toronto on solution first therapy Jobs – 119 Openings This Week

Process Manager | Operations
Maple —Toronto, ON
- $93,000–$104,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's
- Dental care
- Life insurance
Quick apply
2d
Health Information Management Coordinator- Scheduling and Registration
SickKids Centre for Community Mental Health (CCMH) —Toronto, ON
- $61,820–$65,170 a year
- 8 hour shift
- Microsoft Office
- Computer skills
- Communication skills
4d
Gestionnaire bilingue des communications, SCFC / Communications Manager, FCC Bilingual
Fidelity Investments —Toronto, ON
- $105,000–$123,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Bachelor's
- Tuition reimbursement
- Paid time off
11d
Case Manager
Dynamic Functional Solutions Inc. —Mississauga, ON
- $48,000–$52,000 a year
- Contract
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Project Manager FCC
Fidelity Investments —Toronto, ON
- $105,000–$155,000 a year
- Full-time
- PMP
- Project management
- No university degree
- Tuition reimbursement
- Paid time off
5d
Cleanroom Technician, Fresenius Kabi Canada
Fresenius Kabi Canada —Mississauga, ON
- $27–$29 an hour
- Full-time
- Organizational skills
- Dental care
- Employee assistance program
Quick apply
Developer Internal Applications FCC
Fidelity Investments —Toronto, ON
- $123,000–$152,000 a year
- Full-time
- Computer science
- Oracle
- Computer Science
- Tuition reimbursement
- Paid time off
Event Production Technician
Fidelity Investments —Toronto, ON
- $94,000–$111,000 a year
- Full-time
- No university degree
- Travel
- Communication skills
- Tuition reimbursement
- Paid time off
Program Manager FCC
Fidelity Investments —Toronto, ON
- $158,000–$182,000 a year
- Full-time
- Project management
- No university degree
- Agile
- Tuition reimbursement
- Paid time off
Designer
Knix —Toronto, ON
- From $80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Social Care Specialist
Fidelity Investments —Toronto, ON
- $73,000–$90,000 a year
- Full-time
- Social media management
- Bachelor's
- Business
- Tuition reimbursement
- Paid time off
Home Childcare Provider (NOC 44100)
RN Search Solutions Inc. —Mississauga, ON
- $21–$25 an hour
- Full-time
- CPR Certification
- English
- High school diploma or GED
- Commuter benefits
- Paid time off
Quick apply
Business Analyst, Investly
Fidelity Investments —Toronto, ON
- $68,000–$113,000 a year
- Full-time
- Analysis skills
- No university degree
- Software development
- Tuition reimbursement
- Paid time off
Direct Support Professional - Part Time
Reena —Vaughan, ON
- $26.30 an hour
- Part-time
- CPR Certification
- First Aid Certification
- Organizational skills
Quick apply
Director, Biopharma Sales
Fresenius Kabi Canada —Toronto, ON
- $160,000–$180,000 a year
- Full-time
- Hybrid work
- Sales
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Digital Product Owner, Adobe Target
Fidelity Investments —Toronto, ON
- $123,000–$146,000 a year
- Full-time
- Computer science
- Marketing
- Presentation skills
- Tuition reimbursement
- Paid time off
Analyst, Advanced Analytics
Fidelity Investments —Toronto, ON
- $75,000–$95,000 a year
- Full-time
- Microsoft Powerpoint
- Computer science
- Microsoft Excel
- Tuition reimbursement
- Paid time off
Senior Influencer Manager
We Are Social —Toronto, ON
- $70,000–$90,000 a year
- Weekends as needed
- Hybrid work
- No experience needed
- Communication skills
- Time management
- Flexible schedule
Quick apply
Project Manager
Fidelity Investments —Toronto, ON
- $105,000–$164,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Bachelor's
- Tuition reimbursement
- Paid time off
Financial Analyst
Fidelity Investments —Toronto, ON
- $68,000–$90,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
- Tuition reimbursement
- Paid time off

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Process Manager | Operations

Maple
Toronto, ON

Quick apply

Job details

Full-time
$93,000–$104,000 a year
2 days ago

Qualifications

Process improvement
Change management
Analysis skills
Project management
Bachelor's
Continuous improvement
Epic
Communication skills

Full job description

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact.

A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

We're looking for a Process Manager to join our Operational Excellence team within the Clinical and Customer Support Operations (CCSO) department. This team drives scalable performance improvements across operations, on the Maple platform for patients and providers, and across the broader organization through process transformation, data and insights initiatives, and automation opportunities.

In this role, you'll design, implement and optimize processes that keep our three operational pods—Customer Support, Care Delivery Operations and Provider Network Operations—running smoothly. That means reducing friction, closing gaps and making it easier for our teams to deliver a consistent, high-quality experience.

Your responsibilities

As a Process Manager, you will:

Own the design and implementation of processes and workflows that make clinical and customer support operations run better—for our team and for the patients we serve
Dig into the data. You'll monitor KPIs, spot what's not working and turn those insights into action that actually moves the needle
Partner closely with Customer Support, Care Delivery Operations and Provider Network Operations, as well as cross-functional teams like data, product and engineering, to break down silos and make service delivery seamless
Lead opportunity assessments to identify where we can do better, then build the business case that gets leadership on board and the work prioritized
Drive end-to-end process improvement initiatives—from identifying inefficiencies to delivering solutions that stick
Develop training materials and programs so team members have the skills and knowledge to execute processes effectively —and conduct change management activities that support adoption by key stakeholders
Explore and apply AI tools to improve how we work—whether that's surfacing insights faster, streamlining repetitive workflows or identifying new opportunities
Keep a pulse on industry trends, technology and regulatory changes, and bring what's relevant back into how we operate

What success looks like

In your first 90 days, you'll develop a working understanding of existing CCSO processes, workflows, systems and tools—gathering feedback from frontline staff and management to build a ground-level view of what's working and what's not. You'll conduct a structured review of current-state processes, validate your findings with key stakeholders across the three pods and use those insights to produce a prioritized plan with clear areas for optimization, timelines and success metrics. You'll also establish regular touchpoints with relevant CCSO functions and cross-functional partners to share insights, align on priorities and keep problem-solving moving.

Over the following 12 to 18 months, you'll deliver measurable, organization-wide process improvements across CCSO. That looks like standardized workflows that can absorb growth without degrading service quality, meaningful movement on key operational metrics—response times, resolution rates, match rates and customer satisfaction—and high adoption of new initiatives across the department, with evidence of sustained behaviour change.

What you bring

A bachelor's degree and three to five years of professional experience, ideally in process management, consulting, or operations; health tech experience is a plus
A proven track record of executing initiatives from start to finish, with a strong focus on timeliness, quality, and continuous improvement—including experience in training, process development, and process optimization
Proficiency in process improvement methodologies like Lean Six Sigma; relevant certifications are a plus
Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
Effective leadership and project management skills, with the ability to guide cross-functional teams and drive initiatives to completion
Exceptional communication skills—written and verbal—with the ability to make complex ideas clear and easy to act on
Comfort working with AI tools—and a curiosity about how they can be applied to make operations faster, smarter and more scalable
A detail-oriented mindset with a genuine focus on continuous improvement and excellence in service delivery

Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: Existing vacancy, full-time
Hiring manager: Senior Manager, Operational Excellence
Location: Hybrid, 225 Richmond Street West, Toronto, ON
Start date: July 2026
Vacation: 3 weeks
Pay range: $93,000 - $104,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

Quick apply

Refine Your Search

solution first therapy jobs in toronto on

Process Manager | Operations

Health Information Management Coordinator- Scheduling and Registration

Gestionnaire bilingue des communications, SCFC / Communications Manager, FCC Bilingual

Case Manager

Project Manager FCC

Cleanroom Technician, Fresenius Kabi Canada

Developer Internal Applications FCC

Event Production Technician

Program Manager FCC

Designer

Social Care Specialist

Home Childcare Provider (NOC 44100)

Business Analyst, Investly

Direct Support Professional - Part Time

Director, Biopharma Sales

Digital Product Owner, Adobe Target

Analyst, Advanced Analytics

Senior Influencer Manager

Project Manager

Financial Analyst

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