The Senior Business Analyst plays a crucial role within the Business Relationship and Project Management Branch, supporting the Business Relationship Management Lead and client departments. This role focuses on building strong, collaborative relationships between Information Technology Services (ITS) and various County departments to enhance service delivery. Responsibilities include business analysis, project management, and providing advisory services to ensure the development of high-quality, cost-effective solutions. The position also involves problem-solving, systems thinking, and facilitating communication across all levels to address complex issues and deliver impactful solutions.
This position may be eligible for a hybrid work arrangement, with regular on-site presence required. Candidates must be able to attend the workplace on short notice as operational needs arise. Relocation assistance is not available for this position.
Key Responsibilities:
- Serve as liaison between departments and ITS, building and maintaining trusted relationships to understand business needs, and deliver value-driven technology solutions
- Partner with departments to maximize the benefit of Information Technology investments and assist with the implementation of new systems using communication, analytical, and problem-solving skills
- Collaborate with departments to analyze operational issues and convert them into meaningful system enhancements
- Gather business and user requirements through workshops, surveys, site visits, use cases, and other methods to ensure accurate understanding of needs
- Translate business objectives and operational challenges into well-defined requirements and improvement recommendations
- Create process models, specifications, diagrams, and charts to prototype solutions and related processes, facilitating effective change within the department
- Research and evaluate technical solutions in the marketplace and identify best practices from other municipal jurisdictions to meet business needs
- Develop and execute test plans to ensure business requirements, technology goals, and performance standards are met
- Coordinate and/or lead project to implement solutions to meet business outcomes
- Develop and maintain an expert level of knowledge and skill in the areas of business analysis, continuous improvement and existing/emerging technologies to determine and provide optimal business and technical options and recommendations
- Oversee daily operations to ensure compliance with ITS policies and audit requirements
- Provide basic level support for application and technology issues and liaise with business and technical analysts to troubleshoot and resolve IT issues
Maintain end-to-end ownership of business domain knowledge, including systems, data flows, integrations, and dependencies, to support informed decision-making and operational resilience.
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Qualifications and Skills:
- Diploma or degree in Computer Science, Business Administration, or a related discipline, with a minimum of five (5) years of directly related IT experience, primarily focused on business analysis
- 3 years of experience in managing projects along with formal Project Management training, or 5 years of experience in managing projects without formal training is preferred
- Extensive experience with business and technical requirements analysis, elicitation, business process modelling/mapping, and testing
- Familiarity or experience working with public safety organizations (Fire Services, Police Services, By-law Enforcement) is an asset
- Extensive directly related experience with business and technical requirements analysis, elicitation, business process modelling/mapping, and testing
- ITIL, Prosci Change Management and/or PMP certifications would be considered assets
- Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
- Ability to define functional business requirements and processes for disparate departments with varying levels of complexities and dependencies
- Excellent writing skills to produce professional quality communication material suited to its purpose and audience; ability to develop and present formal/informal recommendations
- Ability to build and maintain relationships, communicate and collaborate with stakeholders and communicate progress and risks
Ability to analyze, investigate, and troubleshoot technology issues to deliver high level support for application and systems.
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Conditions of Employment:
Submission of a Satisfactory Criminal Record Check
Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.
Why Join Strathcona County: (depending on position)
- Competitive salary and comprehensive benefits package, which includes:
- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance
- Retirement and pension programs
- Earned day off program
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities
Well-being programs and a safety culture focused on physical and psychological health in the workplace
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Equivalencies of education and experience may be considered.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
