Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
AI Strategy & Thought Leadership
- Define and execute the AI-native SC vision for Canada, positioning ServiceNow as the enterprise AI platform of choice across public sector, financial services, and commercial markets.
- Champion Now Assist, AI Agents, and AI Control Tower in every customer engagement — translating GenAI and agentic automation capabilities into measurable business outcomes.
- Build and scale repeatable AI demonstration frameworks and value narratives that differentiate ServiceNow against Microsoft Copilot, Salesforce Agentforce, and frontier AI providers.
- Serve as Canada's executive AI thought leader at customer briefings, industry events, and ServiceNow Knowledge — representing the future of intelligent work.
Organizational Leadership
- Lead, develop, and inspire a high-performing team of Solution Consultants across Canada, with accountability for team attainment, capacity, and capability development.
- Build an AI-native SC culture — hiring for AI fluency, establishing AI-first demo standards, and designing onboarding programs that develop consultants who lead with intelligence.
- Implement structured coaching and mentorship frameworks that accelerate SC growth, with particular focus on early-career talent through programs such as SC Academy.
- Partner closely with Area VP Canada and cross-functional leaders (Sales, CEG, Partners, Marketing) to align SC strategy with regional pipeline and revenue objectives.
Customer Engagement & Pipeline Impact
- Engage as an executive sponsor on Canada's most strategic accounts and new logo pursuits, leading AI-centric discovery, solution mapping, and value proof activities.
- Drive new logo acquisition through compelling AI platform demonstrations across ITSM, HRSD, CSM, and Field Service Management, anchored in real customer outcomes.
- Partner with sales leadership to build and qualify pipeline, leveraging AI hero plays, industry-specific use cases, and competitive displacement strategies.
- Oversee the design and delivery of high-impact workshops, proof-of-concepts, and executive briefings that advance deals and deepen customer confidence in the Now Platform.
Enablement & Innovation
- Lead AI readiness programs for the Canada SC organization — covering Now Assist, Generative AI Studio, AI Agent orchestration, and AI Governance/Control Tower capabilities.
- Develop and curate AI-specific demo assets, industry accelerators, and competitive battle materials that keep the Canada SC team at the leading edge.
- Monitor ServiceNow product releases, AI market trends, and competitive landscape to continuously evolve the team's capability and differentiation.
- Collaborate with WW SC leadership to contribute Canada-driven innovation, best practices, and AI adoption insights to the global SC community.
Performance & Operational Excellence
- Define and track SC team KPIs including pipeline contribution, new logo SC coverage, AI product attachment rates, and SC-influenced revenue.
- Use data and analytics to identify performance gaps, prioritize coaching investments, and demonstrate SC team impact on regional outcomes.
- Ensure all solution consulting engagements meet the highest standards of quality, technical integrity, and customer value.
Qualifications
To be successful in this role you have:
Required Experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years of progressive experience in solution consulting, presales, or enterprise technology leadership roles.
- Demonstrated success leading SC or presales teams at scale, with accountability for revenue contribution and team development.
- Deep expertise in AI/ML technologies — including generative AI, agentic automation, and AI governance — with the ability to connect AI capabilities to enterprise business outcomes.
- Proven ability to engage C-suite executives on digital transformation strategy, with ServiceNow, Salesforce, SAP, or comparable enterprise platform experience.
- Track record of building high-performing, inclusive teams with a strong coaching and talent development philosophy.
Preferred Experience
- Experience with ServiceNow platform across two or more product lines (ITSM, HRSD, CSM, ITOM, App Engine, Creator Workflows).
- Familiarity with AI competitive landscape including Microsoft 365 Copilot, Salesforce Agentforce, and frontier AI providers (OpenAI, Google, Anthropic).
- Experience in the Canadian enterprise market, with knowledge of key verticals including financial services, public sector, healthcare, or manufacturing.
- Background in SC enablement program design, including onboarding, AI readiness curriculum, or early-career development initiatives.
Leadership Attributes
- AI-native mindset: Leads with intelligence-first thinking and inspires the team to demonstrate AI value in every customer interaction.
- Builder: Excited to shape organizational culture, establish new standards, and develop talent in a fast-moving environment.
- Executive presence: Credible and compelling with C-suite audiences; able to translate technical complexity into business strategy.
- Executive network: Brings established and actively cultivated relationships with senior business leaders across Canada’s enterprise landscape — spanning financial services, public sector, and commercial markets — enabling faster trust, shorter sales cycles, and deeper strategic partnerships.
- Collaborative: Operates effectively across Sales, CEG, Partners, and Product — driving alignment without authority where needed.
- Data-driven: Uses metrics and analytics to inform decisions, prioritize resources, and demonstrate business impact.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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