Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
Better together: We check our egos at the door. We work together, so we win together.
Press Ganey is seeking an experienced QA Test Engineer to join our Workforce/Employee Experience technology team. This role is ideal for a quality professional who enjoys designing test strategies, building automation, and driving observability—with a special focus on Selenium for end-to-end automation. You will collaborate closely with engineering, product, and SRE teams to ensure our cloud native applications on Microsoft Azure are reliable, performant, and meet client expectations.
You will contribute across the full quality stack—test planning, test data, automation frameworks, telemetry, and synthetic monitoring—while advancing our practices through AI assisted test creation and modern Microsoft tooling.
Key Responsibilities
Test Strategy & Design
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Review quality specifications, user stories, and technical design documents to provide timely, actionable feedback
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Define risk based test strategies spanning unit, integration, API, UI, security, and performance scopes
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Create comprehensive, maintainable test plans and test cases, including clear acceptance criteria and traceability to requirements
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Champion shift left testing, incorporating testability and observability into design
Test Automation & Frameworks
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Design, develop, and execute UI automation (using Selenium WebDriver (C#/.NET); Katalon Studio/Recorder; or Power Automate) for Page Object/Screenplay patterns, and resilient selector strategies
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Build API and integration tests (e.g., with .NET test frameworks such as xUnit/NUnit/MSTest) including contract and negative testing
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Build front end unit tests using Vitest + React Testing Library
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Implement data driven and environment aware test suites leveraging Microsoft SQL Server for test data setup and validation
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Integrate automated tests into CI/CD pipelines (Git‑based workflows; GitLab or Azure DevOps), gating releases with quality signals and flaky‑test management
AI Assisted Quality Engineering
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Use Windsurf as the primary development IDE for test authoring and refactoring
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Leverage AI tools (Windsurf, GitHub Copilot, ChatGPT) to accelerate test case design, test data generation, selector suggestions, and documentation
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Apply strong judgment to validate AI outputs, enforce coding standards, and ensure security, reliability, and maintainability of generated test assets
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Contribute patterns and guardrails for responsible AI use in the QE lifecycle
Observability, Synthetic Monitoring & Reliability
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Build and maintain Grafana dashboards for quality, uptime, and performance KPIs; collaborate on alert rules that minimize noise and catch regressions early
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Implement synthetic monitoring (e.g., HTTP checks and scripted journeys) to continuously validate critical user paths and external dependencies
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Integrate Grafana with Azure-native telemetry (e.g., Application Insights, Azure Monitor) to correlate test results, logs, traces, and metrics
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Partner with SRE/DevOps to enhance SLIs/SLOs, error budgets, and release health views visible to engineering and product stakeholders
Agile Delivery & Collaboration
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Participate in planning, refinement, and retrospectives, estimating and prioritizing testing activities
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Collaborate closely with developers, product managers, and architects to identify system requirements and define testability/observability hooks
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Author and maintain QE documentation, runbooks, and dashboard guides to support knowledge sharing and onboarding
Defect Management & Continuous Improvement
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Identify, reproduce, and thoroughly document defects; drive root‑cause analysis and prevention
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Perform targeted regression and change impact testing; monitor the debugging process and validate fixes
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Track and communicate quality metrics (e.g., defect density, test coverage, flake rate, MTTR), and drive continuous improvement initiatives
Application Support
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Contribute to release readiness, smoke checks, and production validation leveraging synthetic monitors and live dashboards
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Provide clear, timely status updates on incidents, test outcomes, and stabilization efforts
Required Qualifications
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Proven experience in software quality assurance with a track record of delivering automation at scale
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Hands on expertise with Selenium WebDriver (preferably C#/.NET) and modern test patterns (Page Object/Screenplay)
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Strong knowledge of QA methodologies, tools, and processes; ability to write clear, comprehensive test plans and cases
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Experience building API, integration, and UI tests and running them in CI/CD pipelines (Git‑based workflows)
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Solid knowledge of SQL (Microsoft SQL Server) and scripting for test data management and validation
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Experience working in Agile/Scrum environments
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Excellent communication skills with strong problem‑solving and attention to detail
Preferred Qualifications
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Experience with Azure (Azure Monitor, Application Insights) and integrating telemetry with Grafana
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Familiarity with Grafana for dashboards and alerting; ability to interpret metrics and connect signals to release risk
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Exposure to Synthetic Monitoring (e.g., Grafana synthetic checks or equivalent scripted probes)
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Experience with GitLab CI/CD or Azure DevOps Pipelines for test orchestration and quality gates
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Knowledge of performance testing (e.g., k6 or equivalent) and security testing fundamentals
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Experience with service virtualization, contract testing, or test containers for stable environment setups
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Familiarity with Playwright or equivalent frameworks (as a complement to Selenium)
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Background in regulated or high availability environments and on call participation for release validation
Experience & Education
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Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience
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5+ years of professional experience in software testing/quality engineering with 2+ years focused on automation
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Demonstrated experience leading code/test reviews and communicating trade‑offs, risks, and mitigation strategies to stakeholders
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $100,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
