Job Type: Permanent
Work Model: Hybrid
Reference code: 131230
Primary Location: Toronto, ON
All Available Locations: Toronto, ON
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
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Have many careers in one Firm.
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Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
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Learn from deep subject matter experts through mentoring and on the job coaching
A Deloitte Program Delivery role involves leading the end-to-end delivery of projects, collaborating with various stakeholders, ensuring effective outcomes and significant business impact through strategic collaboration, clear communication, and alignment with business goals. Your leadership will be pivotal in managing cross-functional teams, optimizing delivery processes, and fostering a customer-centric approach. You will drive continuous improvement, engage stakeholders, and develop high-quality solutions that are delivered on time and within budget. The ideal candidate will possess strong project management, communication, analytical, and problem-solving skills, with a PMP certification, recommended. He or she will also be a leader and mentor, committed to achieving excellence and driving success for clients and business investments.
Key Responsibilities:
Delivery Management:
- Focus on delivering the right customer and business outcomes by engaging with product teams and ensuring proper structure, skills, and measurement metrics.
- Champion delivery using appropriate methodologies (Agile, SAFe, Kanban, Waterfall, etc.), work with Product Managers to drive priorities and execution, customize delivery methods, and remove roadblocks.
- Foster excellence within delivery teams by ensuring quality processes and standards, engaging in value delivery, and encouraging experimentation with new techniques/tools (e.g., GenAI).
- Drive lean solutions through rapid experimentation, engaging with customers throughout the delivery lifecycle.
- Ensure inclusive and diverse teams, drive engagement, remove obstacles, coach team members, and focus on employee satisfaction and efficiency improvements.
- Leverage AI-powered analytics and insights to inform program planning, risk management, resource allocation, and performance tracking.
Functional Delivery:
- Collaborate with stakeholders to define, develop, and maintain a strategic product roadmap that aligns business objectives and client requirements.
- Facilitate the creation, refinement, and review of user stories to ensure clear requirements, acceptance criteria are defined and aligned with the product vision and roadmap.
- Leverage AI technologies to enhance delivery efficiency, automate routine tasks, support data-driven decision-making, and encourage innovation within delivery teams.
- Coach teams and Product Owners on Agile best practices, backlog refinement, AI concepts, tools, and best practices etc. to promote talent development including upskilling to build AI literacy within the team.
- Proactively removes impediments, facilitates stakeholder communication, and ensures transparency of team activities.
- Collaborates with other Scrum Masters, participates in Agile Release Trains (ART), and fosters cross-team effectiveness.
- Demonstrates strong organizational, communication, problem-solving, and interpersonal skills to effectively support Agile teams.
Project Management:
- Demonstrate expertise in SDLC methodologies (Waterfall, Agile, SAFe, Lean, Kanban), engage in planning and refinement, ensure quality, and drive risk management and optimization.
- Exhibit excellent communication skills, serve as the contact for value achievement, facilitate workshops, and collaborate with engineering teams.
- Draft program, including executive, status updates to proactively communicate risks and issues to senior leadership and stakeholders, ensuring transparency, timely escalation, and effective resolution strategies.
- Maintain expert knowledge of project delivery tools like Azure DevOps and Jira.
- Quickly acquire domain-specific knowledge to drive product value and align with organizational goals.
- Ensure AI solutions comply with regulatory, ethical, and data governance standards, and establish best practices for responsible AI use.
Program Delivery:
- Work collaboratively with product, experience, engineering, infrastructure, security/risk, and other cross-functional teams; manage conflicts and foster innovation.
- Engage stakeholders at all levels, build relationships, foster a culture of co-creation, and align perspectives for quality solutions.
- Review and report on program financials, innovation, and engagement at a broader, program-wide level.
- Spread knowledge through community sessions and provide program-level examples of quality solutions.
- Identify and implement AI tools and automation opportunities to streamline workflows, reduce manual effort, and drive continuous improvement across program delivery.
Required Qualifications:
- Bachelor's or Master's degree in Business, Computer Science, Engineering, or related field.
- For Senior Consultant: Minimum 6+ years of experience in consulting, technology, or a relevant industry role.
- For Manager role: Minimum 8+ years of experience in consulting, technology, or a relevant industry role, with proven leadership in delivering medium / large-scale programs.
- Proficient in Software Development Life Cycle (SDLC) methodologies, including Agile and SAFe frameworks.
- Project Management Professional (PMP) Certification, is highly recommended.
Skills and Competencies:
- Proficiency in project planning, execution, tracking, and risk management.
- Ability to lead, manage, and develop diverse teams.
- Strong ability to analyze situations, identify issues, and develop effective solutions.
- Excellent verbal, written, and interpersonal communication for client and stakeholder engagement.
- Possess strong upward management skills
The salary range for this position is $80,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
