Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Fairmont Palliser | A Legacy of Excellence, A Future of Possibility
For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.
Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.
Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Bartender, Hawthorn Dining Room & Bar. Inspire and create the grandest experience for our guest, clients and colleagues every day. Create cutting edge and high dishes for our food and beverage outlets and banquets. You will serve as an ambassador of refined hospitality, showcasing the exceptional wines, premium spirits, and artfully crafted cocktails that define our elevated dining experience. With an intuitive sense of service, a warm and engaging presence, and a true passion for mixology, you will create memorable moments at the bar, each pour, shake, and stir worthy of celebration. Reporting to the General Manager, Hawthorn Dining Room & Bar.
Key Responsibilities
- Adhere to all restaurant and hotel policies, procedures, and service standards, including Leading Quality Assurance and Sequence of Service, to deliver seamless luxury hospitality at every touchpoint.
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Maintain detailed knowledge of all food and beverage menus, including wines, cocktails, spirits, and seasonal promotions, and understand the story behind each product, emphasizing our local-first approach to sourcing ingredients and beverages.
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Accurately record, communicate, and serve all food and beverage orders in a timely, professional, and efficient manner, ensuring impeccable guest service at all times.
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Create signature cocktails based on established recipes and maintain consistency in presentation and taste to uphold the bar’s standards of excellence.
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Collaborate with the team to develop new cocktail offerings, contributing creative ideas and seasonal drink specials to enhance the guest experience.
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Ensure compliance with liquor laws, practicing responsible alcohol service in accordance with Alberta regulations and hotel policy.
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Oversee the daily opening and closing of the bar, including cleaning, stocking, garnish preparation, and other related tasks to maintain an organized and efficient work environment.
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Maintain the cleanliness and readiness of the bar area at all times, ensuring a polished and inviting environment for guests.
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Assist servers with beverage service, ensuring that drinks are delivered promptly and in perfect condition.
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Support food service in both the dining room and bar sections as required, ensuring smooth service flow and guest satisfaction.
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When operating with limited servers and one busperson, take responsibility for polishing your own glassware to maintain the high standards of presentation and ensure smooth service flow.
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Maintain a safe and clean work environment, ensuring all Health & Safety standards are followed, and demonstrate the knowledge and tools to work safely and responsibly.
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Perform additional duties as assigned by the Restaurant General Manager or their designate, always maintaining a high level of professionalism and commitment to service excellence.
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Participate in ongoing training and assessments to maintain expert-level knowledge of all menu offerings, including food, wine, cocktails, spirits, and beer, ensuring confident and accurate guest engagement at all times.
Qualifications
What will you bring to this role?
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Minimum of two years bartending experience in an upscale lounge/ Restaurant environment is required
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Extensive knowledge of cocktails, wine and spirits, WSET or similar certifications is an asset
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Must have excellent English language skills and be able to speak, read and understand at a professional vocabulary level
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Be available to work a variety of shifts and days, based on business needs, with flexibility according to seniority level.
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Must possess excellent customer service skills
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Ability to work well under pressure
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Must be self-directed and self-motivated
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Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
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Foster an inclusive environment where every individual feels valued and respected
Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
