It service desk analyst Jobs

IT Service Desk Analyst
Buchanan Technologies —Charlottetown, PE
- $35,360 a year
- Weekends as needed
- Hybrid work
- Hospitality
- Microsoft Outlook
- Computer Science
- Dental care
- Paid time off
Quick apply
6h
User Support Technician
Hy-Tek Computer Sales and Service Ltd. —Rocky Mountain House, AB
- $35.50–$49.07 an hour
- Full-time
- English
- Windows
- Microsoft Office
- Dental care
- Vision care
Quick apply
3d
Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk
Visique —Montréal, QC
- Call to connect
- Bilingual
- English
- Microsoft Office
Quick apply
11d
Co-op Service Desk Technician - Fall 2026 (September - December) - London, Ontario (IN OFFICE)
Info-Tech Research Group International —London, ON
- Azure
- Customer service
- English
Quick apply
Project Team Engineer
403Tech —Calgary, AB
- English
- Computer networking
- Communication skills
Murex Credit/Rates Functional Support – Front Office (ENG)
CGI —Montréal, QC
- Full-time
- Bilingual
- English
- Profit sharing
- Employee stock purchase plan
Quick apply
Bilingual Service Desk Analyst
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
14d
Service Desk Analyst
Vena Solutions —Canada
- $59,500–$80,500 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Windows
- Dental care
- Employee assistance program
Quick apply
Help Desk Engineer - Remote Canada Only
Blue Mantis —Canada
- $25–$28 an hour
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Bilingual Service Desk Analyst- Remote
Compugen Inc —Canada
- $46,000–$66,000 a year
- Weekends as needed
- Remote
- Bilingual
- Computer Science
- Customer service
5d
Bilingual French Service Desk Analyst
Buchanan Technologies —Charlottetown, PE
- $38,896 a year
- Weekends as needed
- Hybrid work
- Bilingual
- Hospitality
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
3h
Analyst (Support & Operations)
HCLTech —Mississauga, ON
- Windows
5h

More jobs to discover

Find similar jobs that you might be interested in.

Journeyman HVAC Technician
ATCO Frontec —Saskatoon, SK
Class 5 license and clean drivers abstract is required. Work may also include projects within the trade to install, maintain, repair and overhaul central air…
$42.33 an hour
Quick apply
Fire Alarm Technician
Maple Armor Group Corporation —Greater Toronto Area, ON
Completion of Canadian Fire Alarm Association (CFAA) program with valid license. Valid and clean G driver's license required. Job Types: Full-time, Permanent.
$55,000–$75,000 a year
Quick apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Service Desk Analyst
Compugen Inc —Canada
Un minimum de deux ans d'expérience dans un rôle de service à la clientèle ou d'assistance technique (dépannage, configuration, installation, suivi des…
$23–$26 an hour
14d

I want to receive the latest job alerts for it service desk analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service desk analyst jobs near

Analyste jobs in Montréal, QC

Front Office Specialist jobs in Montréal, QC

Operations Analyst jobs in Mississauga, ON

Service Desk Analyst jobs in Charlottetown, PE

IT Support jobs in Charlottetown, PE

Service Desk Analyst jobs in Regina, SK

Data Analyst jobs in Mississauga, ON

Service Desk Analyst jobs in Ottawa, ON

Service Canada Centre jobs in Oshawa, ON

Analyst jobs in Ontario

Service Desk Analyst jobs in Beaumont, AB

Service Desk Analyst jobs in Hamilton, ON

Technicien Réparation Équipement Électronique jobs in Varennes, QC

Technicien Comptable jobs in Lanaudière, QC

Technicien Helpdesk jobs in Boisbriand, QC

Technicien Informatique jobs in Brossard, QC

Technicien En Sante Animal jobs in Montréal, QC

Service Desk Analyst jobs in Ontario

Service Desk Analyst jobs in British Columbia

Service Desk Analyst jobs in Alberta

IT Service Desk Analyst

Buchanan Technologies -
Charlottetown, PE

Quick apply

Job details

Permanent | Full-time
$35,360 a year
6 hours ago

Qualifications

Jira
Hospitality
Computer operation
TCP
ITIL Certification
Microsoft Outlook
Computer Science
Customer service
iOS
English
Windows
Technical support
High school diploma or GED
DHCP
Quality assurance
Bachelor's
Continuous improvement
Hospitality Management
IT support
Computer networking
DNS
ServiceNow
Computer skills
Typing
TCP/IP
Associate's degree
Communication skills
Active Directory
CompTIA A+
Information Technology
VPN

Full job description

Service Desk Analyst
Customer Support & Technical Services

Location: On-Site Charlottetown
Schedule: 40 hours weekly, 8-hr shifts falling within 9AM-9PM AT
Training Schedule: 1-2 Weeks Monday-Friday 10AM-630PM AT

About the Role
At Buchanan Technologies, our Service Desk Analysts are the first point of contact our customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.
This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.
Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You'll Do
Customer Experience

Deliver friendly, professional, and empathetic support to end users
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role
We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge
Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24x7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities
Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.
Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries

Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to diversity, equity and inclusion work environment for all. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected statute under Canadian Human Rights Commission. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Types: Full-time, Permanent

Pay: $35,360.00 per year

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
Paid time off
RRSP match
Vision care

Application question(s):

This position is on-site in our Charlottetown PEI office. Are you able to work on-site?

Location:

Charlottetown, PE (required)

Work Location: In person

Quick apply

Refine Your Search

IT Service Desk Analyst

User Support Technician

Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk

Co-op Service Desk Technician - Fall 2026 (September - December) - London, Ontario (IN OFFICE)

Project Team Engineer

Murex Credit/Rates Functional Support – Front Office (ENG)

Bilingual Service Desk Analyst

Service Desk Analyst

Help Desk Engineer - Remote Canada Only

Bilingual Service Desk Analyst- Remote

Bilingual French Service Desk Analyst

Analyst (Support & Operations)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for it service desk analyst

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected