Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Enterprise Enabling Functions
Pay Details:
81,600 - 115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Reporting to the Manager, Business Operations & Support, this role provides business operations and application support for Consumption capabilities and business processes in support of TD Data Cloud Platform.
As the Senior Business Support Analyst; Duties will include operational and application support of TD Data Cloud Platform and manage a diverse portfolio of business application and operations management activities ensuring timely and effective business support for operations and application project delivery and change initiatives. This role will provides input on strategies, roadmaps, forecasts and support manage relationships with technology, business consumers. This role requires an individual with a high degree of personal initiative and strong communication, problem-solving and analytical skills. Strong interpersonal skills will be required to interact effectively with a variety of stakeholders and partners including Technology, Data Governance, Control Partners and Audit.
Team Overview:
The Business Operations & Support team provides business operational support for TD Data Enterprise Platforms integrating a Segment Focused Support model along with centralized support for Business Operations for Rahona Cloud Data Platform/ecosystem, BI & Reporting tools, and Data Warehouse.
KEY ACCOUNTABILITIES
CUSTOMER
- Responsible for intake of projects and major initiatives
- Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodology
- Responsible for business process documentation for all business applications owned/managed
- Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA
- Responsible for all Business Acceptance Test (BAT) documentation that is required for all projects and major initiatives as defined by the bank's project delivery methodology
- Work closely with the Test Lead to ensure common testing standards and practices are followed and adhered to
- Responsible for the execution of all BAT testing for projects and/or release maintenances
- Responsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are met
- Provide support on deployment and change management for initiatives relating to applications owned / managed
- Review requirements specifications and technical design documents to provide timely and meaningful feedback
- Provide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices
- Identify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation
- Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)
May provide project management support to various extents
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SHAREHOLDER
- Act as a decision maker on projects—responsible for getting input from the appropriate SMEs in order to make decisions
- Accountable for adhering to the EPMO project management methodology
- Ensure adherence to the Data Governance Framework
- Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
- Demonstrated ability to build relationships within the team and with key stakeholders
- Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments
- Continuously enhance knowledge of business domains and their products/services
- Support the development of business cases including benefits identification
Support and/or implement solutions that mitigate risk and maximizes the availability of service, efficiency and effectiveness
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EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally
Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees
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BREADTH & DEPTH
- Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
- Integrates the broader organizational context into advice and solutions within own area
- Subject matter expert within their own area of specialty or a resource for others
- Expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules.
- Expert knowledge of bank's PDLC methodology, business testing and project management
- Expert knowledge and an understanding of business supported and broader organization
- Expert analytical and problem-solving skills with the ability to solve complex problems requiring analysis to solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholder
- Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
- Leads projects of moderately to complex risks and resource requirements; may lead end –to-end processes of functional programs
- Coordinates and prioritizes multiple initiatives
- Subject matter expert and consults with clients and/or project teams and may be involved in assessments of potential projects
Works independently as the senior lead and guides other within area of expertise .
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EXPERIENCE & EDUCATION
- Experience working directly with data and the underlying usage. Microsoft Azure experience is a benefit.
- Working knowledge of Agile (SCRUM or KANBAN) methodology is an asset.
- Some knowledge of SQL, Python, Excel is an asset.
- Proficiency with Microsoft suite, particularly PowerPoint and SharePoint.
- Experience with Tableau, Power BI, Excel, and Microsoft Power Platform is an asset (but not required).
- Knowledge of data policy and governance principles
- Ability to communicate effectively in both oral and written form and bridge the gap between business users and their technical requirements.
- Ability to prioritize and manage multiple tasks and deadlines.
- Ability to facilitate details and manage multiple customers/LOB's at the same time.
- Ability to work collaboratively in a team environment and build relationships across business and technology partners.
- Willingness and curiosity to learn and adapt in a change-heavy, fast-paced environment.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
