Victoria, Bc Customer service manager Jobs – 93 Openings This Week

Administration Manager
Optima Living —Victoria, BC
- $60,000–$65,000 a year
- Full-time
- CPR Certification
- Customer service
- Administrative experience
Customer Service Lead (Casual)
Victoria Women In Need Community Cooperative —Victoria, BC
- $18.50–$19.00 an hour
- Weekends as needed
- Customer service
- English
- Cashiering
- Store discount
- Dental care
Quick apply
8h
Services Manager, Stores
Sephora —Victoria, BC
- $54,800–$68,500 a year
- Full-time
- No university degree
Post Office Team Leader
London Drugs Limited —Colwood, BC
- $18.65–$22.10 an hour
- Part-time
- Sales
- Dental care
- Vision care
Quick apply
8d
Distribution Supervisor (Victoria)
Sleep Country - Dormez Vous —Victoria, BC
- $65,000–$75,000 a year
- Full-time
- Oracle
- ERP systems
- Supervising experience
- Profit sharing
- Dental care
Quick apply
1d
250-0256 Seasonal Garden Centre Senior Lead Merchandiser
Goliath Grower Services —Victoria, BC
- $30 an hour
- Seasonal
- Merchandising
- Leadership
- Communication skills
Quick apply
Project Manager
MAC Reno Design Build Ltd. —Victoria, BC
- $40–$45 an hour
- Full-time
- PMP
- Customer service
- English
Quick apply
2d
Assistant Manager (Langford) - Mark's
Canadian Tire —Victoria, BC
- $42,000–$63,000 a year
- Full-time
- Organizational skills
- Computer skills
- Communication skills
Guest Experience Lead | Mayfair Shopping Centre
Lululemon —Victoria, BC
- $22.75–$26.17 an hour
- Weekends as needed
- Sales
- Customer service
- High school diploma or GED
- Dental care
- Paid time off
20h
Development Manager
Aryze Developments Inc —Victoria, BC
- $80,000–$130,000 a year
- Full-time
- Sales
- Project management
- Bachelor's
- Disability insurance
- Dental care
Assistant Store Manager - Customer Experience
PetSmart —Victoria, BC
- $28.51–$41.76 an hour
- Part-time
- Hotel
- Organizational skills
- Communication skills
- Tuition reimbursement
- Paid time off
Management and Sales Trainee
Sherwin-Williams —Victoria, BC
- $55,100 a year
- Full-time
- Bilingual
- Sales
- Customer service
sales supervisor - retail
PSB IMPEX LTD dba LANSDOWNE Chevron —Victoria, BC
- $25 an hour
- Overtime
- Customer service
- English
- High school diploma or GED
- Flexible schedule
Branch Manager
BMO Financial Group —Colwood, BC
- $65,600–$122,600 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Tuition reimbursement
- Life insurance
Retail Operations Supervisor
Staples —Victoria, BC
- $20.00–$21.50 an hour
- Full-time
- Sales
- Customer service
- Supervising experience
- Dental care
Retail Print & Services Supervisor
Staples —Victoria, BC
- $21 an hour
- Full-time
- Customer service
- Supervising experience
- Dental care
Restaurant Manager
A&W Restaurants —Victoria, BC
- $48,000 a year
- Weekends as needed
- Windows
- High school diploma or GED
- Supervising experience
- Dental care
- Life insurance
Quick apply
12d
Account Manager, Small Business
TD Bank —Victoria, BC
- $69,700–$98,400 a year
- Full-time
- Finance
- Business development
- Bachelor's
- Paid time off
6d
Service Leader
Chipotle —Saanich, BC
- $21.20–$22.96 an hour
- Day shift
- High school diploma or GED
- Cash handling
- Restaurant experience
- Dental care
- Tuition reimbursement
2d
Assistant Manager
Freshslice Pizza —Victoria, BC
- $17.85–$27.33 an hour
- Full-time
- Bilingual
- Sales
- Merchandising
- Store discount
- Dental care
Quick apply
3d

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Administration Manager

Optima Living -
Victoria, BC

Apply Now

Job details

Full-time
$60,000–$65,000 a year

Qualifications

CPR Certification
Customer service
Ceridian
Administrative experience
Dayforce
First Aid Certification
Computer skills
Communication skills

Full job description

About Optima Living
Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.
Position Summary
Reporting to the General Manager, the Administration Manager oversees administrative operations, resident business functions, and community accounting, ensuring efficient processes, Human Resources support, accurate documentation and strong communication to support residents, families, and team members.
All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.
Responsibilities
Leadership and Team Oversight

Provides leadership, direction and mentorship to the administration team.
Conducts and attends team meetings; serves on committees as applicable.
Ensures team members comply with all relevant Occupational Health and Safety regulations.

Core Deliverables
Admin Support

Provides confidential administrative support to the leadership team as applicable.
Ensures effective communication across functions (department) to support the operations as applicable.
Organizes team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable.
Supports the General Manager in the incident and complaint reporting processes as applicable.
Supports the Community Relations Coordinator in providing tours of the community as needed.

Resident Business

Manages resident move ins and move outs, including reviewing contracts and financial records, addressing inquiries, and coordinating documentation.
Manages rent rolls, monthly statements, and resident payment transactions ensuring timely submission to the regional office.
Maintains resident comfort funds and rental adjustments for funded beds, while communicating changes to residents as needed.
Prepares and submits reports, including the daily census, Health Authority reporting, and other required documentation.

Community Accounting

Manages the accounts payable and receivable processes, including invoice submission, overdue accounts, petty cash, and payments for guest meals and suite bookings.
Acts as the main contact for financial inquiries, addressing supplier and business support service concerns.

Human Resources

Interviews and hires qualified administration personnel in consultation with the General Manager as applicable.
Assists other hiring managers in the recruitment and onboarding processes as applicable.
Supports functional leaders with benefits eligibility, tracking probationary hours, performance reviews, wage increases and incentive programs as applicable.
Maintains accurate and updated personnel records.

Optima Community Engagement

Ensures communication with residents, families and team members is managed effectively, with empathy and responsiveness.
Collaborates with other team leads within the community to ensure that goals and planned changes are monitored and reviewed.
Solicits regular resident and family feedback from surveys and other means.

Budget and Financial

Maintains budget allocation in conjunction with the General Manager.

Quality Assurance

Participates in organizational audits and quality improvement initiatives.
Maintains accurate records by ensuring necessary documentation and reporting systems are in place.

General

Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
Identifies maintenance issues and reports them following established maintenance procedures.
Responds promptly during emergency codes in alignment with organizational standards and protocols.
Contributes to quality improvement initiatives by sharing ideas and providing feedback.
Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations.
Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation.
Completes orientation upon hire and annual mandatory education as assigned.
Supports new team members through their orientation process.
Respects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents.
Performs other duties as required to support operational needs.

Qualifications & Experience

Completion of a recognized post-secondary program is an asset.
Minimum of one (1) year office administration experience.
Experience in a residential care or mental health environment is an asset.
Knowledge of Labour and Employment Standards, including union and collective agreements, is an asset.
Ability to establish effective practices in customer service and office administration.
CPR and First Aid certification is an asset.
Experience with Dayforce is an asset.
Energetic and supportive leader who drives team engagement and morale while consistently leading by example.
Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions.
Strong written communication skills with the ability to present professional documents with clarity.
Strong organizational, planning, and problem-solving skills, with the ability to manage priorities effectively.
Ability to manage and resolve difficult and challenging situations effectively and respectfully.
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations.
Ability to safely operate equipment according to established protocols.
Computer literacy skills required.
Flexibility to work a variety of shifts.

Conditions of Employment

Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements

Apply Now

Refine Your Search

customer service manager jobs in victoria, bc

Administration Manager

Customer Service Lead (Casual)

Services Manager, Stores

Post Office Team Leader

Distribution Supervisor (Victoria)

250-0256 Seasonal Garden Centre Senior Lead Merchandiser

Project Manager

Assistant Manager (Langford) - Mark's

Guest Experience Lead | Mayfair Shopping Centre

Development Manager

Assistant Store Manager - Customer Experience

Management and Sales Trainee

sales supervisor - retail

Branch Manager

Retail Operations Supervisor

Retail Print & Services Supervisor

Restaurant Manager

Account Manager, Small Business

Service Leader

Assistant Manager

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