edmonton, ab technical account manager Jobs – 98 Openings This Week

Service Manager
Keeran Networks —Edmonton, AB
- On call
- Project management
- Bachelor's
- No university degree
Quick apply
Customer Service Representative
Culligan of Canada —Edmonton, AB
- $20 an hour
- Full-time
- Customer service
- Computer skills
- Communication skills
- Dental care
- Paid time off
Quick apply
Sales Orchestrator
Siemens —Edmonton, AB
- Full-time
- Hybrid work
- Sales
- CAD
- Engineering
Corporate Product Manager - Production Class Equipment
Brandt —Edmonton, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
Quick apply
Applications Engineer and Quotations Specialist
Innomotics Inc. —Nisku, AB
- Sales
- English
- Programmable logic controllers
Quick apply
Business Analyst
Turner & Townsend —Edmonton, AB
- Contract
- Hybrid work
- Analysis skills
- Bachelor's
- Continuous improvement
- Dental care
Quick apply
Cybersecurity Compliance Analyst
PCL Constructors Inc. —Edmonton, AB
- Construction
- Disability insurance
- Dental care
Digital Account Executive
Pattison Media —Edmonton, AB
- Remote
- Sales
- Presentation skills
- In-person
- Dental care
PMA (Preventative Maintenance Agreement) Sales, Account Manager
Mircom Group of Companies —Edmonton, AB
- Full-time
- Sales
- English
- Presentation skills
Quick apply
Sales - Territory Manager - Alberta
F12.net —Edmonton, AB
- Full-time
- Presentation skills
- Bachelor's
- Leadership
- Disability insurance
- Dental care
Quick apply
Commission Sales Representative - Engineering Services
Demand For HR —Canada
- Hybrid work
- CRM software
- Sales
- Engineering
Quick apply
Staff Developer
EBlock Inc. —Canada
- $170,000–$190,000 a year
- Full-time
- Remote
- Computer Science
- DevOps
- Java
- Dental care
- Paid time off
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off

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Service Manager

Keeran Networks
Edmonton, AB

Quick apply

Job details

Permanent

Qualifications

Project management
Bachelor's

Full job description

Job Description

Keeran Networks is a rapidly growing Managed Services Provider headquartered in Edmonton. We have an excellent team, great work environment and wonderful clients to work with. We are currently seeking a fulltime Service Manager to be based in our Edmonton office. The Service Manager will be responsible for the performance of the service team, with 8-10 direct reports initially including Account Managers, Help Desk Analysts, Help Desk Escalations Analysts, NOC Technicians, Service Coordinators and Systems Administrators.

The successfully candidate will be an experienced manager who excels at working with their direct reports to coach them and grow their skillsets. Also a great communicator and leader who communicates well and is comfortable dealing with our team and our clients. Some previous technical experience is desirable in this role, but most of the job is dealing with people and processes rather than servers and workstations.

Responsibilities

Full ownership and accountability for the service department.
Providing leadership, management and accountability to all direct reports (approximately 8-10 currently).
Reinforce the company’s core values within the service department.
Coaching direct reports to grow in their skillsets and providing a clear career progression path.
Ensure that staff are happy in their jobs and have a pleasant work environment. Maintain high department morale to ensure low staff turnover.
Perform goal setting with direct reports.
Providing annual performance reviews to direct reports.
Project management of professional services projects.
Participate in weekly management team meetings and annual retreat.
Lead weekly service team meetings following EOS Level 10 format.
Conduct weekly one on one meetings with all direct reports.
Interviewing/hiring members of the department as required.
Operating the department within established industry best practice budget ratios.
Daily review of all department timesheets.
Weekly review of subordinate expense reports.
Follow-up with clients on negative or neutral surveys. After gathering the facts, address the survey with any staff involved to ensure better results going forward.
Conduct onsite meetings with clients as required to address issues, ensure client satisfaction, plan projects, etc.
Attend quarterly business review meetings along with the Account Manager as required.
Regular review of recorded phone calls and written correspondence with clients to ensure that high standard are being maintained, and subordinates are coached as needed.
Act as an escalation point for after hours emergency tickets that aren’t acknowledged by the on call technician in a timely fashion.
Travel to conferences/industry peer group meetings is occasionally required.
Ensure that the department is ready to scale as we are in a growth phase with anticipated further growth.
Ensure tasks are properly documented, and documented procedures are followed.
Oversee the dispatch process and make sure that tickets are meeting established service level agreements.
Work with appropriate technical staff to act as a final point of escalation for technical issues that need to be solved.
Work to grow your skillset by attending coaching sessions with a mentor, peer groups, reading, etc.
Maintain daily awareness of service department metrics.

Qualifications

At least 2 years of management experience is required, and IT specific experience is strongly preferred.
Relevant education – 4 year degree or equivalent experience.
Experience working in a managed service provider is desired.
Experience working with technology is desired (ie past help desk analyst, systems administrator, etc).
Project management experience is a plus.
Excellent communicator – both verbal and written.
Capable of thinking ahead months/year and executing towards the long term goals and vision of the organization.

Quick apply

Refine Your Search

technical account manager jobs in edmonton, ab

Service Manager

Customer Service Representative

Sales Orchestrator

Corporate Product Manager - Production Class Equipment

Applications Engineer and Quotations Specialist

Business Analyst

Cybersecurity Compliance Analyst

Digital Account Executive

PMA (Preventative Maintenance Agreement) Sales, Account Manager

Sales - Territory Manager - Alberta

Commission Sales Representative - Engineering Services

Staff Developer

Customer Service Representative - Automotive

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