What is the opportunity?
As a member of the SRE Network Operations team, the Analyst will be accountable for providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC's operations environment. Also working on leading edge technologies on wired and wireless network to help position the organization to the future.
What will you do?
Respond to incidents and problems and work with appropriate support personnel (Technology Infrastructure, NOC / Business Partners: Bell, Hydro, Rogers, IBM, Cisco, Silver peak, Aruba) on a technical level to resolve in a timely manner and/or escalate as required.
Attend implementation planning meetings to ensure the smooth transition of new network infrastructure to be supported by TNS Operations
Ensure that all Networking related activities are reviewed, updated and assigned accordingly on a daily basis and that all activities past their implementation dates are followed up on and addressed.
Event, Incident, Problem and Change management tasks in 24/7 rotation shift.
Provision Bulk Mac / AMAC Change Requests and ACS administration for RBC networks
Preparation for Planned activities; on demand /real time problem troubleshooting using variety of industry leading tool sets including but not limited to Spectrum, nGenius, sniffer, NetMRI, Airwave, Cisco DNAC, Silver peak Orchestrator and NetOps tool suite; participate in team performance objectives.
Assume personal initiative in the management of skills and career development.
May provide recommendations and contribute to the solutions in an area of expertise including leading work streams that are part of a medium initiative to support BAU/Project initiatives.
What do you need to succeed?
Must Have
Understanding of SDWAN concepts to be able to support multivendor solutions – Silver peak Edge connect
Technical skills within the Cisco suite of products include routers and switches (Layer2 / Layer3): CCNA/CCNP
In-depth knowledge of OSI model; routing concepts relating to OSPF, BGP; VRF, WAN topologies: ATM, TLS, VPLS and MPLS; Spanning Tree; HSRP/VRRP; Private Vlans with respect to L2/L3 switches, working experience with 93K switches.
Cisco and Aruba Wireless: AirWave management, ClearPass Policy Manager, Mobility Controllers, Prime Infrastructure and Cisco wireless controllers.
3-5 Years Hands-on experience with network troubleshooting in a production support environment.
Experience managing ServiceNow, CA Spectrum, NetMRI, Infoblox, SecureCRT/FX, NetScout nGenius, Wireshark and Sniffer tools.
Technical skills within Wireless, IPT/SIP and Software Defined networks
Knowledge of Automation/Scripting
Nice to Have:
Current certifications in the following areas: CCIE, Silver Peak certification (SPSP), Wireless certifications (Aruba & Cisco)
ITIL v3: Foundations
LSS Yellow Belt
Experience with Software Defined Network Technologies, Cisco DNAC, Cisco 9800 controllers, Cisco 93K stacks, Cisco Viptela SDWAN, IP Telephony
Working experience of Python & Ansible
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to take on progressively greater accountabilities
#LI-POST
#TECHPJ
Job Skills
Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Long Term Planning, Service Request Management
Additional Job Details
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
Toronto
Canada
37.5
Full time
TECHNOLOGY AND OPERATIONS
Regular
Salaried
2026-03-30
2026-06-21
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
