Calgary Ab Software analyst Jobs – 68 Openings This Week

Service Support Analyst
PBS Systems —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
- Paid time off
Java Developer
Capgemini —Calgary, AB
- $31.35–$41.05 an hour
- Contract
- Oracle
- Computer Science
- English
- Dental care
- Vision care
Business Analyst
All-Fab Building Components LP —Balzac, AB
- Microsoft Office
- SQL
- Analysis skills
- Disability insurance
- Dental care
Quick apply
Remote Client Services Analyst
QHR Technologies Inc —Calgary, AB
- $45,000 a year
- Full-time
- Remote
- Software troubleshooting
- Computer skills
- Typing
Quick apply
2d
Business Analyst - Cybersecurity
ORIGNIX Inc —Calgary, AB
- Full-time
- Microsoft Excel
- Research
- Microsoft Office
- Dental care
- Vision care
Quick apply
Lead QA Analyst
Intercontinental Exchange Holdings, Inc. —Calgary, AB
- Full-time
- Oracle
- Computer Science
- Engineering
Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- $25–$50 an hour
- Bilingual
- Customer service
- English
Product Specialist
Arcus Power —Calgary, AB
- Full-time
- Sales
- SQL
- Analysis skills
- Wellness program
Quick apply
Application Security Analyst
Payworks Inc. —Calgary, AB
- Weekends as needed
- Hybrid work
- Azure
- Computer Science
- DevOps
- Flextime
Quick apply
WindServer System Administrator
WSP —Calgary, AB
- $70,600–$102,500 a year
- Windows
- SQL
- AWS
NetSuite Analyst
Blackline Safety —Calgary, AB
- Full-time
- Hybrid work
- Oracle
- Computer Science
- ERP systems
- Dental care
Quick apply
7d
Intermediate Database Administrator (DBA)
WestJet —Calgary, AB
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
9d
IT Infrastructure Analyst - Network/Firewall
Graham —Calgary, AB
- Full-time
- Azure
- Computer Science
- AWS
Quick apply
Bilingual Software Quality Assurance Analyst (100% remote)
Telus Health —Calgary, AB
- Full-time
- Hybrid work
- Bilingual
- Azure
- Computer Science
- Flexible schedule
10d
Product Manager, Sustainability AI - Canada
Pulsora, Inc. —Calgary, AB
- $60,000–$70,000 a year
- Full-time
- Remote
- Computer Science
- Engineering
- Master's degree
Application Support Analyst - Maternity Leave Coverage
LaPrairie Group —Calgary, AB
- Microsoft Excel
- Computer Science
- ERP systems
Quick apply
Business Systems - Project Manager
Addepar —Calgary, AB
- $102,000–$127,000 a year
- Remote
- PMP
- Salesforce
- Presentation skills
Quick apply
8d
Sr Solutions Analyst, Data Services
PCS Inc —Calgary, AB
- $82,700–$153,600 a year
- Full-time
- Oracle
- Computer Science
- Engineering
11d
Technical Business Analyst - Calgary, AB - BAPV
NavitasPartners —Calgary, AB
- Analysis skills
- Software development
- APIs
Quick apply
8d
Product Manager / Owner - PVR
CGI —Calgary, AB
- $85,000–$160,000 a year
- Full-time
- English
- Project management
- Presentation skills
- Profit sharing
- Flexible schedule
Quick apply

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software analyst jobs near calgary ab

Service Support Analyst

PBS Systems -
Calgary, AB

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Windows
High school diploma or GED
Analysis skills
Computer skills
Communication skills
Dealership experience
Driving Licence
Time management
Help desk

Full job description

Company Name: PBS Systems
Job Location: Calgary, AB (Tech Center)
Job Type: Full-time, Permanent
No. of Openings: 01
Job Requirement(s): Travel across Canada and USA up to one week per month
Internal Job Title: Service Support Analyst - Tier 1
Reports To: Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications:

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills
Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary ($49,000k/yr. - $59,000k/yr.)
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at [email protected].

Apply Now

Refine Your Search

software analyst jobs in calgary ab

Service Support Analyst

Java Developer

Business Analyst

Remote Client Services Analyst

Business Analyst - Cybersecurity

Lead QA Analyst

Bilingual Service Desk Analyst

Product Specialist

Application Security Analyst

WindServer System Administrator

NetSuite Analyst

Intermediate Database Administrator (DBA)

IT Infrastructure Analyst - Network/Firewall

Bilingual Software Quality Assurance Analyst (100% remote)

Product Manager, Sustainability AI - Canada

Application Support Analyst - Maternity Leave Coverage

Business Systems - Project Manager

Sr Solutions Analyst, Data Services

Technical Business Analyst - Calgary, AB - BAPV

Product Manager / Owner - PVR

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