About Community Healthcaring Kitchener-Waterloo (The Health Centre)
The Health Centre provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care, health promotion, illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services. Collaborating as an interdisciplinary team, we provide services and supports that address the social determinants of health including factors and barriers such as poverty, inadequate housing, food insecurity, substance use, language and culture, as well as stigma and social exclusion.
The Health Centre works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a strength-based approach with individual clients as well as the broader community. We collaborate with many partner agencies and organizations within Waterloo Region. Our team consists of Family Physicians, Nurse Practitioners, Registered Nurses, Social Workers, Dietitians, Chiropodists, Pharmacists, Psychiatrists, Health Promoters, Community Health Workers, Administrative Staff and Volunteers.
We invite you to consider this opportunity to join our team and contribute to this important work.
The Health Centre is currently recruiting for the following position:
MANAGER, PRIMARY CARE
Permanent, Full-Time
Salary: $81,253.42 - $99,262.34 per annum
Position Summary:
The Manager of Primary Care manages the day-to-day functions of primary care delivery for Community Healthcaring Kitchener-Waterloo. The Manager reports to and works closely with the Director of Primary Care with a focus on coordinating services to ensure efficient, effective and integrated client-centred approaches that meet CHCKW clients where they are at.
The Manager of Primary Care also provides direct supervision for primary care staff currently comprised of Physicians, Nurse Practitioners, Registered Practical Nurses, Social Workers, a Chiropodist, Client Service Navigators and Administrative Staff.
Specific Responsibilities:
Service Delivery and Team Coordination
1. Support the Director of Primary Care in coordinating service delivery by primary care staff teams to ensure efficient, effective operations and integrated client-centred approaches that meet funding targets.
2. Provide leadership and direction in addressing client, staff, and operational matters, ensuring effective resolution and alignment with organizational objectives.
3. Monitor and evaluate emerging client, staffing, and operational trends, providing guidance and support to CSS staff in the resolution of complex issues.
4. Oversee scheduling processes, and resource allocation processes, ensuring Client Services Supervisor implement scheduling practices that support operational efficiency and service requirements.
5. Work with the Director of Primary Care to coordinate and support staff leads responsible for specific primary care program areas
6. Provide leadership and support for staff to ensure the effective use of PS Suite EMR and other health technologies to ensure that CHCKW is fully maximizing its electronic medical record system and is efficiently integrating virtual care where appropriate.
7. Develop, adapt, implement and document mechanisms to ensure effective service delivery and professional practice, including procedures for day-to-day service and program functions. This will also include implementing and adhering to policies.
8. Support the development and implementation of an annual operational plan for all Primary Care programs.
9. Support, mentor and oversee the Clinical Services Supervisor in Primary Care.
10. Support the Director of Primary Care in the development and implementation of effective communication channels including team meetings and “huddles”, Teams and other communication tools. Ensure that clear communication pathways are in effect between Primary Care staff and the Leadership Team.
Quality Assurance and Improvement
1. Ensure monthly reporting for all primary care program areas.
2. Regularly review and analyze service delivery and other relevant data and provide interpretive information to staff and leadership to support decision-making.
3. Monitor workload and performance indicators, particularly those identified in accountability agreements with funders.
4. Provide leadership in the development and implementation of quality improvement initiatives related to primary care programs and services.
5. Coordinate chart audits and other quality assurance activities.
Human Resources
1. Support the Director of Primary Care in promoting a team-based approach within and across primary care teams, including service delivery.
2. Support staff in understanding and implementing the quadruple aim to service delivery wherever possible.
3. Support, coach and supervise primary care staff, including the development and monitoring of goals and individual work plans.
4. Complete performance appraisals for all direct reports.
5. Participate in the recruitment and hiring of primary care staff.
Financial
1. Support the Director of Primary Care in developing and monitoring operating budgets and ensuring expenditures remain within budget.
2. Review and approve expenditures within assigned budgets.
Other
1. Participate in policy development and review activities.
2. Participate in centre-wide risk management initiatives.
3. Participate in accreditation processes and provide leadership in areas related to the primary care program.
4. Participate in the development, implementation, monitoring and evaluation of health promotion/disease prevention programs for individuals and client populations as determined by the Health Centre.
5. Develop and monitor operating budgets for assigned projects/programs and ensure expenditures remain within budget with the oversight and approval of the Director of Primary Care
6. Maintain a valid driver’s license, access to a reliable personal vehicle and adequate insurance for work-related travel in accordance with the Health Centre’s policies.
7. Work during both regular and extended hours (evenings/weekends) and in Outreach locations within Kitchener as determined by the Health Centre. A minimum of one evening per week will be required.
8. Participate in team and staff meetings and other meetings and committee work as appropriate to support both service delivery and organizational goals.
9. Work from a Social Determinants of Health perspective to improve health outcomes for individual clients and/or for the development of community health and well-being, and to reduce health inequities.
10. Work individually and collaboratively in the development and implementation of quality improvement initiatives and activities.
11. Work in a manner that preserves privacy and confidentiality.
12. Work in a manner that ensures client safety and minimizes risk to clients, volunteers and the Health Centre.
13. Work in a manner consistent with the Health Centre’s Vision, Mission and Values.
14. Work in a manner consistent with the Health Centre’s policy and commitment to Diversity, Equity and Inclusion in all processes and practices.
15. Work in a manner that demonstrates self-reflection and personal accountability for work performance.
16. Contribute to the Health Centre’s practices of hiring, orienting and training of staff.
17. Collect, analyze and report on data and relevant information as required.
18. Participate in research as determined by the Health Centre.
19. Adhere to all Health Centre policies.
20. Adhere to appropriate infection control practices.
21. Perform any other duties as assigned by your supervisor.
Accountability:
The position is accountable to the Director, Primary Care
Qualifications:
1. Relevant university level experience and/or training in health and leadership
- Graduate degree or additional relevant training is preferred
2. Three or more years management experience in a multi-disciplinary clinical environment
- Experience in a community-based primary health care setting is preferred
3. Regulated health profession considered an asset.
4. Broad knowledge in the areas of community-based primary health care, the social determinants of health and health promotion.
5. Demonstrated leadership abilities within an interdisciplinary, culturally diverse staff team.
6. Knowledge and experience in quality improvement processes.
7. Demonstrated ability to work collaboratively.
8. Strong organizational, administrative and time management skills.
9. Effective decision-making and problem-solving skills.
10. Excellent communication and conflict-resolution skills.
11. Demonstrated ability to communicate effectively in English, both written and verbally.
12. Experience working effectively with culturally and economically diverse populations.
13. Proficiency in the use of a personal computer and software programs including Microsoft Office, email and internet. Proficiency with electronic health records systems.
14. Valid driver’s license, access to a reliable personal vehicle and adequate insurance for work-related travel in accordance with CHCKW policy.
15. Ability to work independently as well as an effective member of an interdisciplinary team.
16. Ability to maintain strict confidentiality.
17. Experience working sensitively with culturally and economically diverse populations.
18. Ability to obtain a Police Vulnerable Sector Check satisfactory to the Health Centre.
19. 2-Factor Authentication for Outlook is App based (Microsoft Authenticator Application) and used to ensure the security of our online accounts. 2-FA requires the use of a personal mobile device with a recent operating system.
Benefit package:
Paid Vacation Leave: 3 weeks to start, 4 weeks after a year
Paid Public Holidays
Defined Benefit Pension Plan (HOOPP)
Extended health and dental insurance
Life, Accidental Death and Long-Term Disability Insurance
Employee Assistance Plan
Hours:
Monday, Tuesday, Thursday 9:00am- 5:00pm
Wednesday 9:00am – 5:00pm and 12:00pm – 8:00pm
Friday 8:00am – 4:00pm
Rotational on call
Application Deadline: June 12th, 2026
The Health Centre values the diversity of its staff and welcomes applications from people of all races, ethnicity, religions, culture, sexual orientation, gender identity and those with disabilities.
Individuals with a disability requiring accommodation during the application and/or the interview process should contact [email protected] so that suitable arrangements can be made.
Personal information submitted will only be used for the purposes of this recruitment process.
We appreciate all expressions of interest; however, only those selected for an interview will be contacted. This is an open position.
