The Senior Association Manager (SAM) reports to the Director of Strategic Initiatives and sits above coordinator level on the BUKSA association team — a senior individual contributor with a meaningful external presence and the authority to make decisions on behalf of their files. This is not a support role. You will represent BUKSA at client meetings, lead conversations at the board and committee level, and serve as a trusted advisor to the associations in your portfolio. You bring your own judgment to the table — proactively identifying issues, making recommendations, and acting without waiting for direction. Our clients should experience you as a confident, capable extension of their leadership team.
You are accountable for exceptional service delivery across your assigned files, from day-to-day operations and member inquiries through to board communications and governance support.
You’ll also support association-hosted events and conferences, contributing to venue coordination, registration, speaker support, and on-site assistance. This role requires genuine schedule flexibility: some client relationships involve early morning or evening meetings, and participation in relationship-facing events — including golf tournaments and industry socials — is part of how we show up for our clients.
Accountabilities
Association Management and Client Liaison
- Create and manage annual association timelines; review contract scope regularly to ensure work aligns with the client agreement.
- Serve as the primary client contact, providing informed guidance to Boards and key contacts on strategy, governance, policies, and operational best practices - and bringing in senior BUKSA team members when additional expertise adds value.
- Manage files, data, and association supplies in adherence with BUKSA's standards.
Board, Committee & Annual Meeting Support
- Coordinate Committee, Board, and AGM meetings - scheduling, logistics, technology setup, and on-site coordination as required.
- Prepare and distribute meeting materials including agendas, minutes, slides, and reports; lead discussion, take minutes, and manage meeting technology as needed.
- Following meetings, issue approved minutes, Certificates of Participation, and other required documentation.
Membership & Customer Service
- Manage the association membership system end-to-end, including renewals, invoicing, payments, member inquiries, and regular reporting.
- Prepare and distribute membership surveys and program evaluations.
Sponsors & Finances
- Develop and maintain annual association budgets; assist with financial management including invoicing, expense uploads, and adherence to internal financial processes.
- Support sponsorship through sales follow-up, maintaining sponsor lists, and fulfilling sponsor benefits; prepare and submit grant applications as applicable.
Association Promotions & Marketing
- Draft member newsletters, social media content, and promotional collateral; liaise with designers and printers as needed.
- Maintain association website content and manage relationships with web hosting, developers, and IT support providers.
Awards & Funding Programs
- Administer association award and funding programs end-to-end - from calls for nominations through application review, recipient notification, and recognition coordination.
Conference and Event Support
- Support association conferences and events as needed across logistics, sponsorship, speaker management, budgets, and on-site execution.
- Other duties as may be required.
Skills and Other Requirements
- Undergraduate Degree or Diploma from an accredited institution, or equivalent experience.
- 3+ years administrative experience.
- Comfortable with AI tools and eager to adopt new technology; we're building an AI-first team and expect every staff member to contribute to that evolution.
- Experience organizing conferences and events considered an asset.
- Strong written communication skills - you'll be drafting minutes, newsletters, reports, and promotional materials regularly.
- A professional presence and the confidence to communicate effectively with board members and senior stakeholders.
- Smart about knowing when to bring in support — you manage your files independently, but you're not afraid to ask for help.
- A genuine alignment with BUKSA's commitment to excellence, client care, and continuous improvement.
- Experience working with or supporting boards, committees, or governance processes considered an asset.
- Experience organizing conferences and events considered an asset
- Technical competence in platforms such as Microsoft Office, Member365, sli.do, SurveyMonkey, and other conference and Association Management platforms considered an asset.
- Driver’s license and own vehicle required.
- Based in Calgary and comfortable working independently in a remote environment.
- French speaking and writing abilities considered an asset.
Pay: From $55,000.00 per year
Work Location: Remote
