It service desk analyst Jobs

Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
User Support Technician
Hy-Tek Computer Sales and Service Ltd. —Rocky Mountain House, AB
- $35.50–$49.07 an hour
- Full-time
- English
- Windows
- Microsoft Office
- Dental care
- Vision care
Quick apply
3d
Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk
Visique —Montréal, QC
- Call to connect
- Bilingual
- English
- Microsoft Office
Quick apply
10d
Co-op Service Desk Technician - Fall 2026 (September - December) - London, Ontario (IN OFFICE)
Info-Tech Research Group International —London, ON
- Azure
- Customer service
- English
Quick apply
Project Team Engineer
403Tech —Calgary, AB
- English
- Computer networking
- Communication skills
Murex Credit/Rates Functional Support – Front Office (ENG)
CGI —Montréal, QC
- Full-time
- Bilingual
- English
- Profit sharing
- Employee stock purchase plan
Quick apply
Bilingual Service Desk Analyst- Remote
Compugen Inc —Canada
- $46,000–$66,000 a year
- Weekends as needed
- Remote
- Bilingual
- Computer Science
- Customer service
5d
Service Desk Analyst
Vena Solutions —Canada
- $59,500–$80,500 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Windows
- Dental care
- Employee assistance program
Quick apply
Help Desk Engineer - Remote Canada Only
Blue Mantis —Canada
- $25–$28 an hour
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Bilingual Service Desk Analyst
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
14d
IT Customer Support I – Service Desk
Alberta Health Services —Edmonton, AB
- $29.23–$35.71 an hour
- Weekends as needed
- Customer service
- Communication skills
5h

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Bilingual Service Desk Analyst- Remote
Compugen Inc —Canada
Développer, mettre en œuvre et/ou participer à la préparation des articles de base de connaissances et/ou de la documentation pour l'utilisation au Service Desk…
$46,000–$66,000 a year
5d

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Tier 2 Help Desk Analyst

Keeran Networks
Edmonton, AB

Quick apply

Job details

Permanent

Qualifications

System administration
Communication skills
Time management
Help desk

Full job description

Company Description

Keeran Networks is a rapidly growing Managed Services Provider headquartered in Edmonton. We have an excellent team, great work environment and wonderful clients to work with. We are currently seeking a full-time Help Desk Analyst (Tier 2) to be based in our Edmonton office.

As a Managed Services Provider, we tend to be exposed to more technologies than most internal IT positions, and we certainly support a broader variety of network environments. The pace and demands of our environment are also much greater than an internal IT position. The successfully candidate will be a highly organized individual who is a great communicator.

Job Description

Provide exceptional front line support to clients from many different industries, ranging from dental offices to car dealerships
Deal with tickets escalated from tier 1, and mentor staff at tier 1
Interact with clients remotely via telephone (60%) and in person at their locations (40%)
Provide complete support for client environments including hardware, operating systems, line of business applications and network equipment
Work with vendor support on behalf of our clients to ensure their support issues are resolved
Escalate tickets to tier 3 as required, and ensure that all steps have been properly documented before escalating
Use, update and contribute content to our internal knowledge base
Client site visits to resolve issues within skillset
Implementation projects as required and able, such as desktop deployments
Maintain a calm and professional attitude even when dealing with stressful situations
Earn the trust and respect of clients
Works on obtaining industry certifications to further career path
Time entry in real time

Qualifications

Education: 1-2 years of relevant study and diploma preferred, but relevant work experience can be a substitute
At least 3 years of experience in a Help Desk or System Administration role
Preference will be given to candidates who have previous been employed at a Managed Services Provider
Relevant industry certifications are an asset
Experience with Windows desktop and server support and networking
Strong and effective oral and written communicator
Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
Professional, responsive, and positive work attitude is essential

Additional Information

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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Refine Your Search

Tier 2 Help Desk Analyst

Help Desk Analyst

User Support Technician

Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk

Co-op Service Desk Technician - Fall 2026 (September - December) - London, Ontario (IN OFFICE)

Project Team Engineer

Murex Credit/Rates Functional Support – Front Office (ENG)

Bilingual Service Desk Analyst- Remote

Service Desk Analyst

Help Desk Engineer - Remote Canada Only

Bilingual Service Desk Analyst

IT Customer Support I – Service Desk

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