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Field Operations Manager - New Installations & Modernizations

Schindler -
Edmonton, AB

Apply Now

Job details

Qualifications

Management
Microsoft Office
Construction
Leadership

Full job description

Location: Edmonton, AB, Canada
Job ID: 85930

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Field Operations Manager - New Installations & Modernizations

Your main responsibilities

The Field Operations Manager - Alberta is responsible for managing new installation & Modernizations operational activities through conforming to customer and company requirements as related to new construction project, safety, cost improvement and customer satisfaction in support of Branch/District objectives. They have responsibility for managing and maintaining best practices in sales, coaching and training field employees as well as health and safety requirements.

People Management

Provide leadership and direction for the operational functions in alignment with local strategies and Corporate and District/Branch objectives
Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
Interface with IUEC Representation to foster positive labor relations
Understand financial goals and expectations of company
Plan, develop and implement strategies to aid negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
Review and understand information on our current offerings to mentor and guide negotiations
Support managers in their pursuit of potential customers to drive and support strategic growth objectives
Support NI & MOD sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions
Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Safety and Supervision

Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
Ensure exceptional quality standards, training and performance of field personnel
Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
Coach hourly field employees Company’s methods of quality, productivity and safety
Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
Review of time tickets for accuracy and maintain vacation schedules
Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Process and Quality Management

Monitor job completion check points and implement required corrective action in order to drive service delivery performance to BDP model
Ensure maintenance work meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
Manage ongoing program of field audit to assurance conformance of performance standards of quality, completeness and safety.
Implement service delivery management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
Provide technical support to Sales and Field employees
Ensure ISO compliance

Customer Service and External Relations

Liaise with property management representatives/building owners
Ensure compliance with government regulatory requirements
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
Demonstrate to customers that they are receiving fair value for their expenditures
Communicate with and influence business agents, inspectors, etc., in resolving disputes
Monitor service calls in assigned portfolio to eliminate repetitive calls
Maintain and manage pro-active relationships with Union business agent

What you bring

Post Secondary – preferably in Business or Engineering
5-8 years in elevator industry or related experience, or a similar industry, with at least 3-5 of those years is a senior supervisory or management position

Critical Skills

Proficient in MS Office
Construction Managerment Knowledge
Coaching and Mentoring: ability to motivate and guide team members
Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance
Leadership: Possess solid leadership skills
People Management: Ability to select, train, supervise and evaluate staff
Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
Presentation: Ability to present materials clearly
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation
Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

This is a current open role, and no artificial intelligence is utilized in the hiring or evaluation process. Our approach ensures fairness, compliance with provincial legislation, and recognition of the unique contributions each team member brings.

What’s in it for you?

Competitive Salary (commensurate with experience)
Competitive Bonus Incentive Program or Commission Plan
Wide range of professional and leadership development opportunities
Competitive Extended Health, Dental & Vision Plans
Generous Paid Time Off Plans
Tuition Reimbursement Program
Competitive Group RRSP with Company Match

Apply Now

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Field Operations Manager - New Installations & Modernizations

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