Quality & Safety Leader, Oncology/Hematology/Bone Marrow Transplant
BC Children’s Hospital
Vancouver, BC
Scope and Complexity
Working collaboratively with Oncology/Hematology/BMT program leaders and C&W leaders, the Department of QS&RM, the Department of Learning and Development, and Senior Administration, the Quality & Safety Leader identifies objectives and strategies to improve quality in all dimensions including safety. The Leader provides leadership by identifying risks and engaging and building improvement teams utilizing quality improvement expertise in the planning, implementation, and evaluation of initiatives based upon best evidence to improve quality of care, safety, and risk reduction.
The Leader contributes to the development of the Oncology/Hematology/BMT program budget related to cost reduction associated with quality improvement initiatives. The Leader participates actively in strategic planning and defining goals and objectives for Oncology/hematology/BMT, and offers coaching and mentoring to program staff, and C&W front-line leaders.
The Leader utilizes considerable creativity and problem-solving skills to develop and implement effective policies and processes for quality and safety, consistent with PHSA policies and processes. The ability to foster change throughout a complex organization is important, and consensus-building is key to the success of this role. The ability to communicate clearly and effectively with personnel within the program and across the organization regarding quality and safety issues and initiatives is critical. Decision making in this role affects a wide range of activities and goals which are of considerable importance to patients, professional staff and the organization. The issues and functional responsibilities for this role are diverse and evolve in response to external and internal influences, legislative changes, accreditation requirements, and strategic priorities. Many of the issues that arise are unique. The ability to problem-solve and exercise independent judgment in reaching decisions is required, and the ability to determine when consultation with leaders or external advisors is necessary is essential.
Communications
Internally, the Quality & Safety Leader works closely with people at all levels within C&W to build relationships and knowledge sharing capacity, and ensures that personnel are informed of quality activities/projects that will have an impact on their responsibilities. Contact with the Senior Director Operations, Pediatric Specialty Medicine and program leaders and other professionals primarily involves negotiating and/or facilitating consensus for quality initiatives at the leadership level of the committee, program, department or service. The Leader works with a primary focus within the Oncology/Hematology/BMT Program and with staff from the clinical programs and various departments on quality initiatives and projects. The Leader collaborates with representatives from Nursing, Medicine, Allied Health, Decision Support Services, Laboratory and other stakeholder groups to build and implement an integrated quality program within Pediatric Oncology/Hematology/BMT and partnership programs, and works as an essential member of the Pediatric Oncology/Hematology/BMT team to ensure ongoing alignment with overall organizational and corporate strategic directions.
Externally, the Leader consults and collaborates with counterparts at other health care organizations regarding common issues; professional organizations, such as the colleges and registration bodies, regarding quality requirements and issues, legal advisors and external experts on quality and safety issues as needed.
What you’ll do
- Provides leadership and quality improvement expertise in the planning, implementation, and evaluation of initiatives designed to improve quality of care, safety, and risk reduction in Pediatric Oncology/Hematology/BMT.
- Monitors Pediatric Oncology/Hematology/BMT staff and physician perceptions of safety and quality and identifies learning opportunities related to the integration of quality improvement methodology and evidence-based systems and tools with everyday work processes through regular contact with clinical and service providers, visits to the clinical areas, membership on Quality of Care Committee, and participation in key organizational change initiatives. Develops, implements, and evaluates education plans to address identified learning needs.
- Provides consultation, guidance, and support to Pediatric Oncology/Hematology/BMT and other staff, teams, and committees in the use of tools and mechanisms to measure, monitor, and evaluate initiatives designed to improve patient care outcomes.
- Provides facilitation, coaching, and support to improvement teams in the development, monitoring, and analysis of key performance indicators, in alignment with other levels of reporting within C&W and the PHSA.
- Provides expert support for analysis of multiple sources of data to promote a balanced approach to identifying and acting upon improvement opportunities.
What you bring
- A level of education, training and experience equivalent to an undergraduate degree in a health discipline and Master’s preparation in Nursing, Leadership, Health Administration, Business or a related health discipline.
- A minimum of five (5) years of clinical practice and professional management/leadership experience.
- Previous experience and education in quality, patient safety, risk management or accreditation is preferred.
- A clinical background in Pediatric Oncology/Hematology/BMT is preferred.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
- Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
You also have:
- Demonstrated leadership skills, specifically: Leading People by acting with integrity and trust, building a team environment, communicating clearly, and fostering potential
- Leading Change by striving for personal mastery, leading with vision, inspiring and engaging others, and promoting innovation
- Partnering by focusing on customers and engaging stakeholders
- Achieving Results by conceptualizing and being accountable
- Business Acumen in managing resources and showing health environment and political awareness.
- The Leader requires a working knowledge of specific federal and provincial legislation.
- Demonstrated analytical skills.
- Excellent written and oral communication skills including the ability to facilitate, negotiate, and persuade others at all levels of the organization.
- Demonstrated ability to build and maintain effective relationships.
- Demonstrated presentation, facilitation, and teaching skills.
- Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary, Full-Time (until November 1, 2027)
Location: 4500 Oak Street, Vancouver, BC, V6H 2N9
Wage: $90,770 - $130,481 /year
Applications will be accepted until position is filled.
Hours of Work: Monday - Friday; 0800-1600
Requisition Number: 199736E
What we do
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.
BCCH is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCCH are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at
[email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on
June 9, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail
[email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant.
Please do not apply for the external job posting.If you have not yet set up an internal profile, please e-mail
[email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the
Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at
[email protected] and a Help Desk Representative will contact you the next business day.
