fredericton nb analyst, program delivery controls Jobs – 81 Openings This Week

Bilingual (English/French) Service Desk Analyst
Procom —Fredericton, NB
- Immediate opening
- Bilingual
- English
- Microsoft Office
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Senior Data Analyst
Introhive —Fredericton, NB
- Remote
- SQL
- Bachelor's
- Scripting
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Warehouse Person
TCAT Div of Toromont Industries Ltd —Fredericton, NB
- $35,550–$44,437 a year
- Weekends as needed
- High school diploma or GED
- Warehouse experience
- Flexible schedule
Quick apply
20h
Senior Manager, Program Delivery Controls & Performance
Metrolinx —Canada
- $140,764 a year
- Full-time
- Engineering
- Project management
- Bachelor's
2d
Senior Manager, Project Delivery – USRC
Metrolinx —Canada
- $140,764 a year
- Full-time
- Engineering
- Analysis skills
- Project management
4d
Manager, I&IT Project Management Office
Metrolinx —Canada
- $123,026 a year
- Full-time
- Microsoft Excel
- PMP
- Master's degree
Project Manager, Ontario Line, Elevated Guideway & Structures
Metrolinx —Canada
- $93,798 a year
- Full-time
- PMP
- Engineering
- Project management
4d
Senior Estimator (Capital Project Delivery)
Metrolinx —Canada
- $93,798 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d

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Bilingual (English/French) Service Desk Analyst

Procom -
Fredericton, NB

Quick apply

Job details

Contract
22 hours ago

Qualifications

Bilingual
French
Desktop support
iOS
Process improvement
English
Microsoft Office
Analysis skills
SharePoint
Communication skills
Active Directory
Mobile devices

Full job description

Bilingual (English/French) Service Desk Analyst:
On behalf of our Consulting client, Procom is searching for a Bilingual (English/French) Service Desk Analyst for a 6 month contract role. This position is onsite at our client’s Fredericton, New Brunswick office.

Bilingual (English/French) Service Desk Analyst - Job Description:
The Service Desk Team is seeking two bilingual Service Desk Analysts to support day-to-day operations. The analysts will provide support through phone, email, chat, and desk-side channels, ensuring incidents and service requests are logged, tracked, escalated, and resolved within established service levels.

Bilingual (English/French) Service Desk Analyst - Responsibilities:

Provide front-line technical support in English and French
Create and maintain knowledge base articles
Diagnose, troubleshoot, and resolve hardware, software, connectivity, and account issues
Create and update SOPs and continuous improvement documentation
Support business users across the corporate office and approximately 70 retail locations
Support hardware, software, printers, mobile devices, and end-user technologies
Manage incidents and service requests from initial contact through resolution
Document findings, resolutions, and service interruptions in service management tools
Escalate unresolved issues to Tier 2/3 teams and external vendors as required
Support onboarding and offboarding activities including account administration
Identify and implement process improvements

Bilingual (English/French) Service Desk Analyst - Mandatory Skills:

2+ years of desktop support or service desk experience
Experience supporting Active Directory, Microsoft 365, SharePoint, Office 365, and Dynamics 365
Apple iOS mobile device support experience
Ability to collaborate with cross-functional teams
Strong analytical and problem-solving skills
Ability to travel occasionally to retail stores or other office locations
Excellent communication skills in both English and French

Bilingual (English/French) Service Desk Analyst – Nice-to-Have Skills:

Point-of-Sale systems and peripheral support experience
Experience in creating support documentation and knowledge base content
Familiarity with process improvement methodologies
Experience with service management tools
Experience in an accessible and teamwork-oriented environment

Bilingual (English/French) Service Desk Analyst – Assignment Length:
This is a 6 month contract position.

Bilingual (English/French) Service Desk Analyst - Start Date:
ASAP.

Bilingual (English/French) Service Desk Analyst - Assignment Location:
Fredericton, New Brunswick, onsite.

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Refine Your Search

analyst, program delivery controls jobs in fredericton nb

Bilingual (English/French) Service Desk Analyst

Senior Data Analyst

Warehouse Person

Senior Manager, Program Delivery Controls & Performance

Senior Manager, Project Delivery – USRC

Manager, I&IT Project Management Office

Project Manager, Ontario Line, Elevated Guideway & Structures

Senior Estimator (Capital Project Delivery)

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