toronto, on technical support analyst Jobs – 76 Openings This Week

Global Service Desk (GSD) Analyst - Part Time
Long View Systems —Toronto, ON
- $22 an hour
- Temporary
- Hybrid work
- Customer service
- Communication skills
1d
Senior IAM Systems Support Analyst - Agentic AI (Global Security)
Royal Bank of Canada —Toronto, ON
- Full-time
- Scripting
- APIs
- Financial services
Customer Solution Analyst
Jonas Software —Markham, ON
- Full-time
- Customer service
- English
- Accounting
- Work from home
Customer Solution Analyst
Jonas Construction Software —Markham, ON
- Full-time
- Customer service
- English
- Accounting
- Work from home
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
9d

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Customer Solution Analyst
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Global Service Desk (GSD) Analyst - Part Time

Long View Systems -
Toronto, ON

Apply Now

Job details

Temporary
$22 an hour
1 day ago

Qualifications

Incident management
Customer service
Technical support
Communication skills
CompTIA A+

Full job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?

We are looking for a professional and eager Part Time Global Service Desk Analyst for our Integrated Global Services team located across the following locations Calgary, Edmonton, Toronto, Vancouver, or the greater areas! You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the life:

Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
Understand and assist with all internal and external escalations
Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What you bring:

2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
The ability to speak in a professional environment
Excellent written and verbal communication skills
Proven ability to troubleshoot and resolve technical and procedural issues
Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
Capability to establish rapport among peers and colleagues
Proven ability to provide superior customer service both on and off of the phone

What makes you awesome:

ITIL Incident Management understanding
A+ Certification

Why work at Long View:

Great people and culture
Recognition programs
FUN is one of our core values

Shift Availability:

Monday - Friday, 7:00 AM - 1:00 PM MST

Ability to work additional hours during busier seasons

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

Apply Now

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technical support analyst jobs in toronto, on

Global Service Desk (GSD) Analyst - Part Time

Senior IAM Systems Support Analyst - Agentic AI (Global Security)

Customer Solution Analyst

Customer Solution Analyst

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

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