The Pearle Hotel & Spa – Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.
Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.
The Night Auditor ensures the hotel operates smoothly overnight by balancing financial records, providing exceptional guest service, and maintaining security. They serve as the primary contact for guests during nighttime hours, handling inquiries and requests with professionalism. This role supports a seamless transition between shifts while upholding the property's standards and policies.
Ideal Candidate
Detail-oriented, highly organized, and comfortable working independently overnight. They have strong analytical skills to accurately reconcile financial records and excellent customer service abilities to assist guests professionally. A proactive problem solver, they remain calm under pressure and handle unexpected situations with confidence.
If you are a positive individual that thrives in a fast-paced collaborative environment, and has a keen eye for detail and is analytical, we want to hear from you!
Key Accountabilities:
- Demonstrate a sense of urgency while remaining calm and poised during peak periods, ensuring efficient operations and guest satisfaction.
- Monitor and respond to guest special requests promptly, ensuring timely delivery and going above and beyond to meet guest needs.
- Provide guests with accurate and up-to-date information regarding on-site facilities, property updates, and available activities to enhance their stay.
- Handle guest complaints diplomatically and in alignment with the company’s guest service standards, ensuring on-the-spot resolutions and effective service recovery.
- Assist with valet parking as needed, ensuring a seamless and professional guest experience upon arrival and departure.
- Review arriving guest reservations to confirm accuracy, ensuring that any additional services such as spa appointments and meals are properly booked.
- Collect breakfast cards and ensure room numbers are accurate, addressing any discrepancies and flagging them for follow-up with the morning team.
- Track and execute wake-up calls with attention to detail, ensuring all requests are handled on time.
- Review guest folios during the night shift to ensure 100% billing accuracy prior to guest departure, minimizing errors or issues.
- Post all non-integrated charges to guest folios promptly and accurately, including charges for room service, amenities, or other services.
- Process all interdepartmental postings, including restaurant/spa bills and direct billing vouchers, ensuring smooth integration into guest folios.
- Complete the Night Audit checklist to ensure all tasks and responsibilities are addressed before the end of each shift.
- Exhibit a positive, professional attitude toward guests and team members, fostering strong relationships and creating a collaborative work environment.
- Arrive on time, well-presented, in full uniform, and prepared with all necessary tools and materials for each shift to ensure smooth operations.
- Foster strong relationships within the team and across departments, working together to achieve common goals and enhance overall guest experience.
- Communicate essential information effectively throughout the shift, ensuring all team members are informed and aligned on operational priorities.
- Demonstrate emotional intelligence in interactions with guests and colleagues, adapting to changing situations and making informed, confident decisions when needed.
- Count and secure all cash on hand, preparing and submitting cash reports to head office in a timely manner.
- Prepare and reconcile financial reports, such as daily income audits, flash reports, and no-show reports, to ensure accuracy and compliance with financial standards.
- Report any incidents or accidents in accordance with company protocols, while advocating for Health & Safety to ensure a secure environment for all.
- Identify, report, and rectify any potential or real hazards to maintain a safe environment for guests and staff.
- Be fully knowledgeable about Fire and Emergency procedures, including the ability to assist with building evacuations if necessary.
- Have a solid understanding of the building’s infrastructure and basic maintenance procedures to address minor issues or escalate as needed.
What we would like you to bring to the position:
- First Aid & CPR certification required (training provided if not currently certified)
- Degree/diploma in a relevant program considered an asset
- 2+ years of upscale hospitality experience
- Hotel pre-opening experience is an asset
- Experience with luxury or Forbes recognized hotel systems is an asset
- Attention to Detail: Accuracy is crucial when auditing financial records, processing transactions, and reconciling accounts. The ability to catch small errors ensures that everything is balanced and correct.
- Customer Service Excellence: Providing excellent guest service, even during overnight hours, is important. Whether it’s assisting with check-ins, addressing guest concerns, or handling special requests, the night auditor must be courteous and professional.
- Time Management: Night auditors often work with tight deadlines, balancing auditing duties with guest service tasks. Efficient time management ensures all responsibilities are completed within the shift.
- Problem-Solving Skills: Issues can arise overnight—whether with billing discrepancies, guest requests, or technical problems. The ability to address and resolve these issues quickly and calmly is essential.
- Knowledge of Accounting and Software: Familiarity with accounting principles, financial procedures, and hotel management software is crucial for reconciling daily transactions, processing payments, and generating reports accurately.
Advantages of joining The Pearle Hotel & Spa Team:
- Competitive wages
- Co-paid benefits for permanent team members after 3 months
- Discounts at all Pearle Hospitality restaurants, hotels and spas
- Marriott discounts
- Training and Development
- Growth opportunities
- Wellness Program
- Amazing team and company culture!
Vacancy Status Disclosure: This job posting is related to an existing vacancy.
Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
#TPHJOBS
Job Type: Full-time
Pay: From $22.00 per hour
Application question(s):
- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location
(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
Experience:
- Hospitality: 2 years (preferred)
Work Location: In person
