toronto on computer hardware technician Jobs – 65 Openings This Week

Lead Technician
Amba Health and Care Canada Ltd —Toronto, ON
- $60,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
Quick apply
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Senior Security Solutions Technician Toronto, ON (Mississauga)
BEARCOM CANADA CORP —Toronto, ON
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Lead Technician

Amba Health and Care Canada Ltd
Toronto, ON

Quick apply

Job details

Permanent | Full-time
$60,000 a year
3 days ago

Qualifications

Bilingual
French
Customer service
English
Technical support
High school diploma or GED
Driving
Computer skills
Communication skills
Driving Licence

Full job description

About Amba

Amba Health and Care is transforming how seniors are supported across the UK, US, and Canada. Our technology connects passive sensors with intuitive software, giving caregivers real-time insights to deliver more personalised, efficient care - helping to solve one of the biggest challenges of an ageing population.

Overview

We are seeking an experienced, self-driven Lead Technician to spearhead Amba’s on-the-ground operations across Canada. In this senior hands-on role, you will lead the deployment, configuration, and ongoing support of our sensor-based resident safety platform in senior living communities nationwide.

As the most senior technician in Canada, you will combine direct technical delivery with stock management and cross-functional coordination - ensuring installations run smoothly, issues are resolved swiftly, and customers receive outstanding service. Full product training will be provided.

This role combines on-site and virtual (home-based) work.

Key Responsibilities

Installation & Technical Delivery

Install, configure, and commission Amba devices and gateway systems at customer sites across Canada, in line with site specifications.
Perform on-site service visits to diagnose, repair, or replace system components as needed.
Verify proper system operation and perform functional testing before project or ticket completion.
Support the scoping and preparation of new installations, liaising with Customer Success Managers (CSMs) and internal teams to ensure readiness

Remote Support

Monitor support channels and provide remote technical support via phone, email, and online tools - troubleshooting and resolving customer issues promptly, and escalating complex cases to the appropriate internal teams where necessary.

Team & Subcontractor Leadership

Build and maintain relationships with on-site maintenance contacts to optimise remote troubleshooting and reduce site visit frequency.
Act as the senior technical point of contact for Canada — providing guidance and mentorship to junior technicians, and supervising subcontractors during installations and service visits.

Customer & Stakeholder Communication

Maintain clear, professional communication with customers, facility staff, residents, and family members, representing Amba with care and clarity at all times.

Inventory & Stock Management

Manage Canadian regional stock of hardware, spare parts, and installation materials — maintaining accurate inventory records, monitoring levels proactively, and coordinating replenishment with suppliers before critical thresholds are reached.
Hold a working stock of replacement parts at home; configure and ship replacement units to customers or technicians upon request.
Coordinate with Accounts and CSMs to ensure all stock movements and orders are accurately reflected in billing and financial records.

Administration & Documentation

Maintain clear and detailed documentation of service tickets, site visits, stock movements, and customer interactions.
Track and reconcile incoming and outgoing shipments, including any returns or warranty replacements, ensuring chain-of-custody documentation is complete.
Manage company-provided tools, equipment, and assets responsibly, reporting damage, loss, or replacement needs promptly.
Support project reporting and administration tasks, contributing to internal reviews and continuous improvement initiatives.

Travel

Travel to customer sites up to 75% of the time (overnight travel required).

Must Have

High school diploma or equivalent required.
3-5 years of experience as a technical support representative, installer or service technician for any system combining hardware and software.
Proven track record in stock or inventory management, including ordering, reconciliation, and supplier liaison.
Strong computer literacy; confident working with web-based platforms, configuration tools, and mobile apps.
Excellent communication, documentation, and customer service skills with the ability to engage clearly with non-technical users.
Demonstrated ability to provide clear, patient, and effective technical support via phone and email.
Ability to work independently with minimal supervision and manage multiple priorities.
Comfortable lifting up to 50 lbs and using standard hand tools and ladders.
Must have a valid driver’s license and be able to travel regionally and nationally as needed.
Access to secure home storage space for equipment and spare parts.

Bonus

Experience working in senior living or healthcare environments is an asset.
Bilingualism (English and French) is an asset.

Compensation and Benefits

Salary: CA $60,000
Laptop and home office equipment if needed
5% RRSP and DPSP match*
24 days PTO + company-approved holidays
Comprehensive group benefits including health, dental, life insurance and AD&D*

*Note: benefits start after a three month waiting period.

Background Checks

This role is subject to a driver's abstract (3-year driving record) and a criminal record check, conducted with the candidate's consent, prior to an offer of employment.

Pay: $60,000.00 per year

Benefits:

RRSP match

Experience:

Technical support: 3 years (required)

Willingness to travel:

75% (required)

Work Location: On the road

Quick apply

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Lead Technician

Operator II - Customer Support Center

Senior Security Solutions Technician Toronto, ON (Mississauga)

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