saskatoon, sk technical coordinator Jobs – 62 Openings This Week

Service Coordinator
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- Weekends as needed
- Microsoft Office
- Travel
- Computer skills
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8d
Project Manager
Pier Solutions —Saskatoon, SK
- Full-time
- Hybrid work
- Carpentry
- Project management
- Construction
Quick apply
Senior Simulation Specialist, Nursing Program
University of Saskatchewan —Saskatoon, SK
- $69,035–$107,868 a year
- 8 hour shift
- Hybrid work
- Nursing
- Doctoral degree
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4d
Sprinkler Fitter
Classic Fire + Life Safety —Saskatoon, SK
- Full-time
- Organizational skills
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- Tuition reimbursement
Quick apply
10d
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Experienced Online Leak Repair Technician Lead Hand (Industrial Mechanic Supervisor NOC 72020)
INNOVATOR INDUSTRIAL SERVICES —Canada
- $45–$55 an hour
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Bullitt Staffing Inc —Canada
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- 12 hour shift
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technical coordinator jobs near saskatoon, sk

Service Coordinator

Finning International Inc. -
Saskatoon, SK

Apply Now

Job details

Full-time

Qualifications

Customer service
Salesforce
Caterpillar
Administrative experience
Change management
Project management
Accounting
Organizational skills
Business
Communication skills
Dealership experience
Time management

Full job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

The Service Support Service Coordinator is responsible for coordinating Maintenance Customer Order (MCO) administrative process including document control, internal and customer communications, Service Excellence governance / escalation, and other work order activities. This individual tracks and reports MCO progress from creation of the service request form & throughout repair execution to final review activities leading to transition of the MCO for closure.

Job Description:

Major Job Functions:

Service Planning & Initiation

Responsible to verify and confirm information in Case for MCO creation
- Credit approval
- Review & application of marketing programs
- Service history: service letters, oil sampling, and Dealer Product Support Search (DPSS) results.
- Identify service definitions
- PSET and approvals

Verify the service case provides clarity on MCO & work order structure (PSET integration) to align scope / budget / schedule agreed to in quote
MCO and Work Order opening.
Provide Repair Planner visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the business
Review for Service Excellence Governance ensuring all commercial & service requirements are met prior to submitting service request
Document Control within Case & WFE

Service Process and Project Management

Provide support to Repair Planner and Service Supervisor (SS) during repair execution to drive MCO process management & accuracy adhering to Service Excellence operational practices & processes
Responsible for maintaining real time system updates to Case & WFE, SWIP Tool, and M3.
Proactively complete Salesforce SG&A forms, Warranty, and Goodwill processes as directed, through close/invoice.
Completing MCO Adjustments during repair execution including moving parts, labour, and payers
Escalate & create visibility of any risk during repair execution and participate as required in Key Stakeholder conversations
Schedule PRE/ MID / POST Jobs and pre-populate meeting templates
Participate in PRE/ MID/ POST meetings to capture action items
Attend Scheduling Meetings to document smart action plans and update commitment dates. Also identify & communicate risks such as bid variance, rework, and threats to commitment dates as per Finning’s Customer Service Commitment
Coordination of Transportation (RRR Network) & hotshots as required and associated documentation
Coordinate third party contractor arrangements & associated documentation (procurement requests, MCO updates)
Understand & coordinate site training & site access clearances for Finning Service Technicians as required

MCO Closure

Communicate any deficiencies within MCO to the accountable positions and follow up on completion within 1 business day. (Labour, 3rd party billing, check sheets, service reports, parts returns / core credits)
Ensure warranty claims have all required documentation to process in web tool
Document & escalate delays to MCO closure to expedite and drive activities to close MCO
Initiate closure documentation SG&A forms, goodwill requests, service reports, inspections, photos, failure reports
Initiate job closure activities as per MCO review checklist ensuring that the MCO is complete and ready for proforma preparation to review and present to customer for approval
Validate documentation is complete and of good quality as per Service Excellence Governance and escalate as required
Work Order closing and Invoicing.

Customer Support

Proactively communicate with internal/external stakeholders on key daily activities in support of their operational requirements.
Support Planner and/or Controller, with coverage as required. This may include, but is not limited to responding to incoming service, warranty, customer, and production inquiries, as well as PO and approvals, in a timely and professional manner.
Regular follow-up and communication on status of jobs to ensure velocity through the service process.
Actively facilitate and/or participate in meetings with internal and external stakeholders, as needed

Specific Skills:

Strong communication, stakeholder management, and project management skills.
Excellent analytical, risk assessment, and problem-solving skills.
Excellent attention to detail
Excellent time management and organizational skills.
Collaborative, responsive, and service-oriented approach.
High proficiency in Microsoft applications, Salesforce and other relevant software.

Knowledge:

Some technical, mechanical, parts or repair aptitude, Finning and CAT pr oduct line and processes.
Financial acumen and understanding of Finning’s warranty process.
Knowledge of project management techniques when it related to scope, schedule, budget, risk, communication, change management, stakeholder management
Demonstrated knowledge and understanding of service, billing and warranty processes
Demonstrated knowledge and understanding of Finning Customer Service Commitment and Service Excellence

Accountability:

Invoicing Efficiency Key Performance Indicators:
- Service Work in Progress Thresholds (SWIP)
- Document Control within Case & WFE – history & audit trail
- Days to Bill (DTB)
- Warranty Days To Bill (WDTB)
- Service Profitability to Annual Operating Plan (AOP)
Accuracy within Case & WFE and Service Work Tool (SWT)
Adherence to Service Excellence Operational practices
Participation in SWIP / Scheduling Meetings / PRE – MID – POST Jobs

Education & Experience:

Secondary education with a focus on administrative management, business management, or accounting/financial training
2-4 years of work experience in dealership, project management, coordination roles in construction, oilfield, forestry, marine, or field/shop coordination roles.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Apply Now

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technical coordinator jobs in saskatoon, sk

Service Coordinator

Operator Safety Trainer

Project Manager

Senior Simulation Specialist, Nursing Program

Sprinkler Fitter

Experienced Layout Carpenter / Surveyor

Experienced Online Leak Repair Technician Lead Hand (Industrial Mechanic Supervisor NOC 72020)

Senior Environmental Coordinator/ Lead (Fly-In-Fly-Out)

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