vaughan on help desk analyst Jobs – 59 Openings This Week

Bilingual Technical Support Services Analyst
Royal Bank of Canada —Toronto, ON
- Full-time
- Bilingual
- Customer service
- English
14h
Infrastructure Support Engineer
Mjolnir Security —Toronto, ON
- $65,000–$80,000 a year
- Full-time
- Azure
- Linux
- In-person
- Relocation assistance
Quick apply
Head of Information Technology (I.T.)
Kenaidan Contracting Ltd —Greater Toronto Area, ON
- $150,000–$180,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid time off
Quick apply
10d
Senior Technical Solutions Expert
Scotiabank —Toronto, ON
- Schematics
- Python
- SDLC
- Tuition reimbursement
Director, Equities Trading Technology
Scotiabank —Toronto, ON
- Hybrid work
- Computer Science
- Sales
- Team management
- Tuition reimbursement

More jobs to discover

Find similar jobs that you might be interested in.

Senior Software Engineer (Laravel/PHP, Node.js, React)
Frontier Dental Supply —Markham, ON
This is a hands-on leadership role where you will combine deep technical expertise with strategic thinking — writing production code daily while shaping…
$90,000–$110,000 a year
Hosting Systems Principal
Thales —Toronto, ON
Bachelor’s degree in computer science with a minimum of 5 years of relevant work experience or Master’s degree in computer science with 4+ years of relevant…
$100,000–$125,000 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

#1212 PFT IT Support Analyst/PolicyTech Administrator
YORK REGION CHILDREN'S AID SOCIETY —Newmarket, ON
As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through…
$53,094.00–$65,510.80 a year
Quick apply
1d
Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as…

Show more jobs in cities nearby

I want to receive the latest job alerts for help desk analyst in vaughan on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near vaughan on

Technical Support Analyst jobs in Toronto, ON

Senior Solution Architect jobs in Toronto, ON

Infrastructure Engineer jobs in Toronto, ON

Director Of Technology jobs in Toronto, ON

Technical Support Analyst jobs in Hamilton, On

Senior Policy Analyst jobs in Vancouver, Bc

Criminal Analyst jobs in Ontario

Technical Support Analyst jobs in Ontario

Technical Support Analyst jobs in Vancouver, Bc

Community Support Worker jobs in Burnaby, Bc

Technical Support Analyst jobs in Ottawa, On

Jobs With Pnp Support jobs in Ontario

Architect jobs in Windsor, On

Senior Accountant jobs in Edmonton, Ab

Senior Solution Architect jobs in Calgary, Ab

Senior Data Analyst jobs in Vancouver, Bc

Architect jobs in Hamilton, On

Senior Solution Architect jobs in New Brunswick

Senior Solution Architect jobs in Ottawa, On

Head Of It jobs in Toronto, On

Bilingual Technical Support Services Analyst

Royal Bank of Canada -
Toronto, ON

Apply Now

Job details

Full-time
14 hours ago

Qualifications

Bilingual
French
Operating systems
Customer service
English
Microsoft Office
Analysis skills
Computer hardware
ServiceNow
Communication skills
VPN

Full job description

Job Description

What is the Opportunity?

Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their technical needs. You will be working in a fast-paced environment answering calls and chats.

Initial training will be carried out over a two-week period in which you will need to be available during the day Mon – Fri.

What will you do?

Monitoring and categorizing incoming calls and chats analyzing frequently asked questions and defining procedures.
Tech Support Services analysts are the first point of contact for internal employees supporting their technical needs.
Resolve Level 1 technical issues & Escalate Level 2 support teams.
Evaluating the efficiency of new tools and utilities, used for service desk services.
Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards, or systems.
Ensuring employees receive excellent support during their engagement.
Ability to troubleshoot basic troubleshooting issues for Computer hardware, software, mobile devices, printers, telephony, and remote access.
Will be supporting employees by Chat and Calls.

Hours of Work:

This is a Work from Home position.
Our desk is open 365 days a year, 24 hours a day. Including Statutory Holidays.
Must be able to work 37.5 hrs a week. Days or Nights.
Require a quiet and secure space within your home to perform your role.
Strong Internet/Wifi connection required.

What do you need to succeed?

Must have:

Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Excellent communication skills both oral and written.
Previous Customer Service Experience.
Strong analytical and technical disposition.
Client first mindset.
Good understanding on Computer Operating systems and Microsoft Office applications.

Nice to have:

Microsoft certifications.
Knowledge of ServiceNow, Software Center.
VPN and RSA experience/knowledge.

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.

#LI-POST

Job Skills

Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-04

Application Deadline:

2026-06-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply Now

Refine Your Search

help desk analyst jobs in vaughan on

Bilingual Technical Support Services Analyst

Infrastructure Support Engineer

Head of Information Technology (I.T.)

Senior Technical Solutions Expert

Director, Equities Trading Technology

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for help desk analyst in vaughan on

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected