toronto on it engineer Jobs – 98 Openings This Week

Technical Support Engineer - User Experience
Releady —Toronto, ON
- $3,000–$3,300 a month
- Full-time
- Research
- JavaScript
- Communication skills
Quick apply
10h
Infrastructure Automation Engineer - Toronto, ON - IESS
NavitasPartners —Toronto, ON
- From $30 an hour
- DevOps
- Continuous improvement
- Scripting
Quick apply
10h
Technical Support Engineer- Service Management
Releady —Toronto, ON
- $43 an hour
- Full-time
- Customer service
- Java
- JavaScript
Quick apply
10h
Senior Telecom Engineer
Hitachi —Toronto, ON
- Full-time
- Schematics
- CAD
- Engineering
- Disability insurance
- Dental care
Technical Support Engineer - Performance
Releady —Toronto, ON
- Weekends as needed
- Bilingual
- Spanish
- Oracle
Quick apply
10h
Technology System Design Consultant
H.H. Angus and Associates Limited Consulting Engineers —Toronto, ON
- $95,000–$120,000 a year
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Engineering
Senior Engineer, Cybersecurity to Senior Engineer, IAM
NielsenIQ —Toronto, ON
- $94,000–$150,000 a year
- Full-time
- Hybrid work
- Azure
- APIs
- Paid time off
- Employee assistance program
Quick apply
Senior Platform Engineer
AutoScout24 —Toronto, ON
- $130,000–$160,000 a year
- On call
- DevOps
- AWS
- APIs
- Employee assistance program
2d
ML Performance Benchmarking Engineer
Cerebras Systems —Toronto, ON
- Engineering
- Master's degree
- Analysis skills
Staff Engineer, Systems & Integrations
Makeship —Toronto, ON
- $130,000–$150,000 a year
- Full-time
- Remote
- SQL
- JavaScript
- Software development
- Dental care
- Paid time off
Quick apply
System Engineer
MacroAgility Systems —Concord, ON
- Full-time
- Azure
- English
- Microsoft Office
Senior Systems Engineer
Finastra —Mississauga, ON
- $90,000–$105,000 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Disability insurance
- Paid time off
6d
Technology System Design Consultant
H.H. Angus & Associates Ltd. —Toronto, ON
- $95,000–$120,000 a year
- Hybrid work
- AutoCAD
- CAD
- Engineering
Sr. DevSecOps Engineer, Information Security
Peoples Group —Toronto, ON
- $125,000–$145,000 a year
- Monday to Friday
- Hybrid work
- Azure
- AWS
- Financial services
- Profit sharing
- Paid time off
6d
Associate Platform Engineer II
TD Bank —Toronto, ON
- $69,700–$98,400 a year
- Full-time
- Azure
- Engineering
- AI
- Paid time off
19h
CLM Engineer
Tata Consultancy Services —Toronto, ON
- $90,000–$120,000 a year
- Scripting
14d
Product Support Engineer
MECATHERM Canada —Richmond Hill, ON
- $70,000–$85,000 a year
- On call
- Schematics
- Engineering
- Microsoft Office
Quick apply
Production Support Engineer
Tata Consultancy Services —Mississauga, ON
- On call
- Oracle
7d
Senior/Staff Security Engineer
EvenUp —Toronto, ON
- $153,859–$274,246 a year
- Full-time
- Hybrid work
- Scripting
- Python
- Designated paid holidays
- Disability insurance
Lead Platform Engineer, TD Securities
TD Bank —Toronto, ON
- $126,800–$164,100 a year
- Full-time
- Management
- DevOps
- SQL
- Paid time off
3d

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Technical Support Engineer - User Experience

Releady
Toronto, ON

Quick apply

Job details

Full-time
$3,000–$3,300 a month
10 hours ago

Qualifications

CSS
Full-stack development
Research
Technical support
JavaScript
UX
ServiceNow
SaaS
Communication skills
HTML
Time management

Full job description

OVERVIEW

We are seeking an experienced Technical Support Engineer - User Experience to support the ServiceNow platform by managing and resolving the most complex and critical technical issues. This role serves as the final escalation point within Technical Support , combining deep technical expertise with strong customer engagement and cross-functional collaboration.

The successful candidate will work closely with Engineering, Product Success, and Readiness teams to ensure customer success, product stability, and continuous improvement. This role requires a proactive mindset, strong troubleshooting skills across the full technology stack, and the ability to clearly communicate solutions to both technical and non-technical stakeholders.

This position is ideal for an engineer who enjoys diagnosing complex problems, mentoring others, and taking ownership of issues through to resolution while maintaining a high bar for quality and customer service.

Duration: 12-month contract with potential for permanent conversion
Location: Toronto, Hybrid
Pay: T4: $40-43

RESPONSIBILITIES

Provide guidance on prioritization and workflow optimization to effectively manage workload and case volume.
Maintain exceptional queue and case management practices, ensuring timely progress and resolution.
Perform case quality checks to ensure cases are well-documented, progressing appropriately, and aligned with support standards.
Serve as the final point of escalation within Technical Support, driving complex issues to closure.
Learn, maintain, and deliver training on new and existing products and platform capabilities.
Actively engage in cross-functional collaboration with Engineering, Product Success, and Readiness teams to improve product quality and customer outcomes.
Maintain deep technical expertise in assigned areas of the ServiceNow platform and use that expertise to assist customers and other support engineers.
Provide frontend browser debugging support, identifying and resolving issues related to client-side behavior.
Address documentation and coding gaps by contributing knowledge and guidance to support engineers and customers.
Ensure all issues are thoroughly vetted and validated before escalation to Engineering.
Identify recurring issues, trends, and knowledge gaps, and proactively recommend solutions or improvements.
Demonstrate a strong personal commitment to quality, ownership, and customer service excellence.

QUALIFICATIONS

Demonstrated ability to troubleshoot, resolve, and provide code-level analysis for complex technical issues.
Strong understanding of SaaS platforms, including application architecture and integrated systems.
Working knowledge of the full web application stack.
Hands-on experience with JavaScript, HTML, and CSS (required).
Proven ability to take ownership of issues and coordinate effectively with Engineering and escalation teams.
Ability to work closely with high-value customer administrators and developers with varying levels of technical expertise.
Strong attention to detail with the ability to maintain focus in high-pressure environments.
Excellent time management skills and the ability to work independently to deliver effective solutions.
Strong research and diagnostic skills, with the ability to ask the right questions to resolve or escalate issues efficiently.
Excellent technical and communication skills, with the ability to clearly articulate complex technical solutions.
Demonstrated ability to collaborate effectively with cross-functional teams to resolve customer issues.

Preferred (but not required):

Experience supporting enterprise-scale SaaS platforms.
Prior experience in technical support or escalation engineering roles.
Familiarity with ServiceNow platform components and modules.
Experience contributing to internal knowledge bases, documentation, or enablement materials.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.

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Refine Your Search

it engineer jobs in toronto on

Technical Support Engineer - User Experience

Infrastructure Automation Engineer - Toronto, ON - IESS

Technical Support Engineer- Service Management

Senior Telecom Engineer

Technical Support Engineer - Performance

Technology System Design Consultant

Senior Engineer, Cybersecurity to Senior Engineer, IAM

Senior Platform Engineer

ML Performance Benchmarking Engineer

Staff Engineer, Systems & Integrations

System Engineer

Senior Systems Engineer

Technology System Design Consultant

Sr. DevSecOps Engineer, Information Security

Associate Platform Engineer II

CLM Engineer

Product Support Engineer

Production Support Engineer

Senior/Staff Security Engineer

Lead Platform Engineer, TD Securities

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