Waterloo, On System analyst Jobs – 78 Openings This Week

Senior Customer Insights Analyst
Lone Wolf Technologies —Cambridge, ON
- $117,000–$153,000 a year
- Full-time
- Remote
- Salesforce
- Communication skills
Quick apply
Quality Engineer, Junior
Linamar Gear —Guelph, ON
- $55,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Quick apply
Quality Engineer Lead
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Continuous improvement
- APIs
- AI
- Disability insurance
- Dental care
Project Manager
RideCo —Waterloo, ON
- $80,000–$120,000 a year
- Microsoft Excel
- PMP
- Engineering
- Dental care
- Flextime
Quick apply
RQ09703 - Sr. Business Analyst
Source Code —Guelph, ON
- Full-time
- Hybrid work
- In-person
Quick apply
Bilingual Product Support Analyst (Canadian French)
D2L —Kitchener, ON
- $55,000–$65,000 a year
- Weekends as needed
- Bilingual
- Computer Science
- Customer service
- Tuition reimbursement
Quick apply
Program Manager
ATS Automation Tooling Systems Inc. —Cambridge, ON
- $128,000–$176,000 a year
- AutoCAD
- PMP
- Word processing
- Employee stock purchase plan
- Dental care
Product Analytics Manager
Jobber —Kitchener-Waterloo, ON
- $121,000–$163,600 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Leadership
Engineering Manager, Group Benefits Technology
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Azure
- DevOps
- Java
- Disability insurance
- Dental care
10h
Manufacturing Engineer/Technologist
Mirion —Cambridge, ON
- $100,000–$120,000 a year
- Full-time
- Engineering
- English
- Bachelor's
Quick apply
Intermediate – Senior Electrical Engineer
TBT Engineering —Kitchener, ON
- $125,840 a year
- Full-time
- AutoCAD
- Engineering
- Project management
- Wellness program
- Dental care
Senior Systems Developer
The Co-operators Group Limited —Guelph, ON
- $72,847–$121,411 a year
- Computer Science
- Salesforce
- DevOps
Quick apply
1d
Analyst, Program Delivery Controls
Metrolinx —Canada
- $93,798 a year
- Full-time
- PMP
- Engineering
- Project management
9d
Data & Reporting Specialist (Workforce Planning)
Metrolinx —Canada
- $82,683 a year
- Full-time
- Microsoft Excel
- Azure
- Computer Science
13d

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Remote Sales Specialist
HMG Careers —Kitchener, ON
Insurance license required or willingness to obtain one. You will work remotely, serving clients by providing guidance and protection solutions for individuals…
$69,000–$150,021 a year
Quick apply
4d
Remote Customer Service and Sales
HMG Careers —Kitchener-Waterloo, ON
Insurance license required or willingness to obtain one. You will work remotely, serving clients by providing guidance and protection solutions for individuals…
$69,000–$150,000 a year
Quick apply
4d

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Data Engineer
Raise —Oshawa, ON
You will employ best practice in development, security and accessibility to achieve the highest quality of service for our customers.
$85–$100 an hour
Quick apply
2d
Sr. Quality Assurance Analyst
Staples —Richmond Hill, ON
Execute test plan and test cases in QA test cycle, manage user acceptance test cycle, provide regular test progress updates to project sponsors and / or project…
$73,900–$92,400 a year
7d

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system analyst jobs near waterloo, on

Senior Customer Insights Analyst

Lone Wolf Technologies -
Cambridge, ON

Quick apply

Job details

Full-time
$117,000–$153,000 a year

Qualifications

Customer retention
Salesforce
Business analysis
Usability
Root cause analysis
Communication skills

Full job description

Key Responsibilities:

Customer Escalation and Cancellation Insights:

Own the end-to-end analysis of customer escalations, cancellations, and key risk indicators across the customer.
Monitor and report on trends by segment, product, region, lifecycle stage, and reason code to identify emerging issues and recurring patterns.
Build recurring insight packages for CX, Customer Success, Support, Product, and executive stakeholders that highlight major drivers of customer friction and churn risk.
Develop structured analyses that connect customer issues to operational, product, onboarding, service, and commercial root causes.

Root Cause Analysis and Action Planning

Lead root cause analysis for high-priority escalation and cancellation themes, including gathering inputs from Salesforce, support systems, customer feedback, and future customer success platform data.
Facilitate cross-functional working sessions to align on root causes, prioritize the issues with the greatest customer and business impact, and define action plans with clear owners and milestones.
Track remediation plans through completion and measure whether actions taken are reducing repeat escalations, improving customer sentiment, and lowering avoidable churn.
Establish a repeatable operating rhythm for reviewing customer issue trends, action-plan progress, and unresolved systemic risks with business leaders.

Data Quality, Taxonomy, and Systems Enablement

Design and maintain a standardized taxonomy for escalation reasons, cancellation reasons, and risk drivers so trend reporting is consistent and actionable.
Partner with Operations and Systems teams to improve the data model, fields, workflow design, and reporting structure in Salesforce.
Serve as a key CX Insights stakeholder in the utilization of the company’s future customer success platform, helping optimize requirements for health scoring, risk tracking, alerts, dashboards, and retention analytics.
Ensure that new processes and systems support reliable root cause capture, closed-loop action management, and executive visibility into customer risk themes.
Cross-Functional Partnership
Partner with Customer Success leadership to improve how at-risk accounts, escalations, and cancellation signals are identified and categorized.
Work with Product teams to quantify the impact of product defects, usability issues, missing capabilities, and integration friction on customer experience and retention.
Collaborate with Support leaders to identify process breakdowns, service quality issues, and recurring case drivers that contribute to escalation volume.
Support CX and executive leadership with data-backed narratives for monthly business reviews, quarterly business reviews, strategic planning, and retention-focused initiatives.

Qualifications:

5+ years of experience in customer insights, business analysis, CX or CS operations, analytics, or a related role, ideally in a B2B SaaS or subscription-based business.
Strong experience working with Salesforce data and translating CRM, support, and customer feedback data into actionable business insights.
Experience building dashboards, trend analyses, and executive-ready reporting using spreadsheet tools and business intelligence platforms.
Demonstrated ability to conduct structured root cause analysis and connect customer-facing symptoms to underlying operational or product issues.
Strong communication and storytelling skills, including the ability to present findings and recommendations clearly to senior stakeholders.
Proven ability to influence cross-functional teams and drive accountability without direct management authority.
Experience supporting or defining requirements for customer success technology, customer health frameworks, or retention analytics is strongly preferred.

Core Competencies:

Analytical problem solving

Root cause analysis
Customer journey and retention thinking
Cross-functional facilitation
Executive communication
Process improvement
Data storytelling
Operational rigor

Success Measures:

Success in this role will be measured through a combination of business impact, insight quality, and execution effectiveness, including:

Reduction in repeat customer escalations tied to known root causes.
Improved visibility into the primary drivers of cancellations and customer risk.
Increased completion rate and effectiveness of action plans created to address systemic issues.
Better consistency and adoption of escalation and cancellation taxonomy across teams.
Strong stakeholder confidence in the quality, relevance, and actionability of CX insights.

Why This Role Matters:

This role helps the company move beyond anecdotal explanations for customer dissatisfaction and churn by creating a disciplined, data-driven process to identify root causes and remove recurring pain points. By improving the organization’s ability to detect patterns, align on priorities, and execute corrective actions, the Senior Customer Insights Analyst will directly influence customer retention, experience quality, and operational maturity.

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system analyst jobs in waterloo, on

Senior Customer Insights Analyst

Quality Engineer, Junior

Quality Engineer Lead

Project Manager

RQ09703 - Sr. Business Analyst

Bilingual Product Support Analyst (Canadian French)

Program Manager

Product Analytics Manager

Engineering Manager, Group Benefits Technology

Manufacturing Engineer/Technologist

Intermediate – Senior Electrical Engineer

Senior Systems Developer

Analyst, Program Delivery Controls

Data & Reporting Specialist (Workforce Planning)

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