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Préposé(e) aux chambres (sur appel) / Guestroom Attendant (On-Call)

Four Seasons -
Montréal, QC

Apply Now

Job details

Part-time
10 hours ago

Qualifications

Customer service
English
Cleaning
Guest services
Communication skills

Full job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Préposé(e) aux chambres

Le Four Seasons Hôtel Montreal est à la recherche d'une personne qui partage l'excellence et cherche à créer une expérience mémorable pour nos employés et nos invités . Nous recherchons une personne qui a une solide éthique de travail, un haut niveau d'intégrité , un souci de qualité , une sensibilité culturelle et un sens du service client.

À propos de Four Seasons Hôtel Montréal

Situé au cœur du Golden Square Mile de Montréal, le Four Seasons Hôtel Montréal offre bien plus qu’un simple séjour — nous proposons une véritable expérience de vie luxueuse. De la gastronomie de renommée mondiale au restaurant Marcus à la détente au spa Guerlain, classé cinq étoiles par Forbes, en passant par l’accès exclusif à Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d’élégance, d’hospitalité et de culture.

À propos du rôle :

Le préposé aux chambres est un membre important de l’équipe d’entretien ménager qui, dans son ensemble, est responsable de la propreté et du soin accordé aux détails dans l’hôtel et dans les résidences. Le préposé aux chambres est responsable de veiller à ce que toutes les chambres et résidences respectent les normes les plus élevées, comme dictées par les hôtels Four Seasons. Quand il y a un grand achalandage dans le lobby et en l’absence des équipiers à l’entretien, il doit aussi participer à accomplir ses responsabilités et tâches.

Ce que vous ferez :

Nettoyer les chambres attribuées selon les normes de l’hôtel et effectuer les tâches de lingerie.

Utiliser adéquatement les produits et équipements, en respectant les normes de sécurité.

Assurer un service attentionné : anticiper les besoins, répondre aux demandes et viser la satisfaction des invités.

Promouvoir les services de l’hôtel et offrir une touche personnalisée quand possible.

Maintenir un comportement professionnel : hospitalité, apparence soignée et uniforme propre.

Gérer les biens trouvés et les clés : signaler toute perte ou objet oublié.

Organiser les espaces de travail : rangement des salles de lingerie et entretien de l’équipement.

Communiquer avec les superviseurs : signalements de défectuosités, besoins de remplacement, risques ou situations suspectes.

Remplir les rapports et listes de contrôle avec précision sur demande.

Effectuer toutes autres tâches assignées par les superviseurs, y compris le ménage en profondeur.

Ce que vous apportez :

Deux ans d’expérience en entretien ménager en contexte luxueux ;

Être capable de pousser, tirer, soulever et transporter des charges allant jusqu’à 23 kg (50 lb) ;

Bonne compétence en communication; u n niveau débutant en anglais est suffisant pour répondre à des demandes simples et s’assurer que celles-ci sont répondues correctement

Excellentes aptitudes en service à la clientèle, à anticiper les besoins des invités et à aller au-delà de ces besoins.

Ce que nous offrons :

Couverture maladie complémentaire (dentaire, vision, assurance vie, médicaments, etc.)

Rabais au restaurant MARCUS et au spa

Journées de reconnaissance (employé du mois, anniversaires, années de service, etc.)

Repas offerts sur place (Café 1440)

Régime de retraite avec contribution de l’employeur

Congés payés incluant 2 jours fériés flottants par an

Programme de formation et de développement

Programme de voyage pour employés incluant des nuitées gratuites dans d'autres établissements Four Seasons (selon ancienneté et disponibilité)

Et plus encore !

La liste des tâches cidessus n’est pas exhaustive et peut évoluer selon les besoins de l’hôtel et les situations opérationnelles.

Notre organisation est un employeur engagé en matière d’équité et de diversité. Le masculin est utilisé uniquement pour alléger le texte.

Guestroom Attendant

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is commited to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Hôtel Montreal:

Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role:

The Room Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Room Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels. He/ She is also required to assist with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and House Attendant. This person also provides turndown service by offering a comfortable evening environment in guest rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in. We are looking for individuals who possess a high level of attention to detail and a strong work ethic.

What you will do:

Clean assigned guest rooms according to hotel standards and handle laundry duties .

Use cleaning products and equipment properly while following safety guidelines.

Provide attentive service by anticipating guest needs and addressing requests and concerns .

Promote hotel services and add a personalized touch whenever possible.

Maintain a professional appearance with a clean and presentable uniform .

Handle lost and found items and master keys responsibly , reporting any loss immediately .

Keep work areas organized and ensure linen rooms are tidy , stocked , and locked when not in use.

Communicate with supervisors about damages, safety risks , suspicious activity , or supply needs .

Accurately complete checklists and reports as required .

Carry out other housekeeping duties assigned by supervisors , including deep cleaning tasks .

What you bring:

Two years of housekeeping experience in a luxury environment .

Ability to push, pull, lift, and carry items weighing up to 23 kg (50 lbs).

Good communication skills ; a beginner level of English is sufficient to respond to simple requests and ensure they are properly addressed .

Excellent customer service skills , with the ability to anticipate guest needs and go above and beyond expectations.

What we offer:

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).

Discounts at MARCUS Restaurant and the Guerlain Spa.

Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).

Complimentary meals per shift at Café 1440.

Employer- contributed retirement plan.

Paid vacation plus two additional floating holidays per year.

Strong training and development programs.

Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

And more!

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.

Apply Now

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