Overview:
Konica Minolta is seeking a Market Production Systems Expert to serve as a technical leader and market advocate for our production print systems across Canada. This role is responsible for installation, support, and optimization of production systems, while also mentoring service teams and supporting business development. The ideal candidate is a self-motivated expert with strong technical, communication, and leadership skills.
Responsibilities:
- Technical Leadership & Support:
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Conduct regional and market technical reviews, team meetings, and webinars.
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Lead monthly reviews of product and technician performance.
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Provide expert-level support for complex problem resolution, both onsite and remotely.
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Interpret and utilize wiring diagrams and repair manuals for digital press equipment.
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Conduct onsite and remote assessments of malfunctioning equipment.
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Serve as a market advocate and technical expert for production print systems.
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Documentation & Training:
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Document installation procedures for production print equipment across Canada.
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Train local technicians on installation protocols and ongoing support practices.
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Lead branch advocate sessions and mentor team members on technical and soft skills.
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Actively engage in learning opportunities and apply new knowledge to enhance the customer experience.
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Pre-Sales Support:
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Assist with prospect engagements and proposal development.
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Support the initiation of new business opportunities through technical consultation.
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Post-Sales Support:
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Troubleshoot complex customer issues and end-user workflow challenges.
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Ensure customer requirements are met with high-quality technical solutions.
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Consulting & Project Work:
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Occasionally create and manage Statements of Work (SOW) for consulting engagements.
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Perform additional tasks and projects as assigned by management.
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Other Duties/Projects:
Qualifications:
- High School diploma or GED required; post-secondary education or equivalent preferred.
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Community College Certificate in Electronic Engineering Technology is an asset.
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Minimum 8 years of technical service experience in the production print industry.
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Industry certifications: CompTIA A+, Network+, CDIA+, Microsoft MCP or MCITP (or equivalent experience)
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Strong working knowledge of production print hardware, services, and solutions offerings.
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Product Expertise: Superior knowledge of color and monochrome production systems.
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Color Management: Expert in calibration, RIP configurations, Fiery, and Creo.
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Networking: Skilled in complex MFP installations and advanced network troubleshooting.
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Solutions Knowledge: Strong understanding of the solutions portfolio and user-level applications.
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Software & Systems: Proficiency in interpreting technical data and using diagnostic tools.
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Business & Communication Skills
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Demonstrates a strong focus on maximizing product performance, cost efficiency, and quality.
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Excellent verbal and written communication skills.
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Proven ability to mentor, coach, and lead technical discussions.
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Strong time management, organizational, and multitasking abilities.
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Ability to prioritize and organize work independently without direct supervision.
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Willingness to travel up to 50%, including after-hours and weekend travel.
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Must maintain valid travel documents for travel within Canada and the U.S.
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Valid driver’s license, insurance, and access to a personal vehicle.
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Ability to sit or stand for extended periods during travel or customer engagements.
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Highly responsible, self-motivated, and able to work independently under pressure.
#KM
About Us:
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement:
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
