Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
The Assistant General Manager is a key business leader within a luxury retail environment, responsible for driving commercial performance, elevating the client experience, and leading a high-performing sales management team to achieve operational and strategic business objectives.
Specific responsibilities include (but are not limited to) the following:
Collaborates with DVP/GM in making key decisions that directly impact the achievement of top-line sales and EBIT targets for the store
Achieve top-line sales and EBIT targets for the store
Deliver all payroll, capital and expense plans within budget
Drive productivity by ensuring that retail operating processes and policies are effectively implemented with adequate control and monitoring
Recruit, select, hire and on-board the best talent
Lead, motivate, and retain a high-performing sales management team
Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
Personally and through the store leadership team recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
Model leadership behaviours that promote a culture of open communication, employee development and trust
Develop a clear talent and succession plan for the store, ensuring the retention of key talent
Direct the management of payroll and expense budgets for selling divisions
Achieve store customer service targets and resolve sensitive or highly complex customer issues
Lead sales management team to develop, maintain and grow active client bases within their areas
Increase wallet share of high value customers through the consistent delivery of extraordinary personalized service
Develop a network of key industry contacts within the retail and luxury community and have a sound understanding of industry trends and practices
Direct the successful implementation of customer relationship and Loyalty management programming
Partner in and influence the development of store seasonal plans
Partner with the DVP/GM in the creation of the store’s annual strategic plan focusing on customer and associate development strategies and actions
Achieve Asset Prevention targets
Collaborate with Operations role to drive logistics and smooth operation of back-of-house functions including Cash Office, Alterations Workrooms, Maintenance and Shipping /Receiving
Serve as MIC (manager in charge) of the store as required
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures.
Post-Secondary degree or certificate in Business or Retail management
Previous retail experience, preferably within a luxury environment
5-8 years management experience in a similar size business with accountability for managing Managers
Working knowledge of Microsoft Office including Outlook, Word and Excel
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
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Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees - their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Hiring Range / Échelle salariale à l’embauche :
$138,800.00 - $170,000.00 / 138.800,00$ - 170.000,00$ (per year / par an)
Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.
