Lucan On Shift leader Jobs – 100 Openings This Week

Bilingual Contact Centre Manager – Customer Service (French/English)
Beyond Bilingual Inc. —Canada
- Up to $90,000 a year
- Weekends as needed
- Remote
- Bilingual
- Customer service
- English
Quick apply
7d
Construction Management Field Manager
Metrolinx —Canada
- $110,854 a year
- Weekends as needed
- Engineering
- Bachelor's
- Travel
- Wellness program
- Dental care
Senior Construction Safety Officer
Metrolinx —Canada
- $93,798 a year
- Weekends as needed
- Engineering
- Presentation skills
- Contracts
9d
Heavy Equipment Operator (Finish Excavator) (FIFO) (Multiple sites)
North American Construction Group Inc. —Canada
- $44.24 an hour
- Overtime
- English
- High school diploma or GED
- Designated paid holidays
- Dental care
6d
Construction Management Field Specialist
Metrolinx —Canada
- $93,798 a year
- Weekends as needed
- Engineering
- Project management
- Travel
- Wellness program
- Commuter benefits
Part Time, Teaching Assistant
Kids Help Phone —Canada
- $24.88 an hour
- Part-time
- Remote
- Bilingual
- English
- Travel
- Employee assistance program
13d
Counsellor, Remote - Full-Time - Outside QC & ONT
Kids Help Phone —Canada
- $31.20 an hour
- Full-time
- Remote
- Bilingual
- English
- Master's degree
- Employee assistance program
Quick apply
5h
Counsellor, Remote - Part-Time - Outside QC & ONT
Kids Help Phone —Canada
- $31.20 an hour
- Full-time
- Remote
- Bilingual
- English
- Master's degree
- Employee assistance program
Quick apply
5h
Counsellor, Remote - Part-Time - Outside QC & ONT
Kids Help Phone —Canada
- $31.20 an hour
- Full-time
- Remote
- Bilingual
- English
- Master's degree
- Employee assistance program
Quick apply
5h
Driver Safety & Training Instructor (Contract)
Metrolinx —Canada
- $82,683 a year
- Full-time
- Driving
6d
Mobile Transport Refrigeration or Trailer Technician
Amerit Fleet Solutions —Canada
- $32–$38 an hour
- Full-time
- Communication skills
- Dental care
- Life insurance
13d
Counsellor, Remote - Full-Time - Outside QC & ONT
Kids Help Phone —Canada
- $31.20 an hour
- Full-time
- Remote
- Bilingual
- English
- Master's degree
- Employee assistance program
Quick apply
5h
Counsellor, Remote - Part-Time - Outside QC & ONT
Kids Help Phone —Canada
- $31.20 an hour
- Full-time
- Remote
- Bilingual
- English
- Master's degree
- Employee assistance program
Quick apply
5h
Counsellor, Remote - Part-Time - Outside QC & ONT
Kids Help Phone —Canada
- $31.20 an hour
- Full-time
- Remote
- Bilingual
- English
- Master's degree
- Employee assistance program
Quick apply
5h

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Harvesting Supervisor
Greenwood Mushroom Farm —Port Perry, ON
Optimize yield, analyze crop data to implement successful harvesting strategies. Ability to supervise up to 30 employees, and handle various situations.
$18.96 an hour
Quick apply
Warehouse Forklift Operator - Days (3 Months Contract)
Neovia Logistics —Whitby, ON
Works with a team in receiving, processing, putting away, moving, order filling/picking, packaging, counting, and shipping of parts, materials, equipment and…
From $22 an hour
Quick apply

I want to receive the latest job alerts for shift leader in lucan on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

shift leader jobs near lucan on

Bilingual Contact Centre Manager – Customer Service (French/English)

Beyond Bilingual Inc.
Canada

Quick apply

Job details

Permanent | Full-time
Up to $90,000 a year
7 days ago

Qualifications

Bilingual
French
Customer service
English
Microsoft Office
Leadership
Communication skills

Full job description

Bilingual Contact Centre Manager – Customer Service (French/English)

Location: Remote – Candidates may be located anywhere in Canada
Hours: Monday to Friday 9:00 am to 5:00 pm with some flexibility
Salary: up to$90,000

Leadership Opportunity | Fully Remote | High-Impact Role

Our client is a fast-growing and people-focused organization known for delivering exceptional customer experiences through innovation, collaboration, and operational excellence. They are passionate about building an inclusive workplace where employees feel empowered, supported, and valued.

This is an exciting opportunity for an experienced Contact Centre leader to join a dynamic organization that promotes growth, teamwork, accountability, and continuous improvement.

Why Join This Organization?

100% fully remote position — work from anywhere in Canada
Opportunity to lead a large customer service operation with approximately 30 direct reports
Join a collaborative and supportive leadership team
Fast-paced environment with strong growth potential
Inclusive and engaging workplace culture
Opportunity to influence operational strategy and process improvements
Organization committed to employee development and leadership growth

The company’s culture is centered around:

Collaboration and teamwork
Integrity and transparency
Leadership and accountability
Innovation and creativity
Employee engagement and development
Diversity, inclusion, and community impact

Position Overview

Our client is seeking an experienced and motivated Contact Centre Manager, Customer Service to oversee a multi-channel customer support operation in a fully remote environment.

In this leadership role, you will manage a team of Supervisors, Team Leads, and Customer Service Representatives while ensuring operational efficiency, employee engagement, and exceptional customer experiences across all interactions.

This position is ideal for a strong people leader who thrives in a fast-paced, high-volume environment and has a passion for coaching, mentoring, and driving team performance.

Key Responsibilities

Lead, coach, and develop Supervisors, Team Leads, and Customer Service Representatives
Oversee approximately 30 direct reports within a high-volume contact centre environment
Drive employee engagement, performance management, and succession planning initiatives
Ensure operational KPIs, SLA targets, QA scores, and service levels are consistently achieved
Identify opportunities for continuous improvement and operational efficiencies
Collaborate cross-functionally with HR, IT, QA, Training, Workforce Planning, and Operations teams
Conduct team meetings, coaching sessions, and performance reviews
Support recruitment initiatives including resume reviews and interviews
Manage escalated customer concerns and resolution processes
Assist with policy, procedure, and workflow development
Support scheduling and workforce optimization initiatives
Participate in on-call responsibilities as required

Qualifications

Minimum 3 years of experience in a Contact Centre leadership role
Proven experience managing high-volume customer service operations
Strong leadership, coaching, mentoring, and team development abilities
Excellent communication and conflict-resolution skills
Strong organizational, analytical, and problem-solving capabilities
Ability to manage multiple priorities in a fast-paced environment
Experience managing KPIs, QA metrics, and workforce performance
Advanced proficiency in Microsoft Office Suite
Experience with NiCE and/or Freshdesk is considered an asset
Fully bilingual in English and French (spoken and written)
Flexibility to work varied shifts, including evenings and weekends as required

Application question(s):

Do you have 3 years of experience in a Contact Centre leadership role?

Language:

fluent English and French spoken and written. (required)

Work Location: Remote

Quick apply

Refine Your Search

shift leader jobs in lucan on

Bilingual Contact Centre Manager – Customer Service (French/English)

Construction Management Field Manager

Senior Construction Safety Officer

Heavy Equipment Operator (Finish Excavator) (FIFO) (Multiple sites)

Construction Management Field Specialist

Part Time, Teaching Assistant

Counsellor, Remote - Full-Time - Outside QC & ONT

Counsellor, Remote - Part-Time - Outside QC & ONT

Counsellor, Remote - Part-Time - Outside QC & ONT

Driver Safety & Training Instructor (Contract)

Mobile Transport Refrigeration or Trailer Technician

Counsellor, Remote - Full-Time - Outside QC & ONT

Counsellor, Remote - Part-Time - Outside QC & ONT

Counsellor, Remote - Part-Time - Outside QC & ONT

Explore jobs in cities nearby

I want to receive the latest job alerts for shift leader in lucan on

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected