This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at Enterprise Square.
Reporting to the Senior Manager of Enterprise Systems, the Service Delivery Manager (SDM) of Student Information Systems (SIS) is a key leadership role responsible for the effective delivery, governance, and continuous improvement of the University of Alberta's Oracle PeopleSoft Campus Solutions (CS) and related enterprise applications. As the primary liaison between institutional stakeholders, internal technical teams, and external managed service partners, the SDM ensures reliable application performance, service excellence, and the advancement of new development initiatives aligned with University strategy. This position provides the leadership necessary to coordinate distinct infrastructure hosting and application management service components, uniting on-site, on-shore, and off-shore resources into a cohesive, high-performing delivery model focused on innovation, sustainability, and user satisfaction.
Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.
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Lead the design, deployment, and continuous improvement of Oracle PeopleSoft and related cloud technologies to support evolving business processes.
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Serve as the senior functional lead and subject matter expert on system upgrades and new development initiatives.
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Oversee the delivery of application management services provided by on-site, on-shore, and off-shore teams.
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Chair the functional Change Advisory Board and manage ITIL-aligned change and service request processes.
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Supervise and mentor Business Solutions Analysts, and direct, plan, and monitor work assignments across functional, technical, and vendor resources within a matrix organization.
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Undergraduate degree or technical diploma in a related field, or an equivalent combination of education and experience.
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Minimum of five years' direct experience implementing and supporting enterprise-level student administration management ERP/SIS applications.
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Demonstrated expertise in PeopleSoft application functionality, architecture, and integration with a strong understanding of complex business processes.
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Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
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Strong foundation in project management, business analysis, and ERP/SIS implementation methodologies.
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Exceptional communication skills—verbal, written, and presentation—with the ability to engage diverse stakeholders.
Preferred Qualifications
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Direct experience with Oracle PeopleSoft Campus Solutions, extended cloud services and third party service providers.
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Experience working within large, multi-faceted organizations, preferably in higher education, public-sector administration, or similarly complex environments.
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Familiarity with ITIL or similar service management frameworks in an enterprise application environment.
Application Instructions
Click "Apply Now" to submit your resume and cover letter.
This position has a comprehensive benefits package and an annual salary range of $73,383 to $122,303.
The terms and conditions of this appointment are governed by Schedule F of the collective agreement between the Board of Governors of the University of Alberta and the Association of Academic Staff of the University of Alberta.
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.
