We’re looking for motivated, engaged people to help make everyone’s journeys better.
Job Summary:
The QA & Sanitation Supervisor is responsible for leading and overseeing all Quality Assurance and Sanitation functions within the unit. This role ensures full compliance with food safety regulations, customer requirements, and company standards in a high-volume airline catering environment.
The position plays a critical role in maintaining audit readiness, managing sanitation effectiveness, driving corrective actions, supporting continuous improvement initiatives, and fostering a strong food safety culture across Production and Final Assembly operations.
Perks at Work:
- no waiting period for medical or dental benefits
- RRSP match
- Subsidized meals
- Free parking
- Free access to an employee assistance program
employee discounts to Good Life Fitness, TELUS, Bell Mobility, Rogers and Dell computers
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Main Duties and Responsibilities:
Quality Assurance
Implement and maintain the Quality Management System (QMS) in accordance with company policies and regulatory requirements.
- Ensure compliance with HACCP, GMPs, SOPs, allergen control programs, and food safety regulations.
- Monitor food safety controls across Production, Cold Kitchen, Hot Kitchen, and Final Assembly.
- Lead root cause analysis investigations for non-conformances, food safety incidents, customer complaints, and audit findings.
- Develop and monitor corrective and preventive action plans (CAPA) to prevent recurrence.
- Track and report QA performance metrics and key performance indicators (KPIs).
- Develop, review, and update Standard Operating Procedures (SOPs).
- Support and participate in internal audits, customer audits, and regulatory inspections.
- Ensure the unit always remains audit ready.
- Coordinate follow-up actions for audit observations and regulatory findings.
- Maintain all QA documentation, verification records, and compliance reports.
- Deliver training and refresher programs on food safety, sanitation, GMPs, allergen control, and company policies.
- Reinforce accountability and adherence to procedures across departments.
- Promote a proactive food safety and sanitation culture within the unit.
- Coordinate cross-functionally with Production, Final Assembly, Maintenance, and Operations teams.
- Other duties as assigned.
Sanitation Operations Management
- Supervise and coordinate all sanitation activities within the unit.
- Ensure compliance with sanitation standards, chemical usage guidelines, and cleaning schedules.
- Conduct routine sanitation inspections of equipment, production areas, and facility infrastructure.
- Verify sanitation effectiveness through inspections, documentation review, and validation processes.
- Identify sanitation gaps and implement corrective measures.
- Work closely with chemical vendors to ensure proper chemical dilution, application methods, and contact times.
- Recommend improvements in cleaning processes, equipment layout, ventilation, and workflow to enhance sanitation performance.
- Maintain sanitation logs, inspection records, and corrective action documentation.
- Ensure all sanitation-related documentation is accurate and up to date.
- Supervise QA Technicians, sanitation staff, porters, and third-party cleaning contractors.
- Provide daily direction, coaching, and performance feedback.
- Conduct employee evaluations and coordinate corrective actions when required.
Qualifications
Education:
- Bachelor's degree (B.A./B.S.) in related field or equivalent preferred.
- Diploma or Bachelor’s degree in Food Science, Microbiology, Quality Management, or related field preferred.
- HACCP certification required or strongly preferred.
- Food Safety certification required.
Work Experience:
- Minimum 3–5 years of experience in Quality Assurance, Food Safety, or Sanitation within a high-volume food production or airline catering environment.
- Supervisory or team leadership experience required.
- Experience handling customer and regulatory audits preferred.
Technical Skills: (Certification, Licenses and Registration)
- Excellent organizational and time management skills.
- Knowledge of HACCP, SQF standards
- Demonstrate a high level of communication, cooperation and teamwork with all departments
Language / Communication Skills:
- Excellent verbal and written communication skills
- Be able to communicate effectively with all levels of management and employees
- Must be able to communicate effectively with internal and external customers.
- Must have the ability to give performance feedback to employees daily
- Interprets company policies to workers and enforces sanitation regulations.
- Establishes or adjusts work procedures to meet production schedules.
- Analyzes and resolves work problems or assists workers in solving work problems.
- Initiates or suggests plans to motivate workers to achieve work goals.
Job Dimensions
Geographic Responsibility: Hub size unit
Type of Employment: Full-time
Travel %: 5%
Exemption Classification: Exempt
Internal Relationships: various teams
External Relationships: agency, contractors
Work Environment / Requirements of the Job:
- Will be exposed to extreme temperature changes and noise.
- Will work with cleaning solutions, people-safe chemicals and related equipment to thoroughly clean and sanitize food service equipment and facilities.
- Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds.
- Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours.
Budget / Revenue Responsibility: (Local Currency) None
Organization Structure
Direct Line Manager (Title): Manager, Operations, Quality Assurance
Number of Direct Reports: 11-22
Number of Dotted Line Reports: 0
Estimated Total Size of Team: 11-22
gategroup Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing
Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you want to be part of a team that helps make travel and culinary memories, join us!
