Assistant Housekeeping Manager
Job description:
Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls is a 404-guestroom full-service hotel, minutes away from area attractions, world-class wineries, golf and casinos. The Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms and boardrooms totaling over 40,000 square feet of meeting space including our 8400 sq. ft. Oakes Grand Ballroom with an additional 2700 sq. ft. foyer. Whether our guests are traveling on business or taking a much needed vacation, our mission is to always exceed the expectations of our guests.
We are currently searching for an Assistant Housekeeping Manager who has a passion for service with excellent presentation and interpersonal skills to lead our multicultural housekeeping team.
Key responsibilities include but are not limited to:
- Assist the Housekeeping Manager in hiring, training, scheduling, evaluating, coaching, disciplining, and motivating employees.
- Ensure guest accommodations and all areas front and back of house are maintained in accordance to Marriott standards at all times.
- Assist in overseeing the employees and activities of the Housekeeping and Laundry Department.
- Assist in monitoring each Room Attendant’s daily progress by inspecting completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room and coaches the employee on how to correct the room deficiencies.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Assists in monitoring the performance of Housepersons. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets.
- Ensures all employees have proper supplies, equipment and uniforms.
- Assists in supervising an effective inspection program for all guestrooms and public space.
- Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
- Handles guest problems and complaints seeking assistance from supervisor as required.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Demonstrating appropriate Marriott service behaviours.
- All others duties as assigned.
WHAT WE’RE LOOKING FOR:
- At least 4 years practical experience in supervisory role position with a world renowned brand hotel.
- Strong training and supervisory skills are essential in this role.
- Ability to motivate team and build morale.
- Proven experience of monitoring quality standards and identifying and dealing with any performance issues.
- Knowledge of Health and Safety relevant to the role.
- Good written and spoken English skills and computer proficiency with MS Excel and
- Word is mandatory in this role.
- Must be able to work a flexible schedule – i.e. able to work morning/afternoon shifts, weekends, and holidays.
SOME BENEFITS MARRIOTT ON THE FALLS EMPLOYEES ENJOY:
- Growth and development opportunities within the Hotel.
- Immediate access to Health and Dental Benefits.
- Working with professional and great team members under Marriott Standards
- Complimentary daily staff meal “lunch, dinner and midnight” prepared by our culinary team.
- Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott brands hotels worldwide.
- Complimentary dry cleaning of employee uniforms.
- Complimentary Company sponsored events.
- Personalized electronic access to your pay statements and annual T4 statements- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via online.
Marriott on the Falls is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Benefits:
Extended health care
On-site parking
Work Location: In person
To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to
[email protected] or by telephone at 905-374-4446 extension 4850.
