Senior Clinical Leader, Virtual Health
The Senior Clinical Leader, Virtual Health uses expertise in care transformation and clinical innovation, clinical service delivery, operations and Virtual Health to facilitate and lead the discovery and implementation of virtual health within the clinical setting, in partnership with the PHSA clinical program clinicians and leaders, as well as with PHSA Provincial Clinical Programs and Health Improvement Networks to advance their key clinical strategies and goals utilizing Virtual Health to support new service delivery models. The Senior Clinical Leader, Virtual Health works with clinical programs to facilitate an understanding of their clinical needs, provides thought leadership on how virtual health care help transform their care and works collaboratively with leaders both in the Office of Virtual Health and the clinical programs to develop, implement, manage, and evaluate virtual health initiatives. Uses expertise in clinical service delivery, clinical practice and regulations and virtual health to support clinical programs to integrate virtual health based on their needs and maximize the adoption of virtual health as a way of delivering services. The Senior Clinical Leader will also collaborate with other health organizations in BC as appropriate.
The Senior Clinical Leader, Virtual Health is a key member of the Office of Virtual Health team and is responsible for continuously increasing the successful adoption and integration of Virtual Health into the practice and culture of the organization, while preserving alignment with Quality Systems and organizational strategic direction for excellence in care and service. The Senior Clinical Leader, Virtual Health is an advocate for Virtual Health and represents the Office of Virtual Health on various committees as required. The Senior Clinical Leader, Virtual Health also guides the development, recommendation and implementation of clinical policies, guidelines and other practice supports for Virtual Health.
What you’ll do
- Supports the creation of strategies of Virtual Health in alignment with the program clinical strategy priorities and goals and with PHSA Virtual Health strategy and readiness by working directly with clinicians, managers and patients.
- Provides direct support to clinical programs in collaboration with the Director, implements action plans, tools and key communication systems for engaging stakeholders about Virtual Health initiatives.
- Liaises with PHSA clinical programs and leads, in collaboration with clinical programs, the process of investigating and understanding clinical needs and priorities and provides thought leadership on how virtual health can support new care delivery models to address identified clinical needs.
- Collaborates with clinical programs and Office of Virtual Health team members to identify virtual health initiatives that are in alignment with PHSA, the Office of Virtual Health and clinical programs strategy. Negotiates with clinical programs and the Office of Virtual Health team to determine resource requirements to implement Virtual Health initiatives across PHSA.
- Leads and supports the implementation of virtual health by gathering clinical requirements, leading clinical workflow and process re-design, understanding and providing consultation and leadership on the clinical and practice impacts and facilitating support, change management, education and evaluation plans.
- Provides clinical expertise to the Virtual Health team to help determine the clinical impact of new or changes to virtual health platform, including clinical process transformation and change management strategies. Provides feedback and support based on clinical expertise to the Office of Virtual Health as required.
- Works with clinical program supports in quality improvement, professional practice, and system transformation to ensure integration of Virtual Health initiatives in the clinical environment are consistent with clinical practice frameworks.
- Promotes PHSA Virtual Health best practice policies, procedures, processes, mechanisms and tools that anchor all activities. Promotes consistencies and sustainability of approach for all clinical programs implementing Virtual Health initiatives.
- Acts a role model for continuous learning and liaises, educates and collaborates with departmental, organizational and provincial leaders, care and service providers to advance individual and organizational practice capacity for Virtual Health.
- Initiates regular scans of the environment, literature and innovative projects to identify emerging practice trends as they relate to Virtual Health. Maintains familiarity with health care industry developments in Virtual Health and advises on implementation of related standards, tools and processes. Maintains competencies in Virtual Health and patient self-management in multiple clinical use cases
- Provides advice and direction related to adoption and integration of Virtual Health. Leads, develops, and executes clinical use cases, implementation and education strategies, clinical evaluation and performance metrics.
- Promotes safe, competent and ethical care by identifying practice impacts and creating supports such as guidelines, protocols and policies. Represents PHSA as a clinical expert participant in Virtual Health on key organizational and provincial committees as assigned.
What you bring
Qualifications
A level of education, training, and experience equivalent to a Master’s degree in a related health discipline such as Health Administration, Business Administration, Health Leadership, plus a minimum of seven (7) years’ experience in progressively senior leadership roles including a minimum of two (2) years’ experience as a practicing clinician. Experience with system transformation, quality improvement, and design thinking or innovation methods. Knowledge and experience with virtual health is considered an asset.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within the program contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Demonstrated ability to establish and maintain effective working relationships with clinical, technical, operational and vendor staff.
- Change oriented and possesses an attitude of continuous improvement. Self-motivated, able to work with minimal direct supervision, and has a demonstrated ability to organize and prioritize workload in a self-directed manner.
- Ability to coach, facilitate and lead others. Advanced computer skills required including knowledge of Microsoft Word, Visio, Outlook and Excel. Project management and public speaking/presentation skills are an asset. Adult education, health coaching, and patient self-management skills. Strong critical thinking and problem-solving skills.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary Casual
Salary Range: $61/hour - as a casual employee, total earnings include an additional 13% in lieu of benefits and paid vacation. The rate for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan
Location: Remote
Hours of Work: 37.5 hours per week
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
This position is part of PHSA Talent on Demand – an in-house recruitment service providing talent to PHSA and other health authorities. We manage a robust talent pool of service-minded professionals who are available to start work immediately. Talent on Demand creates a gateway for those who wish to achieve their career goals. Successful candidates will gain significant health care experience and can transition into long-term, permanent roles within PHSA. For more information, visit [email protected]
