vancouver, bc intermediate customer account manager Jobs – 61 Openings This Week

Client Web Specialist - Remote (BC)
Yellow Pages Digital & Media Solutions Limited —British Columbia
- $47,000–$48,300 a year
- Full-time
- Remote
- Bilingual
- Customer service
- Writing skills
- Wellness program
- Disability insurance
Quick apply
Counter Salesperson
EMCO Corporation —Vancouver, BC
- $44,000–$50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Profit sharing
- Flextime
Quick apply
Technician, Installation 2
AVI-SPL —Burnaby, BC
- $26–$33 an hour
- Full-time
- Schematics
- High school diploma or GED
- Power tools
- Dental care
- Paid time off
1d
Consultant, Employee Benefits
HUB International —Vancouver, BC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Disability insurance
- Paid time off
Bilingual Tax Administrator
Aviso Wealth —Vancouver, BC
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Microsoft Access
- Dental care
Quick apply
14d

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Client Web Specialist - Remote (BC)

Yellow Pages Digital & Media Solutions Limited -
British Columbia

Quick apply

Job details

Permanent | Full-time
$47,000–$48,300 a year

Qualifications

Bilingual
French
Google AdWords
Customer service
Writing skills
English
High school diploma or GED
SEO
Computer skills

Full job description

Client Web Specialist - Remote - Full time - Permanent - Must live in BC

What is a Client Web Specialist ?

The Client Web Specialist serves as the primary point of contact for customers, ensuring the accurate and high-quality delivery of digital products such as websites, Visibility, Reputation and Social Media Management (VRM/VRSM), add-ons, and domain names/emails.
This role is responsible for driving customer satisfaction through inbound and outbound calls, content collection, product reviews, technical support, and proactive monitoring of digital fulfillment. Working closely with Sales, advertisers, and cross-functional teams including product teams, campaign managers, and the Product Manager.
The Client Web Specialist ensures timely and precise execution while identifying and mitigating potential risks.
The position focuses on overseeing the entire digital delivery process, from initial interviews to post publication.

Main Responsibilities :

Gather information to enable the fulfillment of all digital products

Act as the primary contact for customers regarding digital product fulfillment (websites, add-ons, VRM/VRSM domain names, emails, and other selected digital products).
Collaborate closely with Sales for client hand-off and manage consultations, reviews, follow-ups, and customer communications throughout the fulfillment process.
Establishes clear expectations with the advertiser for the fulfillment steps, content requirement and deadlines, publication dates and related deliverables, based on production timelines to ensure the website launches by the committed date.
Guide customers through product features, self-serve options, and provide first-level technical support for domain, email, account setup procedures, website layout, design and content upload.
Conduct consultations and product reviews from initial engagement through approval and publishing, ensuring KPI of customer satisfaction is met.
Monitor product delivery proactively, maintain accurate fulfillment status records, and coordinate with Account Teams, Advertisers, and Fulfillment Teams to mitigate risks and ensure timely completion.
Ensure timely and accurate issue resolution within digital fulfillment and facilitate communication with other departments across the organization as required.

Coordination & Collaboration of activities within digital fulfillment teams

Liaise between Account Teams, Advertisers, Product Fulfillment, and technical teams to ensure smooth execution.
Manage consultations, calendars, and follow-ups for all customer interactions.Assess complexity of client requirements and coordinate with fulfillment team and domain name/email specialist members as needed.
Proactively monitor product delivery, identify risks, and take action to ensure fulfillment as planned.

Administrative & Technical Support

Document all interventions and maintain accurate fulfillment status records.
Assist with clerical work and respond to internal/external correspondence by phone and in writing.
Provide first-level technical guidance and support for web domain procedures and account settings.
Support inbound calls, provide follow-ups, and redirect calls when necessary.

Why would you want to join our team?

Paid Training
Pension Plan and generous benefits
Day 1 insurance coverage such as dental, vision care and mental health(short- & long-term disability after 3 months)
Paid vacation
Room for Growth
Dynamic Environment

Minumum Requirements:

Minimum High School Education level required to do the job
Minimum 3-4 years of related work experience required to do the job
Advanced Reading, writing and verbal skills, in English, French is a strong asset.
Intermediate to advance computer skills with tools such as Microsoft 365
Excellent people skills and the ability to work with a wide range of people, both internally and externally – special emphasis on customer service and experience, escalation management, problem resolution and situation analysis.
Minimum of basic understanding of concepts related to SEO, SEM, social media, local search, adwords, paid search, and other products and services within the Yellow Pages portfolio
Excellent listening skills
Reliable team player with a customer-centric approach.
High sense of professionalism.

Why Yellow Pages?

For more than 100 years, Yellow Pages has helped Canadian businesses connect with customers. Today, we are a digital marketing leader, with over 76% of our revenue coming from digital solutions.
Through partnerships with Google and Meta, we provide SMBs with powerful tools to grow their online presence and attract new customers.

Are you ready to join the Yellow Pages adventure as a Client Web Specialist?
Send us your resume right now!

Pay: $47,000.00-$48,300.00 per year

Benefits:

Casual dress
Disability insurance
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Wellness program
Work from home

Education:

Secondary School (required)

Work Location: Remote

Quick apply

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intermediate customer account manager jobs in vancouver, bc

Client Web Specialist - Remote (BC)

Counter Salesperson

Technician, Installation 2

Consultant, Employee Benefits

Bilingual Tax Administrator

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