JOB SUMMARY
We're Cirface, a Systems Improvement Consultancy on a mission to eliminate workplace burnout. We help overburdened marketing teams optimize how they work through process improvement and workflow automation — reducing project timelines, improving visibility, and cutting unnecessary costs.
As a Solutions Engineer (Asana Consultant) you will play a critical role in helping our customers understand the value of continual process improvements. Through your deep product knowledge of process optimization, work management tools, and automated workflows, you will help to improve the way our customers work.
From training a small team on how to use Asana to building and implementing complex workflows during live training workshops, you will be responsible for the success of all our customer projects and training. You will coordinate and leading consulting sessions with enthusiasm, and an analytical approach to engage customers, showing our knowledge in strategy and execution.
Members are expected to be available in Eastern Time Zone.
RESPONSIBILITIES
- Lead live workshops and training calls with our customers
- Establish a training plan and onboard new members to the work management tool
- Work synchronously and asynchronously with customers reviewing use cases and best practices
- Work with internal product stakeholders to deliver customer feedback and solutions back to the customer
- Co-create and map out critical workflows
- Provide dedicated support and office hours via Slack and Asana (ET)
- Work with Marketing to create communication and training materials as needed
- Analyze complex business problems and determine a solution
- Coordinate the development of documentation to enable implementation and turnover to the client
- Support Sales by conducting Asana product walkthroughs and demos bringing the deal closer to a won opportunity
- Provide project status updates, monitor resource allocation, and track time to ensure your projects stay within scope and budget
- Maintain comprehensive project documentation
EXPERIENCE
- Expert level Asana knowledge
- Familiarity with tools like Airtable, Monday, Notion, HubSpot, and ClickUp
- Experience with creating custom demos from scratch and running proof-of-concept motions to mirror customers’ needs
- Familiarity with BI tools
- Demonstrated success dealing with ambiguity in a high growth environment - capable of prioritizing complex workloads and demanding stakeholders
- Inherent technical understanding of how systems integrate as well as the tooling and ecosystems around them
- Experience responding to technical questions and security requirements from customers
- A storyteller who is comfortable with leading calls of 5-100 people at a time
- Excellent written and oral communication skills
- Ability to think dynamically and answer customer questions on the fly
- Experience developing technical documentation including storyboarding, business requirements, SOPs, flowcharts, use cases and presentations
- Experience with process mapping software
- Dedicated, detail-oriented, conscientious team player
- Ability to communicate effectively and efficiently
- Excellent analytical and project management skills
- English proficiency
- French proficiency
If you are passionate about driving change and helping organizations achieve their goals, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision care
- Work from home
Application question(s):
- Where would you place yourself? Asana novice, intermediate, or expert?
Language:
- English (required)
- French (required)
Location:
Work Location: Remote
