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Operations Automation Specialist (AI Specialist)

Mitrex -
Etobicoke, ON

Apply Now

Job details

Full-time
21 hours ago

Qualifications

Web design
Adobe Photoshop
Sales
Digital marketing
APIs
Google Ads
AI
Figma
Communication skills

Full job description

About us

Mitrex is a leading BIPV manufacturer, dedicated to integrating cutting-edge solar technology with modern architectural design to create energy-efficient, aesthetically pleasing building solutions. Our expert team leverages innovative engineering and sustainable practices to empower communities and businesses to embrace a greener future.

Operations Automation Specialist (AI Specialist)

In-Person - Toronto

Etobicoke, ON M9W 2Z4

Company Description:

We are global leaders in sustainable building envelope solutions. We specialize in manufacturing, developing, and integrating renewable energy technologies, modern architectural products, and high-performing wall systems to create sustainable and energy-efficient buildings. Our commitment to environmental responsibility and cutting-edge technology drives us to revolutionize the construction industry. Join us in our mission to provide aesthetically pleasing, durable, and energy-efficient products and solutions that transform the way we build.

Role Overview:

We are looking for an Operations Automation Specialist (AI Specialist) to design, build, and maintain the automated systems that run our business. You will work across Salesforce, Clay, Apollo, and Zapier to eliminate manual work, accelerate response times, and make our internal processes run without human intervention.

The scope covers the full operations stack: outbound prospecting, inbound lead handling, Salesforce data management, sample and quote request workflows, internal approval flows, and forecasting pipelines. If a human is doing something repetitive today, you will find a way to automate it.

Key Responsibilities:

Outbound & Prospecting Automation

Design and operate AI-driven prospecting pipelines that identify, enrich, score, and engage ICP-fit accounts with minimal human input

Use AI to generate personalized outreach copy, research summaries, and account context at scale

Build enrichment workflows that combine multiple data sources into clean, research-rich prospect records pushed directly into the CRM and outreach platforms

Run autonomous sequences and A/B tests, with engagement data flowing back into the CRM for continuous learning

Inbound Lead Response Automation

Build AI workflows that read, classify, and respond to inbound leads within minutes — no manual triage

Route leads to the correct rep, territory, or queue automatically based on company size, industry, intent, and source

Enrich inbound records with AI-generated research before they ever reach a human, so reps receive fully briefed leads rather than raw form fills

Trigger intelligent follow-up sequences when leads go cold, respond to specific signals, or take high-intent actions

Internal Operations & Request Workflows

Automate sample request processing end-to-end: capture, inventory check, approval routing, and fulfillment notifications

Build quote and estimation workflows that pull account data, apply pricing logic, and generate AI-assisted drafts for rep review

Surface the right information to the right person at the right moment through automated internal notifications — deal stage changes, overdue tasks, approval requests

Automate recurring reporting so weekly pipeline summaries, activity logs, and ops metrics compile and distribute themselves

Forecasting, Reporting & Pipeline Visibility

Build dashboards that give leadership real-time visibility into pipeline health, stage conversion, and forecast accuracy

Set up automated forecast reminders and data validation checks so pipeline data stays current without manager follow-up

Connect pipeline data to estimation and capacity planning so delivery timelines are informed by live signals

CRM Administration & Automation

Own the CRM as the system of record — configure fields, objects, validation rules, layouts, and permissions

Build and maintain automated flows for data entry, field updates, task creation, and record routing

Eliminate manual data entry by populating records from enrichment tools, web forms, email replies, and API triggers

Design lead scoring, lifecycle transitions, and assignment rules so records always reach the right owner at the right time

Maintain data hygiene: deduplication, normalization, and decay prevention

Digital marketing support as needed.

Qualifications:

2–5 years in ops, sales ops, or automation; able to build flows, configure systems, and manage data without developer support

Hands-on experience embedding AI (Claude, ChatGPT, or equivalent) into production workflows to generate, classify, or transform content

Proven experience building multi-step, conditional workflows that connect four or more tools in a live environment — including enrichment, scoring, and sequence triggers

Working knowledge of CRM, sales engagement, and enrichment platforms (Salesforce, Apollo, Clay, Zapier, or equivalents)

Process-first mindset: you map workflows before you build them and document what you create

Strong communicator who can explain automations to non-technical stakeholders

Nice to Have:

Salesforce certification

Background in a sales, SDR, or customer-facing ops role — you've lived the manual processes you'll be automating

Graphic and web design experience (Adobe Suite, Photoshop, Figma)

Digital marketing tools experience (Brevo, GA4, Google Ads, LinkedIn Ads, Meta Ads)

Benefits:

Performance bonus tied to operational efficiency and pipeline metrics

Extended health, dental, and vision coverage

Annual learning & development opportunities

Process:

We are an equal-opportunity employer that welcomes all candidates from diverse backgrounds. Candidates who are legally entitled to work in Canada (without employer sponsorship) and can commute to the office daily are welcome to apply.

AODA Considerations:

Mitrex & Cladify Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

‍

Send your CV to [email protected]

Apply Now

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