Cambridge On Technical support Jobs – 79 Openings This Week

IT Specialist (Intermediate/Senior)
RideCo —Waterloo, ON
- $75,000–$100,000 a year
- Computer science
- Computer Science
- DevOps
- Dental care
- Flextime
Quick apply
Salesforce Support & Enablement Consultant
Manulife —Waterloo, ON
- $73,725–$122,875 a year
- Full-time
- Bilingual
- Salesforce
- English
- Disability insurance
- Dental care
6d
Senior Cloud Support Specialist-Automation and AI
OpenText —Waterloo, ON
- $72,160–$108,240 a year
- Computer Science
- Bachelor's
- APIs
- Paid time off
6d
Network Administrator and Infrastructure Analyst
The City of Waterloo —Waterloo, ON
- $81,536–$101,919 a year
- Overtime
- Hybrid work
- Azure
- Computer Science
- Analysis skills
- Disability insurance
- Dental care
Quick apply
7d
Product Support Representative - AMER - Command+
NAVBLUE, Inc. —Waterloo, ON
- Full-time
- Hybrid work
- Computer science
- Engineering
- English
- Flexible schedule
- Life insurance
Specialist, Information Technology
ReturnPro —Brantford, ON
- Full-time
- Windows
- Microsoft Office
- Project management
Quick apply
Support Analyst (Bilingual)
The Syscomm Group —Waterloo, ON
- Bilingual
- English
Bilingual Product Support Analyst (Canadian French)
D2L —Kitchener, ON
- $55,000–$65,000 a year
- Weekends as needed
- Bilingual
- Computer Science
- Customer service
- Tuition reimbursement
Quick apply
Product Support Representative - AMER - Mission+
NAVBLUE, Inc. —Waterloo, ON
- Full-time
- Hybrid work
- Computer science
- Engineering
- English
- Flexible schedule
- Life insurance
Spécialiste du bureau numérique
Manulife —Waterloo, ON
- $52,650–$87,750 a year
- Full-time
- Hybrid work
- Bilingual
- English
- No university degree
- Wellness program
- Employee stock purchase plan
2d
Bilingual Customer Service Representative Remote
TP Canada —Waterloo, ON
- 8 hour shift
- Remote
- Bilingual
- English
- Computer skills
- Dental care
- Work from home
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
9d

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Salesforce Support & Enablement Consultant
Manulife —Waterloo, ON
We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and…
$73,725–$122,875 a year
6d
Field Salesforce Consultant
Manulife —Waterloo, ON
We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and…
$92,900–$142,900 a year
6d

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Call Centre - Customer Support
Jonas Software —Markham, ON
Accounting degree and/or experience preferred. Report to the Team Lead for daily direction and the Support Manager for administration:
$55,000 a year
Quick apply
Supervisor, Service Desk (Onsite)
Compugen Inc —Richmond Hill, ON
Manage incident and request queues, ensuring timely triage, assignment, resolution, and strong ticket hygiene aligned to ITIL practices.
$65,000–$75,000 a year

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IT Specialist (Intermediate/Senior)

RideCo -
Waterloo, ON

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Job details

$75,000–$100,000 a year

Qualifications

Computer science
Cloud infrastructure
System administration
Computer Science
DevOps
System architecture
IT infrastructure
AWS
Incident response
Debian
Terraform
LDAP
Ubuntu
Scripting
Computer networking
IT
Linux
RDS
Leadership
Communication skills
Active Directory
Identity & access management
Information Technology

Full job description

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you will be one of the pioneers shaping this transformation.

As an Intermediate/Senior IT Specialist, you will play a critical role in shaping and scaling the company’s IT infrastructure, security posture, and operational excellence. This role requires expertise across systems administration, networking, and information security along with the ability to translate complex technical requirements into scalable, secure, and business-aligned solutions. You will thrive in a small-team environment, moving at a fast pace, where every team member contributes solutions that deliver a meaningful impact to our employees and the company.

Your day-to-day responsibilities will include:

IT Infrastructure & Systems Leadership

Own and evolve IT standards, architecture, and best practices across a mixed OS environment (Windows, Linux, Mac, Mobile Devices)
Contribute to the design, implementation, and optimization of centralized identity and access management systems (e.g., Active Directory, LDAP)
Contribute to and maintain scalable, secure, and highly available infrastructure across on-premises and cloud environments

Network Architecture & Security

Oversee the company’s corporate network, including segmentation, subnetting, VPNs, WiFi, and secure remote access
Contribute to network security strategy, including intrusion detection, endpoint protection, and zero-trust principles
Drive ongoing improvements to security posture, ensuring alignment with industry best practices and compliance requirements

Cloud & Platform Operations

Oversee third-party SaaS platforms (e.g., Google Workspace, Salesforce, Dropbox), including licensing, configuration, and access controls
Ensure systems are highly available, performant, and cost-efficient

Device & Endpoint Management

Own end-to-end lifecycle management of hardware and mobile devices, including procurement, provisioning, MDM governance, and asset tracking
Establish scalable, secure, and repeatable processes for device configuration and deployment
Continuously evaluate and improve endpoint management strategies

Operational Excellence & Support Leadership

Serve as a senior escalation point for complex technical issues across hardware, software, and network systems
Lead incident response and root cause analysis efforts, driving long-term solutions
Manage vendor relationships and third-party service providers to ensure service quality and performance

Security, Compliance & Risk Management

Contribute to enforcement of company-wide information security policies and controls
Conduct regular security audits, risk assessments, and vulnerability reviews
Conduct backup, disaster recovery, and business continuity planning

Strategy, Mentorship & Cross-Functional Collaboration

Contribute to strategic direction on IT roadmap, infrastructure investments, and scaling initiatives
Partner with Engineering, Product, and Operations teams to align IT systems with business needs
Contribute to budgeting, forecasting, and cost optimization initiatives

Project Leadership & Continuous Improvement

Lead complex IT projects from planning through execution, ensuring timely and high-quality delivery
Develop and maintain documentation, SOPs, and automation frameworks
Drive continuous improvement across systems, processes, and tooling

Additional Responsibilities

Participate in occasional off-hours support for critical systems and deployments
Other duties and strategic initiatives as assigned

Qualifications & Experience:

Required

Degree or diploma in IT, Computer Science, DevOps, or related field
5+ years of progressive experience in IT and systems administration
Proven experience designing and scaling secure IT infrastructure and networks
Experience in networking, security, and systems architecture
Strong problem-solving skills with the ability to operate independently in complex environments
Experience implementing and managing centralized identity systems (e.g., Active Directory, LDAP)
Experience building and supporting distributed environments with remote employees
Strong communication skills with both technical and non-technical stakeholders
Demonstrated leadership, mentorship, and project ownership experience

Preferred

Experience with LDAP technologies (OpenLDAP, Microsoft Active Directory)
Experience managing Windows and Linux servers (Debian/Ubuntu)
Familiarity with Security and Privacy Compliance programs (NIST, SOC2, HIPAA, GDPR)
Knowledge of scripting and automation
Familiarity with cloud infrastructure (AWS, EC2, RDS, Terraform)
Experience with MDM platforms and endpoint security tools
Passion for learning and adopting new technologies

Compensation and Benefits:

Base Salary: $75k - $100k + performance-based bonus + stock options
Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code
Benefits Plan: Medical, dental, prescription, life/health spending accounts and more
Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo
Commuter Program: Complimentary rides to and from work in Waterloo Region

Who we are:

http://www.rideco.com

RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States. Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.

RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. #Li-Onsite

Why is this role open? Existing Vacancy

RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.

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technical support jobs in cambridge on

IT Specialist (Intermediate/Senior)

Salesforce Support & Enablement Consultant

Senior Cloud Support Specialist-Automation and AI

Network Administrator and Infrastructure Analyst

Product Support Representative - AMER - Command+

Specialist, Information Technology

Support Analyst (Bilingual)

Bilingual Product Support Analyst (Canadian French)

Product Support Representative - AMER - Mission+

Spécialiste du bureau numérique

Bilingual Customer Service Representative Remote

Customer Service Representative - Automotive

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

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