WHO WE ARE?
The future is bright for tennis in Canada, and you will be right in the middle of it all at Tennis Canada! A national sport organization with a mission to lead the growth of tennis in Canada and a vision to be a world-leading tennis nation, Tennis Canada seeks to grow participation across the country and develop champions on the international stage. Tennis Canada also owns and operates the world-class National Bank Open presented by Rogers tournaments in Toronto and Montreal, two of the best-run sporting events on the planet which annually bring the globe’s best tennis players to Canada and continue to break attendance records year on year. In recent times, Canadian tennis has enjoyed many historic achievements, including winning the Billie Jean King Cup in 2023 and Davis Cup the year before, the world's largest team sports competition. Join us as we look to build on this exciting momentum and continue to produce incredible results. We are a team of innovators, who are passionate about our work and pursue excellence together everyday.
WHAT WE ARE LOOKING FOR?
Specialist, Network & Event Infrastructure
The Network & Event Infrastructure Lead reports to the Manager, Information Technology Operations and is responsible for ensuring the performance, security, and reliability of the organization’s network, wireless, and VoIP system infrastructure across all office locations and major event environments. This role oversees the full lifecycle of network implementation and support, serves as the primary Level 2 and Level 3 escalation point for network-related issues, and provides on‑site technical support for Montreal-based server infrastructure in collaboration with the Senior System Administrator. In addition, the Network & Event Infrastructure Lead serves as the technical lead for the annual Montreal event, overseeing IT requirements gathering, end-to-end infrastructure design, and onsite coordination of vendors and partners. This role ensures all technology components are properly architected, tested, and fully operational, delivering a seamless and secure event technology experience.
Network Infrastructure & Operations
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Design, implement, and maintain secure, scalable, and high-performing network and wireless solutions across all offices and event venues.
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Manage the full lifecycle of network infrastructure including switching, routing, firewalls, VPNs, and WiFi systems.
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Serve as the primary Level 2 and Level 3 escalation point for complex network incidents, leading advanced diagnostics and root cause analysis.
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Monitor and optimize network performance, capacity, and security.
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Maintain comprehensive documentation such as network diagrams, SOPs, configuration baselines, and event deployment runbooks.
Server and Infrastructure Systems Support
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Provide on-site support for Montreal-based server and infrastructure systems in partnership with the Senior System Administrator.
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Serve as the primary technical authority on all the rack-and-stack activities, cabling, connectivity testing, and hardware-related troubleshooting.
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Support infrastructure upgrades, DR/BCP activities, and scheduled maintenance for the organization.
Event Network Design & Engineering
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Act as the lead network engineer for all major annual events, responsible for full network design, planning, and deployment.
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Create end‑to‑end event network designs including WiFi, switching, segmentation, firewall rules, bandwidth planning, redundancy, and cabling plans.
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Develop detailed technical diagrams, pre‑event testing plans, and deployment procedures.
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Provide onsite engineering support during event setup, testing, and live operations.
Technical Lead – Montreal Event
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Serve as the primary technical authority for the annual Montreal event.
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Lead IT requirements gathering with event leadership, vendors, partners, and internal stakeholders.
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Oversee and coordinate onsite vendor activity across all technical domains (networking, WiFi, cabling, Cisco phones, AV systems).
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Ensure all technology components are validated, tested, and fully operational ahead of the event.
Cross‑Functional Collaboration & Governance
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Work closely with the Information Security Manager to identify security weaknesses, misconfigurations, and vulnerabilities within the network environment, and implement corrective actions to strengthen the organization’s overall security posture.
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Work closely with the technical support team by providing escalation assistance and hands-on coverage when required, primarily within the Montreal office.
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Participate in IT change management processes and CAB reviews, providing subject‑matter expertise on network and security impacts.
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Share knowledge and best practices with junior technical teams, contributing to skill development and operational maturity.
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Support broader IT modernization initiatives and long‑term infrastructure strategy.
WHO YOU ARE?
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Minimum 5 years of experience in network administration
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Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field
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Strong expertise in Layer 2/3 networking (VLANs, OSPF, STP, trunking), switching, routing, and wireless design.
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Hands-on experience with Cisco firewalls, VPNs, voice systems, and WAN technologies.
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Experience in supporting various levels of IT services.
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Demonstrated capability in vendor coordination and onsite technical leadership.
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Strong troubleshooting, analytical, and problem‑solving abilities.
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Excellent communication and stakeholder‑management skills.
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Highly organized with strong documentation discipline.
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Ability to work independently, prioritize effectively, and manage multiple concurrent tasks.
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Cisco CCNA
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CompTIA Network+ (acceptable supplemental certification; CCNA strongly preferred)
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Cisco CCNP – Enterprise
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CWNA – Certified Wireless Network Administrator
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CWDP – Certified Wireless Design Professional
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ECSE – Ekahau Certified Survey Engineer
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CompTIA Security+ or similar certifications
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Ability to handle and deploy technical equipment (computers, servers, firewalls, switches, APs, cabling, etc.)
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Fluency in French and English is required, as the use of both French and English are essential to the functions of the position.
PHYSICAL REQUIREMENTS?
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Ability to lift, carry, and move IT and networking equipment weighing up to 50 lbs (22 kg), including servers, switches, firewalls, access points, and related hardware.
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Ability to work on ladders and elevated platforms when installing or troubleshooting wireless access points and cabling.
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Prolonged periods of standing and walking during event setup, deployment, and live operations.
WHAT’S IN IT FOR YOU?
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Join the team that’s making Canadian tennis history.
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Be behind the scenes of the National Bank Open
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Work in a dog friendly environment.
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Benefit from a generous organization that truly cares about its employees
Tennis Canada utilizes artificial intelligence (AI) technology as part of our application screening process to enhance the efficiency and effectiveness of our recruitment efforts by analyzing applications to identify candidates whose qualifications and experiences align with the requirements of the position.
Tennis Canada is an equal opportunity employer committed to promoting diversity and inclusion. We are dedicated to fostering an inclusive, equitable, and accessible work environment where every team member feels valued, respected, and supported. We strive to build a team that reflects a variety of backgrounds, perspectives, and skills. Accommodations are available at all stages of the recruitment process upon request.
