administrator or Site Reliability Engineer as appropriate.
What You Bring to the Table
Required Qualifications
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Diploma, certificate, or bachelor’s degree in information technology, computer science, software engineering, or a related field; significant, directly relevant experience may be considered in lieu of formal education.
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3+ years of IT helpdesk or technical support experience.
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Demonstrated proficiency in PowerShell, or similar scripting and task automation.
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Strong working knowledge of Microsoft Windows 11 and Microsoft 365.
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Experience managing user accounts in Microsoft Active Directory and/or Azure Active Directory (Azure AD).
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Experience deploying and managing endpoints using Microsoft Intune.
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Solid understanding of IT security principles and best practices.
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Excellent customer service and verbal and written communication skills.
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Familiarity with ITIL principles and IT service management practices.
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Experience supporting macOS devices and users.
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Exposure to Linux operating systems.
Preferred Qualifications
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CompTIA A+ and ITIL Foundation certification.
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Experience with IT service management ticketing systems (e.g., ServiceNow, Jira Service Management).
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Knowledge of enterprise networking fundamentals; Cisco and Fortinet experience is an asset.
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Experience supporting technology in a financial services or other regulated industry.
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Familiarity with DevOps concepts, CI/CD pipelines, and version control (e.g., Git).
What GBC Brings to the Table
At General Bank of Canada, we offer more than just a paycheque. We offer the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits, and a matched retirement savings plan program.
Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses.
Recognized as one of the Best Workplaces for Mental Wellness in 2025, we take mental health seriously. That's why we offer extra coverage for mental health practitioners and a dynamic employee assistance program.
As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:
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Generous paid time off to promote healthy work-life harmony.
- A collaborative work environment where your voice and opinions are valued.
- Exclusive employee perks, including discounts for various products and services.
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Beautiful downtown office location with an onsite gym and the best rooftop patio.
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Engaging social events, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.
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Professional development and tuition support to help you advance your career.
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Welcoming teams that celebrate diversity and prioritize inclusion.
- Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.
- Make an impact. Join one of our employee-led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.
How to Apply
We invite you to apply directly through our Careers portal at generalbank.ca/careers. If you need assistance, you can contact us at
[email protected]. While we appreciate all applications, only candidates selected for further consideration will be contacted directly.
Diversity, Equity and Inclusion
At General Bank of Canada, we believe that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal-opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.
Accessibility
We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process, and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly (
[email protected]).
Employment Equity
We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.
Applicant Privacy Notice
To learn how we collect, use, and protect your personal information during the recruitment process, please review our Applicant Privacy Notice at the following link: https://www.generalbank.ca/careers/.
