Ottawa On It support technician Jobs – 91 Openings This Week

Deskside Technician
BrokerLink —Ottawa, ON
- $59,300–$72,500 a year
- Full-time
- Azure
- Customer service
- English
- Employee stock purchase plan
7h
Technicien en soutien aux utilisateurs intermédiaire
TEHORA —Ottawa, ON
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Computer skills
- Flexible schedule
Quick apply
Technicien en soutien aux utilisateurs senior
TEHORA —Ottawa, ON
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Computer skills
- Flexible schedule
Quick apply
Bilingual Product Support Specialist
1840 & Company —Ottawa, ON
- Full-time
- Remote
- Bilingual
- Computer science
- Computer Science
8d
Opératrice ou opérateur en informatique classe 1 - Concours S-1630
Centre de services scolaire des Portages-de-l'Outaouais —Gatineau, QC
- $25.61–$28.65 an hour
- Full-time
Quick apply
3h
Opératrice ou opérateur en informatique classe principale, équipe des appareils mobiles - Concours S-1629
Centre de services scolaire des Portages-de-l'Outaouais —Gatineau, QC
- $26.15–$31.06 an hour
- Full-time
- Continuous improvement
- Organizational skills
- Leadership
Quick apply
3h

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Deskside Technician
BrokerLink —Ottawa, ON
Valid driver’s license recommended. High degree of professionalism, with demonstrated ability to live our values.
$59,300–$72,500 a year
7h
Bilingual Product Support Specialist
1840 & Company —Ottawa, ON
This isn't a script-following role — you'll be working directly with customers to diagnose issues across SaaS and desktop environments, digging into logs and…
8d

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Supervisor, Service Desk (Onsite)
Compugen Inc —Richmond Hill, ON
Manage incident and request queues, ensuring timely triage, assignment, resolution, and strong ticket hygiene aligned to ITIL practices.
$65,000–$75,000 a year
IT Solutions Specialist
City of Markham —Markham, ON
Your work will span the full software development lifecycle (SDLC), including requirements analysis, solution design, development, testing, deployment, and…
$96,257–$129,223 a year
Quick apply
2d

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Deskside Technician

BrokerLink -
Ottawa, ON

Apply Now

Job details

Full-time
$59,300–$72,500 a year
7 hours ago

Qualifications

Telephony
Azure
Incident management
Customer service
Procurement
English
Microsoft Office
Bachelor's
Webex
College diploma
Communication skills
Driving Licence

Full job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

59,300 - 72,500

Incentive plan

Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Deskside Technician to join BrokerLink work out of our Ottawa Office on a Permanent FT Basis.

What you’ll do here:

Installs, configures, maintains, and supports all end user devices and software

Creates and maintains documentation including network diagrams and SOPs

Provides end-user technical support and training

Can assist with hardware and software product research, evaluation, and procurement

Demonstrates excellent interpersonal communication skills

Triage, action and respond to assigned tickets triaged from Tier 1 Support

Support issues with, Telephony equipment, software functions and access

Onboarding and off boarding end user devices & telephony set up

Troubleshoots, diagnoses, and resolves hardware, software, and other network problems

Assist in updating and preserve computer inventory and surplus equipment

Sustain and fix issues with Video systems and other computing equipment

Assist in testing and deployment of new applications and systems

Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner

Resolve issues by conducting problem analysis to implement temporary or permanent solutions

Meet and maintain, assigned team and individual key performance metrics including organizational SLA metrics

What you bring to the table:

University Degree or College Diploma in related discipline or applicable professional experience

Experience that demonstrates the importance behind detailed incident logging

Excellent English communication skills (verbal and written)

Team player, self-starter, and ability to think and resolve issues independently

Preference given to those with Azure certifications, or equivalent work experience

Preference given to those with Webex or other telephony management tools, or work experience

Ability to set the appropriate priorities to new and existing workload

Excellent customer service orientation and ability to collaborate.

Excellent written and verbal communication skills, adapting to fit audience and message.

High degree of professionalism, with demonstrated ability to live our values.

Experience with Incident Management Systems, Remote Support Tools and Microsoft office productivity and suites

Valid driver’s license recommended

#LI-Onsite

This position will fill an essential role in our team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage .

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply Now

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it support technician jobs in ottawa on

Deskside Technician

Technicien en soutien aux utilisateurs intermédiaire

Technicien en soutien aux utilisateurs senior

Bilingual Product Support Specialist

Opératrice ou opérateur en informatique classe 1 - Concours S-1630

Opératrice ou opérateur en informatique classe principale, équipe des appareils mobiles - Concours S-1629

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