waterloo on support analyst Jobs – 81 Openings This Week

Analyst, Platform & Enablement
McAfee, LLC —Waterloo, ON
- $122,010–$165,070 a year
- Hybrid work
- SQL
- Agile
- Business
- Dental care
- Paid time off
10d
.NET Software Developer
Descartes —Waterloo, ON
- $65,000–$85,000 a year
- Full-time
- Azure
- DevOps
- English
- Flexible schedule
Program Manager
ATS Automation Tooling Systems Inc. —Cambridge, ON
- $128,000–$176,000 a year
- AutoCAD
- PMP
- Word processing
- Employee stock purchase plan
- Dental care
Quality Engineer Lead
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Continuous improvement
- APIs
- AI
- Disability insurance
- Dental care
Project Manager
RideCo —Waterloo, ON
- $80,000–$120,000 a year
- Microsoft Excel
- PMP
- Engineering
- Dental care
- Flextime
Quick apply
Manager, Customer Analytics
Jobber —Kitchener-Waterloo, ON
- $151,200–$204,500 a year
- Full-time
- Hybrid work
- Sales
- SQL
- Analysis skills
Data Engineer
Ontario One Call —Guelph, ON
- $96,000–$110,000 a year
- Azure
- Computer Science
- Engineering
7d
Product Analytics Manager
Jobber —Kitchener-Waterloo, ON
- $121,000–$163,600 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Leadership
Engineering Manager, Group Benefits Technology
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Azure
- DevOps
- Java
- Disability insurance
- Dental care
1d
Strategy and Project Consultant
Grand River Hospital —Kitchener, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
Supervisor, Total Compensation
Waterloo Regional Police Service —Cambridge, ON
- $103,866–$122,195 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Tuition reimbursement
Senior Systems Developer
The Co-operators Group Limited —Guelph, ON
- $72,847–$121,411 a year
- Computer Science
- Salesforce
- DevOps
Quick apply
2d

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Analyst, Platform & Enablement

McAfee, LLC -
Waterloo, ON

Apply Now

Job details

$122,010–$165,070 a year
10 days ago

Qualifications

Power BI
Business intelligence
Waterfall
SQL
C
Data analytics
Agile
SaaS
Business
Python

Full job description

Role Overview:

Job Description Summary
We are seeking a Data Analyst to join the Analytics Architecture team within McAfee’s Analytics Platform & Enablement organization. In this role you will build, validate, and maintain the analytical logic behind McAfee’s most critical consumer business metrics — retention rate, trial conversion, bookings, subscriber counts, and marketing effectiveness. You will work directly in Databricks writing SQL and Python to transform raw data into certified KPIs that drive decisions at the VP and C-level.

This is a hands-on, high-output role. You will own end-to-end analysis cycles: receiving business questions from leadership, translating them into data logic, validating results against source-of-truth systems, and delivering findings that directly influence how McAfee measures and optimizes its subscription business. You will partner closely with Data Engineering, Finance, Marketing, and Product teams on a daily basis.

This position reports to the Senior Manager of Analytics Architecture and works alongside 2–3 peer analysts who collectively own the analytical foundations for McAfee’s consumer business.

This is a Hybrid Position located in either Waterloo or Toronto, Canada. We are only considering candidates within a commutable distance to either location. You will be required to be onsite on an as-needed basis; when not working onsite, you will work from your home office.

About the Role

Build and validate the data logic behind core business KPIs — translating business definitions into certified analytical models across multiple dimensions.

Perform end-to-end data reconciliation — validating analytical datasets against finance and operational source-of-truth systems, investigating discrepancies, and ensuring accuracy of reported metrics.

Conduct customer lifecycle analysis — defining and measuring customer populations, segmenting behavior across acquisition, engagement, and renewal stages, and identifying drivers of key business outcomes.

Build waterfall and funnel analyses — decomposing aggregate metric movements into contributing factors, quantifying the impact of each, and presenting findings to leadership in a clear and actionable format.

Build and maintain data models and transformation logic — working in Databricks to create, migrate, and backfill analytical tables, validate data transformations, and ensure consistency between raw and curated data layers.

Produce and maintain automated dashboards and reports — building executive-facing visualizations that track business performance across multiple data sources with automated refresh pipelines.

Conduct root cause analysis on metric anomalies — investigating unexpected movements in KPIs, tracing issues through multiple data layers, and producing actionable findings for business stakeholders.

Deliver ad-hoc analysis for senior leadership — responding to executive requests with data-driven insights on topics such as customer sizing, audience segmentation, and business performance deep dives.

Document data lineage and business logic — mapping how metrics flow from source systems through transformation layers to final reporting, ensuring traceability and auditability of all certified KPIs.

Collaborate cross-functionally with Data Engineering, Finance, and Data Stewards to certify data logic before it enters production reporting, and flag data quality issues proactively.

About You

You have 5+ years of experience in data analytics, business intelligence, or a related quantitative field.

You have deep expertise in subscription or SaaS business metrics — including retention rate, churn, auto-renewal, trial conversion, LTV, and bookings — ideally in a consumer technology or eCommerce context.

Data and coding fluency — you are a self-starter comfortable using SQL, Python, and generative AI tools to access data and deliver analysis independently.

You have hands-on experience with Databricks (SQL,Python, PySpark, Delta Lake) and can write, review, and troubleshoot complex analytical queries and data pipelines.

You have experience with BI and reporting platforms — particularly Power BI.

You have experience with data validation and reconciliation — comparing data across source systems, identifying discrepancies, and documenting business rules that govern metric calculations.

You are comfortable performing root cause analysis — diagnosing why a metric moved, tracing issues through multiple data layers, and presenting findings clearly to both technical and non-technical stakeholders.

You can translate ambiguous business questions into structured analytical approaches — scoping the data needed, defining assumptions, and delivering concise answers under time pressure.

You have experience working in agile environments — managing your own backlog across 2-week sprints, balancing recurring reporting with project work, and communicating progress and blockers proactively.

#LI-Hybrid

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We’re proud to be Great Place to Work® Certified in 10 countries, a reflection of the supportive, empowering environment we’ve built where people feel seen, valued, and energized to reach their full potential and thrive.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Bonus Program
Pension and Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

The starting pay range for this position is $122,010.00-$165,070.00. McAfee takes into consideration an individual’s skillset, experience and location in making final salary determinations. For further details, please discuss with the Talent Acquisition Partner.

Apply Now

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support analyst jobs in waterloo on

Analyst, Platform & Enablement

.NET Software Developer

Program Manager

Quality Engineer Lead

Project Manager

Manager, Customer Analytics

Data Engineer

Product Analytics Manager

Engineering Manager, Group Benefits Technology

Strategy and Project Consultant

Supervisor, Total Compensation

Senior Systems Developer

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