North York On Help desk analyst Jobs – 59 Openings This Week

Product Manager
PropTx Innovations Inc —North York, ON
- $90,000–$110,000 a year
- Overtime
- Computer Science
- PMP
- Engineering
- Dental care
- Paid time off
Quick apply
Global Service Desk (GSD) Analyst - Part Time
Long View Systems —Toronto, ON
- $22 an hour
- Temporary
- Hybrid work
- Customer service
- Communication skills
11h
VP, Data & Analytics
Scribd, Inc. —Toronto, ON
- $225,000–$320,000 a year
- Full-time
- Business
- Analytics
- Disability insurance
- Dental care
Head of Information Technology (I.T.)
Kenaidan Contracting Ltd —Greater Toronto Area, ON
- $150,000–$180,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid time off
Quick apply
9d
Senior Technical Solutions Expert
Scotiabank —Toronto, ON
- Schematics
- Python
- SDLC
- Tuition reimbursement
Senior JDE Software Developer
Green Infrastructure Partners —Markham, ON
- $95,000–$125,000 a year
- Full-time
- Oracle
- Computer Science
- SQL
8d
Director, Equities Trading Technology
Scotiabank —Toronto, ON
- Hybrid work
- Computer Science
- Sales
- Team management
- Tuition reimbursement

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Product Manager
PropTx Innovations Inc —North York, ON
You will develop a deep understanding of PropTx products, including our flagship MLS platform, to develop a clear product roadmap.
$90,000–$110,000 a year
Quick apply
Senior JDE Software Developer
Green Infrastructure Partners —Markham, ON
In this role, you’ll work closely with business stakeholders, analysts, and cross-functional teams to design, develop, test, and implement high-quality JDE…
$95,000–$125,000 a year
8d

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help desk analyst jobs near north york on

Product Manager

PropTx Innovations Inc
North York, ON

Quick apply

Job details

Full-time
$90,000–$110,000 a year

Qualifications

Computer Science
PMP
Engineering
Mathematics
Project management
Bachelor's
Product management
Usability
SharePoint
Communication skills

Full job description

PropTx Innovations Inc. is a wholly owned subsidiary and taxable entity of the Toronto Regional Real Estate Board (TRREB). The company delivers industry-leading technology solutions to more than 90,000 REALTORS® and manages approximately half a trillion dollars in annual real estate transactions. Beyond serving TRREB members, PropTx also provides advanced products, insights, and applications to REALTORS® from more than a dozen real estate boards across Ontario. One of the core products of PropTx is the Multiple Listing Service® (MLS) platform, which holistically manages and streamlines every facet of the buying and selling of real estate for all parties involved in the transaction.

PRIMARY RESPONSIBILITIES

As a Product Manager, you will play a critical role in managing several PropTx member-facing products and digital services. You will possess a passion for leveraging insights into user needs and pain points to define features and enhancements that directly help agents deliver superior service to their clients - both home buyers and sellers.

You will develop a deep understanding of PropTx products, including our flagship MLS platform, to develop a clear product roadmap. You will stay closely attuned to the voice of the customer through various channels such as weekly meeting, market research, or issues reported through help desk and the ticketing system. Strong communication will be required to effectively manage client and stakeholder expectations and to coordinate product launches between suppliers and internal cross-functional teams.

The ideal candidate will be an intellectually curious leader who excels at the intersection of technology and user experience to launch new products and features that add value to our members.

PRINCIPAL DUTIES

Own the product roadmap and release plan across an array of PropTx products prioritizing features and initiatives based on user feedback and data analysis.
Collaborate closely with suppliers, clients, and internal teams (including engineering, system analysts, and help desk) to deeply understand user and business needs. Translate these needs into clear, actionable product requirements and features.
Utilize product management tools such as ClickUp or SharePoint to plan and coordinates tasks across several teams for product releases. This includes tracking progress, scheduling and communicating release dates to all pertinent teams.
Manage QA testing of new products or features to ensure they meet requirements and are ready for release.
Work with user focus groups and internal teams to identify, add, and prioritize product enhancements in the road map.
Resolve major or urgent product issues by working directly with clients and external suppliers. This includes documenting product enhancements and overseeing its development, QA and release.
Collaborate with the Communications department to generate product release messaging for distribution to members and client boards.
Inform or demo new product functionality before release to internal teams such as professional development and help desk.
Perform other duties as assigned to support the products and client services team
Author or oversee the authoring of the documentation for products.

REQUIREMENTS

· Bachelor degree in Computer Science, Engineering, Mathematics, related technical field, or equivalent practical experience.

· PMP certification or related designation is considered an asset.

· Minimum 5 years experience in product and project management

· Proven experience managing product lifecycles, from planning and development to launch.

· Ability to translate customer research, user needs, usability analysis, or market analysis into actionable product user stories, technical requirements, or features.

· Strong collaboration, communication, and stakeholder engagement skills.

· Excellent organizational and prioritization skills, with attention to detail.

· Experience working with digital real estate tools (would be an asset)

Must be able to work in high-pressure situations and deal calmly and professionally with clients or members and ensure that confidential and sensitive information and/or materials are properly stored and secured.

Occasional overtime may be required to meet deadlines.

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

Appropriate accommodations will be provided upon request throughout the recruitment and employment process as required under the Accessibility for Ontarians with Disabilities Act (AODA).

Job Type: Full-time

Pay: $90,000.00-$110,000.00 per year

Benefits:

Dental care
Extended health care
Paid time off
RRSP match
Vision care

Application question(s):

Are you available to work onsite Monday-Friday?

Experience:

Product management: 5 years (preferred)

Licence/Certification:

PMP (preferred)

Work Location: In person

Quick apply

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help desk analyst jobs in north york on

Product Manager

Global Service Desk (GSD) Analyst - Part Time

VP, Data & Analytics

Head of Information Technology (I.T.)

Senior Technical Solutions Expert

Senior JDE Software Developer

Director, Equities Trading Technology

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