Remote Incident manager Jobs – 82 Openings This Week

Global Technical Support Manager
Bentley Systems —Remote
- Remote
- Azure
- Computer Science
- Engineering
9d
AVP, Engineering (Apps & Solutions)
League Inc. —Remote
- $210,200–$262,000 a year
- Full-time
- Remote
- Team management
- AI
- Leadership
General Manager, Operations
Shermco Industries, Inc. —Burnaby, BC
- Full-time
- Up to 50% travel
- Engineering
- Bachelor's
9d
Director, Technology Operations
Beem Credit Union —Burnaby, BC
- $151,100–$188,900 a year
- Remote
- Computer Science
- Bachelor's
- No university degree
- Disability insurance
- Dental care
6d
Engineering Manager, Platform
Shakepay —Remote
- $209,000–$253,000 a year
- On call
- Remote
- DevOps
- English
- AWS
- Dental care
- Paid time off
IT Manager
Longbow Advantage —Remote
- Full-time
- Remote
- Bilingual
- Azure
- English
- Dental care
- Work from home
Quick apply
ITSM Process & Product Manager, Deloitte Global Technology
Deloitte —Toronto, ON
- $85,000–$156,000 a year
- Remote
- Computer Science
- Analysis skills
- Project management
Manager – Systems Engineering
TELUS Digital —Calgary, AB
- $110,000–$150,000 a year
- Full-time
- Remote
- Computer Science
- DevOps
- Engineering
Service Delivery Supervisor
AnswerNet —Vancouver, BC
- $60,000–$80,000 a year
- Monday to Friday
- Remote
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
Senior Manager – Systems Engineering
TELUS Digital —Calgary, AB
- $118,000–$180,000 a year
- Full-time
- Remote
- Computer Science
- DevOps
- Engineering
IT Manager
UniUni —Remote
- Full-time
- Remote
- AWS
- Scripting
- SharePoint
Quick apply
Sr. Engineering Manager, Cloud
Redpanda Data —Toronto, ON
- $240,000–$285,000 a year
- On call
- Remote
- Azure
- AWS
- Software development
Engineering Manager - Integrations and Onboarding
Ada Health GmbH —Toronto, ON
- On call
- Remote
- Management
- APIs
- Leadership
- Employee assistance program
- Flexible schedule
Executive Advisor - Governance, Risk and Compliance
Malleum —Remote
- Full-time
- Remote
- Bilingual
- English
- Master's degree
Quick apply
Product Owner
Case IQ —Remote
- $80,000–$90,000 a year
- Full-time
- Remote
- Case management
- Agile
- Communication skills
Quick apply
Delivery Manager
Sapiens —Toronto, ON
- Full-time
- Computer Science
- Project management
- Bachelor's
Product Delivery Manager (Client Website Services)
Live Nation —Vancouver, BC
- $96,000–$120,000 a year
- Immediate opening
- Remote
- English
- APIs
- In-person
IT Engineering Manager (Endpoint Engineering)
Affirm —Toronto, ON
- $142,000–$192,000 a year
- Remote
- Management
- Scripting
- APIs
- Employee stock purchase plan
- Dental care
Director of Software Development
Loopio Inc. —Vancouver, BC
- $177,800–$220,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Property Manager
Eight Block Ltd —Edmonton, AB
- $30–$45 an hour
- Weekends as needed
- Customer service
- In-person
- Communication skills
- Dental care
- Paid time off
Quick apply

I want to receive the latest job alerts for incident manager in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

incident manager jobs near remote

Global Technical Support Manager

Bentley Systems -
Remote

Apply Now

Job details

9 days ago

Qualifications

Cloud infrastructure
Azure
Computer Science
Software deployment
Enterprise software
Engineering
Technical support
Quality assurance
Bachelor's
Team management
Leadership
Communication skills
Information Technology

Full job description

Manager, Global Technical Support

Department: Global Technical Support (GTS) - Operations
Company: Bentley Systems

Position Summary

Bentley Systems is seeking a dedicated and strategic Global Technical Support Manager to lead a team of highly skilled Technical Support Engineers (TSEs). In this role, you will be responsible for overseeing day-to-day support operations, ensuring exceptional service delivery for our enterprise infrastructure engineering software.

You will play a pivotal role in optimizing operational efficiency, managing case backlogs, and driving resource allocation across different regions. A key focus of this position will be nurturing your team's development by guiding them through Bentley’s GTS career progression model, ensuring high-quality case handling to prevent escalations, and supporting your engineers when critical situations do arise.

Responsibilities

Operational Leadership & Case Quality

Oversee the daily operations of a regional or globally distributed Technical Support team, ensuring adherence to SLAs and delivery of a "user-first" support experience.

Monitor and manage case backlogs, optimizing resource allocation based on case complexity, engineer bandwidth, and regional demands.

Proactively work with TSEs to prevent case escalations and elevations by ensuring high-quality customer communications, rigorous technical troubleshooting standards, and sustained team productivity.

Escalation Management & Coordination

Play a crucial support role during active customer escalations by actively backing your TSEs and the Escalation Engineers working on the issue.

Partner closely with Escalation Managers, ensuring they have the dedicated technical support resources required to coordinate the next steps in the case strategy.

Drive strict accountability and quality control during escalations by ensuring your TSEs thoroughly document all technical work within the case and provide regular, timely updates to the user.

Team Development & Career Progression

Mentor and coach Technical Support Engineers, providing continuous feedback, conducting performance reviews, and reviewing case quality.

Guide team members through Bentley’s structured career progression tracks, helping them navigate between Individual Contributor, Hybrid, and Management paths.

Foster a culture of continuous learning and deep technical curiosity, ensuring team members have the training required to handle highly complex, intermittent issues.

Cross-Functional Collaboration & Strategy

Partner with Global Technical Leads (GTLs) and Product & Technology (P&T) to ensure your team is ready to support new product releases and features.

Drive knowledge creation initiatives, encouraging your team to actively contribute to Knowledge Bases (KBs) and Bentley Communities to promote user self-service.

Analyze support metrics and trends to identify process improvements and collaborate with GTS leadership on long-term support strategies.

Qualifications & Requirements

Experience: 5+ years of experience in enterprise technical support or IT operations, with at least 2+ years in a direct team management role.

Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent practical experience).

Proactive & Escalation Acumen: Proven experience in quality assurance and preventing escalations, coupled with a strong understanding of how to support technical staff and partner with escalation management functions during high-pressure situations.

Leadership Skills: Strong track record of mentoring staff, managing remote/global teams, driving career development, and ensuring process compliance (like case documentation and communication standards).

Communication: Exceptional written and verbal communication skills, with the ability to maintain clarity and team focus during critical incidents.

Technical Acumen: Familiarity with enterprise software deployment, cloud infrastructure (Azure experience/certifications like AZ-104 are highly advantageous), and support ticketing systems.

What We Offer:

A great Team and culture – please see our colleague video.

An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.

An attractive salary and benefits package.

A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.

A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

Who We Are:

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Apply Now

Refine Your Search

incident manager jobs in remote

Global Technical Support Manager

AVP, Engineering (Apps & Solutions)

General Manager, Operations

Director, Technology Operations

Engineering Manager, Platform

IT Manager

ITSM Process & Product Manager, Deloitte Global Technology

Manager – Systems Engineering

Service Delivery Supervisor

Senior Manager – Systems Engineering

IT Manager

Sr. Engineering Manager, Cloud

Engineering Manager - Integrations and Onboarding

Executive Advisor - Governance, Risk and Compliance

Product Owner

Delivery Manager

Product Delivery Manager (Client Website Services)

IT Engineering Manager (Endpoint Engineering)

Director of Software Development

Property Manager

I want to receive the latest job alerts for incident manager in remote

Related Searches

Explore jobs in more locations

Manager, Global Technical Support

Job seeker tools

Employer Tools

Browse

Stay Connected