Ottawa On Complaints manager Jobs – 179 Openings This Week

Food and Beverage Director Metcalfe Hotel
Gray Collection —Ottawa, ON
- Weekends as needed
- Bilingual
- Bar
- Microsoft Excel
- Profit sharing
Quick apply
7d
Client Care Coordinator (RPN/RN) – Ottawa
Home Instead —Ottawa, ON
- From $60,000 a year
- Full-time
- Nursing
- Sales
- In-person
- Dental care
- Paid time off
Quick apply
Unit Clerk | Permanent Part-time | 30 hours biweekly
Sienna Senior Living —Stittsville, ON
- From $19.64 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Seasonal Retail Store Supervisor
Impressions Group Ottawa —Kanata, ON
- From $22 an hour
- Temporary
- Sales
- Social media management
- Customer service
Quick apply
Lounge Service Agent ($18.62/h) YOW
Swissport International AG —Ottawa, ON
- $18.62 an hour
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
8d
Rapid Response Nurse
Carefor Health & Community Services —Ottawa, ON
- $27.81–$37.89 an hour
- 8 hour shift
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Dental care
Quick apply
Personal Support Manager
SE Health —Ontario
- $50,000–$63,000 a year
- Full-time
- Hybrid work
- CPR Certification
- Customer service
- Bachelor's
Sales Representative
Hardwood Giant —Ottawa, ON
- $18–$22 an hour
- 8 hour shift
- Microsoft Excel
- Sales
- Customer service
- Store discount
- Dental care
Quick apply
Licensed 310T Mechanic (Truck/Trailer)
Thermo King Eastern Canada —Ottawa, ON
- $35–$41 an hour
- Full-time
- Heavy lifting
- Mechanic experience
- Maintenance
- Disability insurance
- Dental care
Quick apply
Registered Practical Nurse- @Home Programs
Carefor Health & Community Services —Ottawa, ON
- $27.81–$33.89 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Mileage reimbursement
Quick apply
Account Manager - Automotive
EBlock Inc. —Ontario
- $55,000–$60,000 a year
- Overtime
- Remote
- Customer service
- English
- High school diploma or GED
- Dental care
- Paid time off
Registered Nurse
Yenott Inc, Ottawa —Ottawa, ON
- Up to $35 an hour
- Full-time
- Bilingual
- Medication administration
- Customer service
Quick apply
8d
Part Time - Patient Care Coordinator
Krest One Dental —Ottawa, ON
- $20–$25 an hour
- Weekends only
- Administrative experience
- Bachelor's
- In-person
Quick apply
1d
Private Banking Officer of Credit
BMO Financial Group —Ottawa, ON
- $38,500–$71,000 a year
- Full-time
- Analysis skills
- Communication skills
- Tuition reimbursement
- Life insurance
3d
Senior Manager of Rental Operations
Apollo Property Management —Ottawa, ON
- $75,000–$105,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Retail Store Manager
PetSmart —Ottawa, ON
- $65,000–$110,000 a year
- Weekends as needed
- Supervising experience
- Organizational skills
- Communication skills
- Tuition reimbursement
- Paid time off
Ottawa- Office Administrator
Miller Waste System —Ottawa, ON
- $60,000 a year
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick apply
Employment and Labour Relations Officer
CFMWS —Ottawa, ON
- $97,420–$114,660 a year
- Remote
- Bilingual
- English
- Presentation skills
- Disability insurance
- Dental care
6d
Store Manager
Ardene —Ottawa, ON
- $21.83–$27.48 an hour
- Temporary
- High school diploma or GED
- No university degree
- Retail management
Quick apply
Manager, Patient Care Services (Casual 0.0 FTE)
The Royal Ottawa Mental Health Centre —Ottawa, ON
- $58.63–$67.97 an hour
- Weekends as needed
- Bilingual
- Nursing
- English
14d

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Food and Beverage Director Metcalfe Hotel

Gray Collection -
Ottawa, ON

Quick apply

Job details

Full-time
7 days ago

Qualifications

Bilingual
Cost management
Microsoft Excel
Organizational skills
Computer skills
Leadership
Restaurant experience
Communication skills
Hotel experience

Full job description

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Reporting directly to the Hotel General Manager, with a dotted line to the Home Office Director of Food & Beverage Operations, the Director of Food & Beverage is responsible for the overall operational and financial success of all F&B operations at the Metcalfe Hotel. This includes ensuring a seamless and memorable guest experience across restaurant and banquet operations. The Director will oversee two distinct food and beverage outlets, including the successful launch and opening of a new outlet scheduled for the summer. The Director will also cultivate a strong service culture by inspiring and empowering their teams, prioritizing the employee experience, and upholding the highest standards of hospitality and excellence.

RESPONSIBILITIES:

Responsible for managing the F&B operations including the restaurant, bar, room service and in-house event catering.
Responsible for achieving the highest level of guest satisfaction, eliciting guest feedback and resolving complaints with empathy and grace.
Lead, motivate, hire, coach, develop and mentor employees of the department; strive to achieve the highest level of employee satisfaction.
Prepare weekly staffing schedules in collaboration with the Executive Chef based on hotel and restaurant operations, while managing labor costs.
Conduct regular departmental meetings including daily meetings.
Establish and maintain departmental budgets and forecasts to achieve desired profitability.
Responsible for meeting industry standard success indicators.
Work with the Marketing team to develop and implement business strategies including promotions and menu development.
Oversee the planning, execution, and service delivery of banquet events, meetings, conferences, and group functions, ensuring operational excellence and guest satisfaction.
Collaborate with Sales and Events teams to ensure seamless coordination and successful execution of all banquet functions.
Drive restaurant revenue and ensure financial performance aligns with business goals. Financial awareness is an asset.
Prepare and present monthly period-end performance reports to ownership, highlighting key metrics and opportunities for growth.
Oversee and control labor costs, as well as liquor, wine, and beer costs, ensuring optimal profitability while maintaining quality standards.
Ensure all company policies are followed with regards to financial transactions including payroll and inventory.
Work with the Human Resources on recruitment, employee relations and performance management when required.
Work closely with the other departments of the hotel.
Follow Company policies and procedures.

QUALIFICATIONS:

At least 5 years of leadership experience in restaurants, banquets and F&B operations.
Prior experience in Hotel F&B operation, an asset.
Proven ability to manage and execute large-scale events and banquet operations.
Strong financial acumen and knowledge in labor and food cost management.
Ability to motivate and inspire a team through leading by example.
Strong leadership and training skills.
Excellent communication skills.
Strong ability to multi-task and work in a fast-paced environment.
Ability to work within a team environment but also under minimal supervision.
Detail oriented with strong organizational skills.
Strong literacy skills both verbal and written.
Able to work evenings, weekends and holidays.
Bilingualism, an asset
Computer literacy (PMS, Excel, Word, internet, email, etc.)

BENEFITS:

Group insurance plan with telemedecine
Group RRSP and DPSP (Deferred Profit Sharing Plan)
Performance Bonus
Employee parking
Complimentary meal program in our restaurants
Dry cleaning
Phone allowance
50% employee discount at all of our establishments for the employee and up to 3 guests
Discounts with our business partners (transportation, wellness, leisure)
Company culture that values employees
Employee recognition events
Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.

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complaints manager jobs in ottawa on

Food and Beverage Director Metcalfe Hotel

Client Care Coordinator (RPN/RN) – Ottawa

Unit Clerk | Permanent Part-time | 30 hours biweekly

Seasonal Retail Store Supervisor

Lounge Service Agent ($18.62/h) YOW

Rapid Response Nurse

Personal Support Manager

Sales Representative

Licensed 310T Mechanic (Truck/Trailer)

Registered Practical Nurse- @Home Programs

Account Manager - Automotive

Registered Nurse

Part Time - Patient Care Coordinator

Private Banking Officer of Credit

Senior Manager of Rental Operations

Retail Store Manager

Ottawa- Office Administrator

Employment and Labour Relations Officer

Store Manager

Manager, Patient Care Services (Casual 0.0 FTE)

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