Crystal decisions Jobs

Customer Experience Professional - Contract
Imperial Dade —Joliette, QC
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Sales Manager – Atlantic Canada
Crystal Clean Maintenance —Moncton, NB
- CRM software
- Sales
- Travel
- Dental care
- Paid time off
Quick apply
1d
Manager, Program
Redlen Technologies Inc. —Saanichton, BC
- $125,000–$145,000 a year
- Full-time
- PMP
- Engineering
- Master's degree
- Dental care
- Paid time off
Quick apply
8d
Health Info Professional
Michael Garron Hospital —Toronto, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
6d
Business Systems Analyst - Finance - Temporary Full-time 2026-15979
Sunnybrook Health Sciences Centre —Toronto, ON
- Temporary
- Microsoft Word
- Microsoft Excel
- Oracle
Quick apply
Customer Experience Professional
Imperial Dade —Trois-Rivières, QC
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Decision Support Analyst II (Hybrid)
Health Sciences North —Greater Sudbury, ON
- $44.96–$52.90 an hour
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
6d
Assistant Controller
IMP Group —Halifax, NS
- Microsoft Excel
- Microsoft Office
- Finance
- Dental care
14d
Agent, Services de portefeuille
BGIS —Vancouver, BC
- $45,968–$57,461 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
19h
Senior Production Planner and Scheduler
Redlen Technologies Inc. —Saanichton, BC
- $70,000–$85,000 a year
- Full-time
- Microsoft Excel
- Engineering
- ERP systems
- Dental care
- Paid time off
Quick apply
Integrated Senior Decision Support Analyst
St. Francis Memorial Hospital —Barry's Bay, ON
- $39.59–$46.40 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
173551 - Business Application Specialist - Treasury Board Secretariat - Temporary
Government of PEI —Charlottetown, PE
- $69,986–$85,859 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
173625 - Business Application Specialist - Treasury Board Secretariat - Temporary
Government of PEI —Charlottetown, PE
- $69,986–$85,859 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
MUNICIPAL ENGINEER - Infrastructures, Assets Management and Strategic Projects
COMMUNAUTÉ RÉGIONALE DE CAMPBELLTON REGIONAL COMMUNITY —Campbellton, NB
- $92,906–$116,133 a year
- Full-time
- Bilingual
- Engineering
- English
- Disability insurance
Analyst - Data & Quantitative Research Lead
sioux lookout first nations health authority —Sioux Lookout, ON
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Relocation assistance
2d
Portfolio Services Officer
BGIS —Vancouver, BC
- $45,968–$57,461 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
19h
Coordinator, Employee Services (Payroll)
PHSA —Burnaby, BC
- $88,990–$127,923 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Systems Analyst, Provider Experience, Regional Digital Solutions
PHSA —Burnaby, BC
- $49.03 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Project Estimator
Pembina Consumers Co-op (2000) Ltd. —Souris, MB
- Customer service
- Construction
- Communication skills
- Disability insurance
- Dental care
IT Project Manager
Linamar Corporation —Guelph, ON
- $100,000–$150,000 a year
- Full-time
- Oracle
- Computer Science
- PMP
- Dental care
- Vision care
Quick apply

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Customer Experience Professional - Contract

Imperial Dade -
Joliette, QC

Quick apply

Job details

Temporary

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Microsoft Office
High school diploma or GED
Bachelor's
B2B
Organizational skills
Computer skills
Associate's degree
Communication skills
Pre-sales
Time management

Full job description

Imperial Dade is a leading distributor of foodservice packaging, facilities maintenance supplies, printing papers, and equipment across North America. With a strong and growing presence in Canada, we proudly serve Canadian businesses and communities with the highest standards of quality, reliability, and service.

A Deep Canadian Legacy
Imperial Dade Canada is deeply rooted in the country, with over 135 years of Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia—ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that decisions for Canada are made in Canada.

Trusted by Canadian Businesses
We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local touch.

Superior Sany Solutions, a division of Imperial Dade Canada, has a job open in Joliette. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected, and consistent customer experience. A Customer Experience Professional is responsible for interacting with customers across all channels and platforms, and coordinating with internal stakeholders such as Sales, Inventory Management, Credit, Operations, and other departments as required, in order to continuously improve the customer’s experience and journey with Imperial Dade. A CXP has a customer focused mindset and will build customer loyalty and confidence by responding to inquiries and will be a main source for Imperial Dade service, customer orders, products, and problem resolution.

Responsibilities:

Communicates with the customer across Canada on a national platform by answering incoming calls, e-mails, and other customer requests.
Processes manual and electronic orders as a primary function of the CXP role; follow up on those orders.
Ensures orders are processed by established customer cutoff times.
Continuously works to reduce errors and identifies areas for greater efficiency.
Oversees maintenance and follow up on stock.
Manage and track all back order and open orders.
Requests credits and enters returns in a timely manner.
Maintains delivery status and order source tracking to ensure successful and on-time delivery.
Identifies and works with Management to recommend solutions to customer concerns.
Achieve performance goals as set out by management.
Develop personal capabilities using existing training opportunities
Cross-train across segments.
Participate in scheduled training of system enhancements, applications, products, new processes, and procedures.
Liaise with internal teams such as sales, operations, and credit to identify areas for customer experience improvement; enlist Management support as needed.
Ensure that gaps and opportunities in the customer experience - irrespective of where they occur in the Imperial Dade journey - are actively addressed.
Escalation of risks wherever business process - billing, delivery, or anything pre or post sales - ensure customer has a seamless experience with the company.
Takes a proactive problem-solving approach to customer concerns – from purchase to product return to customer support with Management assistance as needed.
Uses product, market, and fundamental knowledge in combination with Imperial Dade processes and procedures to ensure customer satisfaction.
Completes item look-up independently (i.e., product substitutions) and/or with assistance from sales or sales support team as needed.
Facilitate setup new ship-to locations.
Action Proof Of Delivery requests.
Initiate customer quality claims.
Assist in the depletion of dead & excess (D&E) inventory.
Uses available resources to organize and communicate effectively.
Performs other related duties and responsibilities as required or assigned.
Seeks assistance from team members and management when necessary.

Qualifications:

Customer service experience 4+ years required.
Industry experience in a business-to-business setting 4 years preferred.
High School diploma/GED required, Associates/Bachelor’s degree preferred
Presents a professional & mature image.
Great customer experience skills (friendly, courteous, proactive and helpful).
Excellent communication skills (active listening, verbal and written).
High level of detail & quality of work output
Works well under pressure, enjoys a challenging and fast paced environment.
Ability to recognize and resolve issues independently and/or with assistance.
Consistently exhibits a high level of motivation and sense of urgency.
Action oriented, displays resilience, and delivers results.
Ability to prioritize and achieve performance goals as set out by management.
Strong time management and organizational skills – speed, flexibility, and agility.
Demonstrates a collaborative approach when working with others.
Enjoys working in a team environment.
Ability to problem solve and see an issue through until the end.
Demonstrates a willingness to learn and adhere to Imperial Dade’s core values.
Computer proficiency on a variety of systems including but not limited to: Salesforce.com, Compass, IT Suite, InfoSource, Microsoft Office (Word, Excel, and Outlook), Crystal, Imperial Dade Freight, Tripsheet, Track POD, & ADP.
Ability to identify and escalate issues to management team.
Contribute to providing a safe work environment.

Working/Other Conditions:

Hybrid work model
Indoor office environment.
Ability to work in a fast-paced environment.
Prolong periods of sitting, and computer and phone use.

At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. If you require any support in the application process, including disability accommodation, please contact [email protected].

Quick apply

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