We’re looking for a technically credible Mobile Engineering Manager to lead the delivery and evolution of native mobile experiences. This role sits at the center of how Customers interact with their benefits across native iOS and Android applications, supported by mobile backend services and quality engineering.
This is a high‑impact, highly visible role that blends people leadership, technical judgment, and disciplined delivery. You’ll lead engineers across iOS, Android, Mobile Backend, and Mobile Quality Engineering, partner closely with Product and UX, and ensure the team delivers reliable, customer‑centric experiences with confidence and predictability.
If you enjoy shaping teams, planning execution, and staying close to the technology, this role offers both challenge and opportunity.
Position Responsibilities:
- Lead and Grow High‑Performing Mobile Teams
- Lead, coach, and develop engineers across native iOS, native Android, Mobile Backend, and Mobile Quality Engineering.
- Build a culture of ownership, accountability, collaboration, and continuous improvement.
- Support hiring, onboarding, feedback, performance management, and career growth.
- Create an environment where engineers feel supported, challenged, and empowered to do their best work.
- Own Planning, Delivery, and Execution
- Own end‑to‑end delivery for mobile initiatives — from planning through execution, release, and ongoing support.
- Lead quarterly Program Increment (PI) planning, ensuring alignment to business priorities, dependencies, and team capacity.
- Translate PI goals into clear sprint plans with realistic commitments.
- Ensure teams commit to sprint objectives, manage scope actively, and deliver predictably.
- Own sprint execution health, including burndown tracking, backlog health, and delivery visibility.
- Use Jira boards and agile ceremonies to maintain transparency and focus.
- Act as the primary escalation point for delivery risks, dependency challenges, and production issues.
- Provide Strong Technical Leadership
- Bring prior hands‑on mobile engineering experience to architecture, design, and decision‑making.
- Guide engineers on native mobile best practices using SwiftUI and Jetpack Compose.
- Review and challenge designs to ensure scalability, performance, maintainability, and security.
- Support sound mobile backend and API integration patterns.
- Serve as a technical escalation point when teams face complex problems.
- You are not expected to code daily, but you must be comfortable leading technical discussions and making informed engineering decisions.
- Drive Stability, Performance, and Quality
- You are accountable for the health of GB Mobile in production, including:
- App stability (crash rates, ANRs, production defects)
- Performance (native app cold start, responsiveness, backend latency)
- Release confidence and operational readiness
- Oversee release execution through App Store Connect and Google Play Console.
- Partner closely with Mobile Quality Engineers to ensure strong automation and regression protection.
- Lead incident management, root‑cause analysis, and follow‑through on corrective actions.
- Use observability tools such as New Relic (or equivalent) to monitor performance, improve reliability, and accelerate issue resolution.
- Partner on Customer Journeys and Outcomes
- Work closely with Product and UX on journey‑based prioritization, aligning engineering effort to customer outcomes.
- Help shape roadmaps and execution plans that balance feature delivery with platform health.
- Collaborate with Architecture, Security, and Operations to ensure solutions are secure, compliant, and production‑ready.
- Communicate clearly with stakeholders on progress, risks, tradeoffs, and results.
- Reinforce Strong Agile Practices
- Promote disciplined agile delivery through planning, stand‑ups, reviews, and retrospectives.
- Use data (burndown, throughput, incident trends) to continuously improve team predictability and delivery confidence.
- Encourage sustainable pace while maintaining high standards for quality and execution.
Required Qualifications:
- 3+ years Mobile Engineering Background and leading teams
- Prior hands‑on experience as a mobile engineer (iOS, Android, or both).
- Working knowledge of SwiftUI and Jetpack Compose.
- Experience shipping native apps via App Store Connect and Google Play Console.
- Familiarity with mobile backend integrations, APIs, and distributed systems.
- Experience with CI/CD, automated testing, and mobile observability tools such as New Relic.
- People and Delivery Leadership
- Experience leading mobile engineering teams across multiple initiatives.
- Demonstrated ability to plan, commit, and deliver against sprint and PI objectives.
- Strong collaborator with Product, UX, Operations, and Platform teams.
- Comfortable balancing empathy and accountability.
Preferred Qualifications:
- Organized, proactive, and outcome‑oriented
- Calm and decisive under pressure
- Takes ownership and follows through
- Passionate about mobile craft, delivery discipline, and customer experience
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
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The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Montreal, Quebec
Hybrid
Salary range is expected to be between
$113,000.00 CAD - $163,000.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
