Finning Canada
1
Permanent
Reporting to the Rental Operations Manager, this position is responsible for fulfilling all specifications of assigned Rental Projects as the lead for managing the project from on-rent fleet equipment, administrative aspects, invoicing, service failure analysis, subcontracts and coordinating service and maintenance of all equipment, and work site safety and permitting protocols. Specifications includes ability to adapt to shifting priorities, oversight on equipment tracking and audits, project costing, reporting, customer invoicing and billing of all project related fees and charges and 3rd party accounts payable. Understanding and comprehension of all safety policies and guidelines including identifying hazardous or hazardous situations and take appropriate action with ensuring employee safety utilizing the JHA process.
Rental Project Management
Manage project contract compliance for the duration of the project, including liaising with customer on reporting requirements, analysis and reconciliation of contract profitability and components, develop and maintain strong collaborative working relationships with internal partners and customers, distribute timely, accurate and professional reports to internal stakeholders and customers
Project Management includes but not limited to: risk assessment and management, scope change management and discerning recoverability / warranty / re-work, maintenance, equipment inventory management, equipment delivery schedules, manage project budget, job costing, profit loss audit
Document control for internal drawings, SOP’s, incoming drawings & specs from customer and vendors
Collaborate with Rentals Project Manager to define scope of work, sequence of operations, required resources internal / external, schedule as defined by sales package to customer
Complete and submit equipment preps and technician requests as required
Complete and submit Service Request for additional work / repairs as required
Schedule and chair project kick off and progress meetings both internally and externally
Provide project progress reporting internally / externally
Review and approve Finning service or 3rd party invoices for recovery or absorption
Review and approve all Proformas monthly
Advise, plan, and oversee execution of changes to equipment on projects whether additions, deletions, or change outs
Review critical invoices with customer, manage disputes and discrepancies by working with stakeholders
Develop communication plan and maintain point of contact for customers and service, lead meetings (kick-off, progress, close-out)
Plan & execution of delivery, installation, commissioning, maintenance planning and demobilization
Equipment sourcing as required by customer
Manage Rental Process for Projects with Key Controls and Audits
Successfully recover costs on 3rd party services (freight, fuel, S&C, demobilization & services)
Manage on-rent fleet and ensure real-time updates in appropriate ERP & data systems
Identify upfront and recover all customer changes to scope of work
Ensure accurate maintenance of rental projects
Maintain oversight, and delegate tasks for monthly project health with invoicing, servicing and customer check-ins
Work with SA to ensure AP is completed as required
Work with Fleet to Coordinate Preventative Maintenance scheduling
Confirm with Site and Service for all coordinated times
Customer Interaction/Communication
Manage customer interactions by responding to coming service, warranty and customer inquiries telephone calls, informing customers of repairs, service reports and estimated time of completion of job in compliance with Finning’s Customer Service Commitment.
Respond and manage all incoming service, warranty and customer inquiries
Responsible to ensure compliance with service related policies (WO signing, travel, etc.)
Advises customer on additional options/repairs
Provide estimate completion date based on identified scope of work and communicate completion date with all stakeholders internal and external
Responsible for the escalation in making a decision on whether to troubleshoot repair in shop or field
Finalize and document all information on the customer interview form
Service Process Management
Manage service work orders and job files in compliance with Service Operational Excellence process and procedures, including managing Service Work in Progress (SWIP), creating, maintaining and archiving service work orders and job files.
Establishes scope of work for the job and compile machine information, warranty, CAT, machine history, product improvement program (PIP) and Product Support Programs (PSP) letters and all technical information required for the job binder
Requests and receives purchase orders (PO)
Determine goodwill and warranty requirements and present findings
Education & Experience:
Post-secondary education in related field or equivalent work experience
1-3 years administrative experience
Minimum 2 years-experience in Rentals or Service Environment
Project Management training or equivalent experience would be considered an asset
Experience in either or a combination of fleet management, fleet technical dispatch or contract management an asset
Experience in Documentation Control, Accounting/Financial or Business Management an asset
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
