Specialist, Change Enablement
TLO Change Enablement
Vancouver, BC
The TLO enables PHSA to focus strategically by translating Ministry direction and organizational ambitions into coordinated high-impact action. We work across PHSA and provincially on some of the most complex and most impactful challenges. We provide the structure, methodology, and agility needed to align efforts, track progress, and adapt quickly, ensuring every initiative delivers measurable improvements in health outcomes. Our purpose is to bring clarity to what matters most, prioritize it, and transform it into an actionable agenda that elevates PHSA’s capacity to respond to complex, evolving health challenges across B.C. We support leaders and teams to design the healthcare system of the future and work alongside them to deliver the change needed to realize this.
Recent projects have included
- Supporting PHSA programs to develop targeted strategic plans, ensuring these plans are focused, deliverable, and enable sustained patient outcomes and system effectiveness.
- Developing a PHSA-wide project management framework to strengthen the organization’s ability to deliver successful projects.
- Helping PHSA review current models of care for those with substance use needs and identify opportunities to improve patient outcomes.
- Working alongside government partners to improve access to Emergency Department care in smaller communities across the province.
- Supporting the organization to address individual and systemic Indigenous specific racism by helping to operationalize anti-Indigenous racism training for all staff and improving the complaints process and our organizational approach to learning from patient experience.
The role of Change Management Specialist on our Strategic Planning and Alignment team is key to supporting the annual mandate process and strategic planning at PHSA, working alongside the Senior Project Manager. The role leads and supports comprehensive change management and engagement activities in support of the development of strategic plans across the organization. This role will provide change planning, partner engagement, communications, and training activities across multiple projects, teams, and service areas. We are seeking candidates who are energized by variety and who have the skills and confidence to think outside the box. We are looking for people who are committed to making a difference in healthcare, who are inspired by improving outcomes for patients and the people we serve.
What you’ll do
- Develop, revise and evaluate change management practices, standards, guidelines, process and tools for the organization and facilitates the development of skills within the TLO to implement them.
- Plan, implement, integrate, evaluates, monitor regularly to support transformational change initiatives provides support to project teams and other PHSA partners throughout each step in the process for assigned projects. Evaluate program initiatives to ensure outcomes meet organizational needs and client satisfaction.
- Provide leadership in the development and implementation of strategic and operational initiatives designed to strengthen organizational and systems effectiveness from the identification of change initiatives through to planning, implementation, integration, evaluation and ongoing monitoring to ensure successful project completion and sustainment.
- Leverage internal resources and supports across the organization to enable change, ensuring alignment to the organization’s key strategies; partner and collaborate with TLO colleagues and other stakeholders including project managers, corporate services such as human resources and communications, plus various levels of leadership, clinical and operational colleagues. Foster and facilitate relationship building, networking, and collective development to advance shared priorities across all stakeholder groups. Build capacity through knowledge exchange and knowledge translation activities with a variety of operational leaders, staff and external stakeholders.
- Apply the processes, tools and techniques to effectively assess and manage the impact of transformational change on the organization. Support the organization’s strategic and tactical direction setting by monitoring congruence of change initiatives with these directions.
- Remain current in the practice of change management by ongoing professional development, research and implement cutting edge best practices in alignment with future needs of the organization.
What you bring
Qualifications
- A level of education, training and experience equivalent to a Master’s degree in a relevant discipline, such as Health or Business Administration, Leadership or Organizational Development plus a minimum of five to seven (5-7) years of recent related change management, organizational development and/or project management experience, preferably in a health care setting. Training and experience in change methodology/framework is an asset. Change management certification is an asset.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within TLO Change Enablement contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Broad knowledge of change program design, methods affecting an organization, developing and managing project communication strategies, organizational readiness assessments, evaluation and monitoring, principles, how change management methodologies interface with all phases of a project, application of financial management, and research methods and techniques.
- Demonstrated ability in organizational design, including overall organization structure, service delivery models, job impact analysis, role design and performance metrics program design.
- Demonstrated analytical problem solving to develop progressive, creative and innovative enterprise wide solutions.
- Demonstrated competency in the implementation activities and tactics of evidence-informed practice in areas such as transformation/change management, communications, employee and stakeholder engagement, systems thinking, coaching, and learning and development. Strong analytic and decision-making abilities with a global perspective. Excellent verbal and written communications skills, is an honest and respectful communicator who can clearly articulate messages to a variety of audiences including the ability to contextualise the required information. Ability to work effectively at all levels of the organization and influence/persuade others in moving towards a common goal. Ability to cultivate and maintain mutually beneficial working relationships. Sensitivity to political and other external environmental issues and their impact on health care; establishing a course of action for self and others that is results-oriented; and promoting compliance with standards and ethical and legal requirements. Ability to function as a leader, senior advisor, facilitator and role model, Utilizes technology and leading practices to enable innovation, stakeholder engagement, and drive processes that create and add value to all stakeholders. Is flexible and adaptable; ability to work in ambiguous situations.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary, Full-Time (Until January 2027 or return of incumbent)
Salary Range: $90,770- $130,481 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 West Broadway, Vancouver, BC V6H 1G9
Closing Date: Applicants accepted until position is filled
Hours of Work: 08:30 - 16:30 (Monday to Friday)
Requisition #: 199414E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on June 4, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
